NEC Electra Elite IPK General Description Manual
  1. Manuals
  2. Brands
  3. NEC Manuals
  4. Conference System
  5. ElectraElite IPK
  6. General description manual

NEC Electra Elite IPK General Description Manual

Hide thumbs Also See for Electra Elite IPK:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Programming Manual, User Manual
NOTICE
Note that when converting this document from its original format to a .pdf file,
some minor font and format changes may occur causing slight variations. When
viewing and printing this document, we cannot guarantee that your specific PC or
printer will support all of the fonts or graphics. Therefore, when you view the
document fonts may be substituted and your individual printer may not have the
capability to print the document correctly.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Electra Elite IPK and is the answer not in the manual?

Questions and answers

Related Manuals for NEC Electra Elite IPK

Summary of Contents for NEC Electra Elite IPK

  • Page 1 NOTICE Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur causing slight variations. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics.
  • Page 2 ENERAL ESCRIPTION ANUAL I N T - 1 0 2 4 ( I P K ) Document Revision 4 (Release 4000/4500)
  • Page 4 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc.

  • Page 6: Section 1 Installation

    The Electra Elite IPK system meets the customer needs today and, as business expands, the system can be expanded to grow as well. The Electra Elite IPK system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.
  • Page 7 Electra Elite IPK System Hardware Manual The System Hardware Manual is provided for the system installer. This manual has detailed instructions for installing the Electra Elite IPK KSU, ETUs, Multiline Terminals, and optional equipment. Electra Elite IPK Programming Manual This manual provides instructions for programming the Electra Elite IPK system using a Multiline Terminal or PC.
  • Page 8 Regulatory Information...
  • Page 9 REGULATORY ___________________________________________________________________________________ GENERAL INFORMATION Established Federal Communications Commission (FCC) rules permit this telephone system to be directly connected to the telephone network. A jack is provided by the telephone company. Jacks for this type of customer provided equipment are not provided on party lines or coin lines. The telephone company may make changes in its technical operations and procedures.
  • Page 10 The following table lists the Facility Interface Codes (FIC), Ringer Equivalent Numbers (REN), Service Order Codes (SOC), and Jack Types for the interface ETUs. Table 1 FIC, REN, SOC, and Jack Types for Electra Elite IPK System ETUs Trunk/Station ETU Type Jack...
  • Page 11 SPE(M)-U( ) HEARING AID COMPATIBILITY The NEC Multiline Terminals and NEC Single Line Telephones that are provided for this system are hearing aid compatible. The manufacturer of other Single Line Telephones for use with the system must provide notice of hearing aid compatibility to comply with FCC rules that now prohibit the use of non-hearing aid compatible telephones.
  • Page 12 American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the Music On Hold feature of this telecommunication system. NEC Unified Solutions, Inc., hereby disclaims any liability arising out of the failure to obtain such a license." ___________________________________________________________________________________...
  • Page 13 REQUIREMENTS If equipment malfunctions, all repairs must be performed by an authorized agent of NEC Unified Solutions, Inc. or by NEC Unified Solutions, Inc. The user requiring service is responsible for reporting the need for service to an NEC Unified Solutions, Inc. authorized agent or to NEC Unified Solutions, Inc.
  • Page 14 Industrie Canada. BATTERY DISPOSAL The Electra Elite IPK system includes the batteries listed below. When disposing of these batteries, KSUs, and/or ETUs, you must comply with applicable federal and state regulations regarding proper disposal procedures.
  • Page 15 MIFM-U10 ETU Nickel-Cadmium VMS(2)/(4)/(8)-U( ) ETU Lithium The Electra Elite IPK CPUI( )-U( ) ETU provides memory backup for approximately 21 days. The Ni-Cd battery should be replaced about every two years. IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU PURCHASED CONTAINS A NICKEL-CADMIUM OR SEALED LEAD BATTERY.
  • Page 16 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ PRODUCT PACKAGE LABELING CONTAINS NICKEL-CADMIUM BATTERY. BATTERY MUST BE RECYCLED OR DISPOSED OF PROPERLY. MUST NOT BE DISPOSED OF IN MUNICIPAL WASTE. Ni-Cd CONTAINS SEALED LEAD BATTERY. BATTERY MUST BE RECYCLED. MUST NOT BE DISPOSED OF IN MUNICIPAL WASTE.

