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3.4
CCV Security Codes
What is CCV?
The CCV is a three or four digit value printed on a
payment card (usually on the signature panel), used to
verify card-not-present transactions�
CCV security codes are a way to lessen the risk of fraud
and chargeback when the cardholder is not physically
present, or when a card cannot be inserted/swiped
successfully� In these cases you can key in the card
number�
A CCV security code is printed on the card but does not appear on receipts� When you key in the
CCV code, a check is made that the code matches the card number� This gives greater assurance
that the customer is in possession of the card�
Note:
• Some cards do not have a CCV code�
• CCV (Card Check Value) is also known as CVV and CVC�
Where can I find the CCV Security Code?
Some cards, for example MasterCard and Visa, have a three-digit CCV printed on the signature
panel on the reverse side of the card� Other numbers may precede the CCV� The last three digits
on the signature panel are the CCV�
Other cards, for example American Express, have a four-digit CCV on the front of the card, above
the account number�
Some cards do not have a CCV�
Should I save CCV Security Codes?
No� It is prohibited to store the CCV codes� They must remain secret� You must not write them
down or save them electronically� Doing so might lead to heavy penalties�
8
AUTHORISED SIGNATURE
4000 0012 3456 7890 123
NOT VALID UNLESS SIGNED
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
4.0 Everyday Functions
4.1
Purchase/Sale
How to process a Purchase transaction
Terminal Screen
READY
CCV
14:35
▮ ▯ ▯ ▯
PURCHASE
How does it work?
PRESENT CARD
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
®
2.
1.
At participating merchants where
Check that your card has the
you see your card's logo and
MasterCard PayPass or Visa
the contactless symbol, let the
payWave logo.
PURCHASE
merchant know you'd like to pay
using your contactless card and
whether you'd like a receipt for the
transaction.
MASTERCARD
SELECT ACCOUNT
Is it safe?
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
CREDIT OR PRESS 3
•
Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•
No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
PURCHASE
accidentally hold your card against the terminal more than once.
•
Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
MASTERCARD
•
Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
Key PIN and ENTER
for details.
XXXX
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Next Step
Start by initiating the transaction via the POS interface�
29/10/13
Bring the card into contact with the terminal by swiping, inserting
or tapping it�
$X�XX
3.
4.
When the transaction amount
The terminal will indicate once your
For magnetic stripe and chip cards, have the customer select an
is shown on the terminal,
transaction is approved. Collect
hold your card against the
your receipt if you asked for one,
$X�XX
contactless symbol.
account on the touch screen or keypad�
and you're done.
Note: The terminal will only display the available accounts for the
card entered
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
Ask the customer to enter their PIN on the terminal and press
$X�XX
ENTER, or just press ENTER to sign (if allowed*)�
CR
9
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