NEC Electra Elite IPK General Description Manual page 78

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An agent or supervisor logged in as an agent can be an active member in up
to four ACD Groups and can be logged on and receive calls from all four
groups.
With R1500 or higher, a Real Time Display (RTD) feature has been added
that provides real time queue and agent information to the agent desktop
and serves as a cost effective alternative to expensive wall displays. Text
messages can be sent to agents or groups of agents.
When 5-, 6-, or 7-digit station numbers are used, this feature is unavailable.
With R4000 or higher, the Elite ACD Plus software or higher supports the
following features:
The DNIS number and name can be displayed to an agent during the
ringing of an ACD call.
The display of the DNIS number and name can be recalled while
talking on the ACD call. Reports are printed and viewed based on the
DNIS number and name.
E L I T E C A L L A N A L Y S T
Elite CallAnalyst is an easy to use, graphically oriented software package
that allows a user to monitor and analyze telephone calls, understand
telephone usage, and cut costs. Incoming and outgoing calls are tracked
accurately along with the date and time of the call. When the incoming
telephone call must be tracked with name and/or telephone numbers, Elite
CallAnalyst requires Caller ID service from the local telephone company.
Elite CallAnalyst increases productivity, facilitates billing, and helps detect
toll fraud and telephone abuse. It also has powerful tabular (text) and
graphic report generating ability. Reports include extension/line summaries,
date, time, and department summaries, longest/most expensive calls, and
most frequently called numbers. These reports can be used to analyze your
telephone as a critical business communication tool, improve its business
effectiveness, and reduce your telephone costs.
A report can be generated showing calling patterns by volume or duration on
a color-coded United States map. This can help a Customer Support, Sales
Order, or Telemarketing business become more focused, more productive,
and more cost effective.
Electra Elite IPK
Features