  • Page 17: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Introduction Section 1 System Overview ................ 1-1 Section 2 Multiline Telephones ..............1-3 Section 3 System Description ..............1-9 Chapter 2 Features Section 1 Features List ................2-1 Section 2 Features Descriptions ..............2-5 Chapter 3 Equipment Section 1 Equipment List ................
  • Page 18 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Section 2 Traffic Capacity ................5-1 Section 3 Cabling Requirements and Specifications ......5-2 Section 4 Power Requirements ..............5-6 Power Supply Inputs ................5-6 Power Supply Consumption ..............5-6 Section 5 Environmental Conditions ............5-6 Temperature ....................5-6...
  • Page 19 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Section 10 External Equipment Connection ..........5-18 10.1 Music Sources for Music on Hold via KSU ..........5-18 10.2 Music Source for Station Background Music via COI ETU ....5-18 10.3 External Paging (Audio) ................ 5-18 10.4 External Tone Ringer/Night Chime Output ..........
  • Page 20 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...
  • Page 21 LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 Key Assignment Example ..................1-5 Figure 1-2 System Configuration Example .................. 1-8 Figure 1-3 ETU Slot Design ....................... 1-10 term Figure 1-4 Elite IPK (DTH/ITH) / D Series i (DTR) Multiline Terminals ........ 1-14 Figure 1-5 Electra Elite Multiline Terminals ................1-16 Figure 1-6...
  • Page 22 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures...

  • Page 23: Section 2 Ksu Power-Based Etu Quantity Limitations

    LIST OF TABLES ___________________________________________________________________________________ Table 1 FIC, REN, SOC, and Jack Types for Electra Elite IPK System ETUs ......ii Table 2 Battery Types and Quantities for KSUs and ETUs ............vi Table 3-1 Maximum System Capacities for Station Interface ETUs ..........3-1 Table 3-2 Maximum System Capacities for Trunk Interface ETUs ..........
  • Page 24 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ viii List of Tables...

  • Page 25: Chapter 1 Introduction

    Chapter 1 Introduction...

  • Page 26: System Overview

    Electra Elite IPK, like all NEC communications products, is user-friendly, reliable, and cost-effective. Easy to Install With the Electra Elite IPK system, NEC has reduced the number of hardware components, making the system easier to install. Only 1-pair wire is required to connect telephones. This system provides Windows 95/98, Windows ME, Windows 2000, and Windows XP-based PC programming, with a menu-driven guide, to both simplify and speed installation.
  • Page 27 Electra Elite IPK ___________________________________________________________________________________ Easy to Expand The Electra Elite IPK system offers a single cabinet that is used for both the Basic and Expansion KSUs to provide easy and cost effective growth using universal slots to enhance system configuration.

  • Page 28: Multiline Telephones

    ULTILINE ELEPHONES The Electra Elite IPK system offers a variety of Multiline Terminals that are compatible with the system, available in 8-line, 16-line, and 32-line capacities, and offered as display and non-display terminals. A 2-line non-display terminal and 60-line Attendant Console are also available.
  • Page 29 Electra Elite IPK ___________________________________________________________________________________ Electra Elite IPK Terminals The Electra Elite IPK Terminals (DTH/ITH telephones) offer a variety of colors, display and non-display and line sizes. Terminals are available in black or white. Two terminal types: with LCD and without LCD. The large Liquid Crystal Display (LCD) on the display terminals provides call status data and programming information.

  • Page 30: Figure 1-1 Key Assignment Example

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ One-Touch Keys One-Touch keys can perform the same function as Feature Access keys. A Multiline Terminal has a fixed number of these keys. No system assignment is necessary, and the number of keys ranges from none to 16 depending on the terminal type.
  • Page 31 Analog SLT Port (AD[A]-R). The Electra Elite IPK Single Line Terminals are offered in two variations (DTR-1-1 and DTR-1HM-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality.
  • Page 32 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ An Attendant Add-On DCR-60-1 CONSOLE is available with 60 station, outside line, and or function key assignments. An SLT Adapter can be used in place of a digital terminal for connecting Single Line Telephones, or similar devices.

  • Page 33: Figure 1-2 System Configuration Example

    Electra Elite Multiline Terminal (DTU) term Series E Multiline Terminal (DTP) Automatic Call Distribution PC Programming Headset Station Message Detail Recording (SMDR) Electra Elite IPK Multiline Terminals (DTH) term Series i Multiline Terminal (DTR) Answering Machine Facsimile Single Line Telephone Attendant...

