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Terminal Screen
Next Step
Check that the customer's signature is correct and confirm this via
VOID
the POS�
VERIFY SIGNATURE
CORRECT?
If the Void is approved then you'll see this screen will be shown for
VOID
about 5 seconds�
VOID
APPROVED
4.5
Tip Adjustment
How to process a Tip Adjustment
A Tip Adjustment is performed after the original transaction has been processed� The customer
verifies the base amount of the sale, offers a Tip and signs the receipt� The adjustment
transaction is then processed�
A few things to consider:
• Tip Addition applies to credit and charge cards only�
• The original purchase must not yet have been settled�
• When tip addition is enabled, a signature must be obtained if the receipt reads 'Approved with
Signature' or if the cardholder writes a Tip Addition on the receipt� This applies even if the
original purchase is approved with PIN� A signature does not need to be obtained if the receipt
shows the original purchase as 'Approved', and no Tip is added�
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BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Terminal Screen
Next Step
Start by initiating the transaction via the POS interface, including
READY
entry of the Tip amount that is to be added to the original amount�
14:35
29/10/13
Now enter the ROC number for completion into the POS� To force
ROC entry via the terminal just leave it blank and press ENTER�
ENTER ROC NO
ON POS
Wait for the "Scanning Batch" message to complete� This will occur
when the ROC lookup is finished�
SCANNING BATCH
PLEASE WAIT
If the lookup is successful the original transaction details will
be shown (last four card number digits, amount, authorisation
number)�
You then need to confirm, via the POS, whether the authorisation
VERIFY TIP
details shown are correct�
CORRECT?
If YES is selected, the completion will continue as expected�
If NO is selected, the terminal will prompt for ROC re-entry (only if
the previous ROC was entered via the terminal)�
This final screen/step will show you whether the response has
been successful or not� A successful response will display the
word APPROVED on-screen, while a failed response will display
DECLINED SIGNATURE ERROR�
TIP
APPROVED
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
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