Void A Transaction; How To Void A Transaction - Westpac EFTPOS 1i User Manual

Terminal Screen Next Step
Wait for the "Processing" message to complete�
REFUND $X�XX
MASTERCARD SAV
Processing
Please Wait
If prompted, remove the customer's card from the terminal�
REMOVE
CARD
This final screen will show you whether the transaction has
successfully processed� A successful transaction will display the
REFUND $X�XX
word APPROVED on-screen, while a failed transaction will display
MASTERCARD REFUND
DECLINED�
Approved
Check that the customer's signature is correct and confirm this via
the POS�
VERIFY SIGNATURE*
CORRECT?
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards)� Your terminal will be able to process
these cards as normal�
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BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
4.4

Void a transaction

How to Void a transaction

The Void function can be carried out on credit or charge cards to reverse a transaction that has
not yet settled (where available)� You should also know that debit card and
pre-authorisation transactions cannot be voided�
Terminal Screen Next Step
Start by initiating the transaction via the POS interface, including
READY
optional entry of the ROC that is to be voided�
14:35 29/10/13
If not done previously, enter the ROC number to the POS�
ENTER ROC NO
ON POS
Now wait for the "Scanning Batch" message to complete� This
VOID
will occur when the ROC lookup completes� If the ROC cannot be
found, the terminal will prompt for the ROC to be re-entered into
the terminal�
SCANNING BATCH
PLEASE WAIT
If the lookup is successful then the matching original transaction
VOID
details will be shown (last four card number digits, amount,
approval code)�
VERIFY VOID
You then need to confirm, via the POS, whether the transaction
CORRECT?
details shown are correct�
If YES is selected, the Void will continue as expected�
If NO is selected, the terminal will prompt for ROC re-entry (only if
the previous ROC was entered via the terminal)�
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
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