Westpac EFTPOS 1i User Manual page 24

Code Display
52 WRONG ACCOUNT
53 WRONG ACCOUNT
54 EXPIRED CARD
CANNOT PAY
55 INVALID PIN
56 CONTACT CARD ISSUER
58 INVALID TRANSACTION
59 CANNOT PAY
61 CANNOT PAY
62 CANNOT PAY
65 CANNOT PAY
75 CANNOT PAY
90 PLEASE RETRY
91 ISSUER NOT AVAILABLE
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Cause/Action
• Retry the transaction, selecting a different
account
• If the transaction is declined again, obtain another
form of payment
• Advise cardholder to contact card issuer
• Retry the transaction, selecting a different
account
• If the transaction is declined again, obtain another
form of payment
• Advise cardholder to contact card issuer
• Check the card expiry date
• Obtain another form of payment
• Advise cardholder to contact card issuer
• The cardholder has entered the wrong PIN
• Retry the transaction with the correct PIN
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Obtain another form of payment
• Advise cardholder to contact card issuer
• Retry the transaction
• If the transaction is declined again, obtain another
form of payment
• Advise cardholder to contact card issuer
• Retry the transaction
• If the transaction is declined again, obtain another
form of payment
• Advise cardholder to contact card issuer
• Bank is unavailable; retry the transaction
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Code Display Cause/Action
94 CANNOT PAY • Obtain another form of payment
• Advise cardholder to contact card issuer
97 SETTLE NOT AVAILABLE • A settlement has been processed in the last
• Retry during settlement hours, making sure 24
98 SYSTEM ERROR • Turn terminal off, then back on, and retry the
• Contact the Merchant Help Desk if the problem
TC DECLINED TC • Retry the transaction, selecting a different
• If the transaction is declined again, obtain another
TL DECLINED TL • Signature error
XO DECLINED TIME OUT • Retry the transaction
• Contact Merchant Business Solutions if the
X7 CANCELLED SYSTEM ERROR • Retry the transaction
• Contact the the Merchant Help Desk if the
Z1 CANNOT PAY • Obtain another form of payment
Z3 ISSUER UNAVAILABLE • Obtain another form of payment
Z4 CANNOT PAY • Obtain another form of payment
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
24 hours, or the settlement is being attempted
between 9�30pm and 11�00pm (AEST)
hours have elapsed since the previous settlement
transaction
persists
account
form of payment Advise cardholder to contact
card issuer
problem persists
problem persists
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