  • Page 34: System Description

    The system has central equipment cabinets and telephones located throughout the installation site. The central equipment cabinets contain the Key Service Unit (KSU). A maximum of three Electra Elite IPK KSUs can be installed to accommodate the requirements of each customer.

  • Page 35: Figure 1-3 Etu Slot Design

    Electra Elite IPK ___________________________________________________________________________________ The KSUs are built for modular growth. The Electra Elite IPK KSUs are stacked vertically for quick interconnection. Printed circuit boards, called Electronic Telephone Units (ETUs), provide common control and interface to equipment that is external to the KSUs.
  • Page 36 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DTH/ITH Multiline Terminals (Elite IPK) 8-line terminal without display, DTH-8-1 TEL 8-line terminal with display, DTH-8D-1 TEL or ITH-8D-2/3 TEL 16-line terminal without display, DTH-16-1 TEL 16-line terminal with display, DTH-16D-1 TEL or ITH-16D-2/3 TEL...
  • Page 37 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ DTH-16D-1/ITH-16D-2/DTR-16D-1, DTP-16D-1, DTU-16D-2 [with three additional fixed keys for message (MSG) microphone (MIC), and directory (DIR)], and DTP-16HC-1 have the same line capacity. DTH-32D-1/DTR-32D-1 [with three additional fixed keys for message (MSG) microphone (MIC), and directory (DIR)], DTP-32D-1, and DTU-32D-2 have the same line capacity.
  • Page 38 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Comparison of DTP and DTU Terminals DTP terminals are feature comparable to DTU and are supported by the Electra Elite and NEAX family of products. DTU Multiline terminals are supported by the Electra Elite family of products.
  • Page 39 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ DTR-2DT-1 TEL DTR-4D-1 TEL 2-Line Non-display 4-Line Display DTH-8-1 TEL / DTR-8-1 TEL DTH-8D-1/ITH-8D-2/3/DTR-8D-1 TEL 8-Line Non-display 8-Line Display DTH-16D-1/ITH-16D-2/3/ DTR-16D-1 DTH-16-1 TEL / DTR-16-1 TEL 16-Line Non-display 16-Line Display term Figure 1-4 Elite IPK (DTH/ITH) / D...

  • Page 40: Figure 1-4 Elite Ipk (Dth/Ith) / D Term Series I (Dtr) Multiline Terminals

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DTH-16LD-1 TEL / DTR-16LD-1 TEL DTH-32D-1 TEL / DTR-32D-1 TEL 3 Displays 16-Line Display with 16 Programmable One-Touch Keys term Figure 1-4 Elite IPK (DTH/ITH) / D Series i (DTR) Multiline Terminals (continued)

  • Page 41: Figure 1-5 Electra Elite Multiline Terminals

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ DTP-2DT-1 TEL DTU-8-1 TEL 2-Line Non-display 8-Line Non-display DTU-8D-2 TEL DTU-16-1 TEL 8-Line Display 16-Line Display Figure 1-5 Electra Elite Multiline Terminals ___________________________________________________________________________________ 1 - 16 Introduction...
  • Page 42 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DTU-16D-2 TEL DTU-32-1 TEL 16-Line Display 16-Line Non-display with 16 Programmable One-Touch Keys DTU-32D-2 TEL 16-Line Display with 16 Programmable One-Touch Keys Figure 1-5 Electra Elite Multiline Terminals (continued) ___________________________________________________________________________________ General Description Manual...

  • Page 43: Figure 1-6 Dtr Single Line Telephones

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ DTR-1-1 TEL DTR-1HM-1 TEL Figure 1-6 DTR Single Line Telephones ___________________________________________________________________________________ 1 - 18 Introduction...

  • Page 44: Figure 1-7 Attendant Consoles

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DCR-60-1 Console DCR-60-1 Console term (Electra Elite IPK) Series i / Electra Elite IPK) Figure 1-7 Attendant Consoles DTU-4R-1 TEL term Figure 1-8 D Cordless Lite Terminal ___________________________________________________________________________________ General Description Manual 1 - 19...

  • Page 45: Figure 1-9 D Term Cordless Ii Terminal

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ DTR-4R-1 TEL term Figure 1-9 D Cordless II Terminal ___________________________________________________________________________________ 1 - 20 Introduction...

  • Page 46: Figure 1-10 D Term Cordless Lite Ii Terminal

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DTH-4R-1 Handset term Figure 1-10 D Cordless Lite II Terminal term Cordless Lite II Terminal Controls 1 Headset Jack 5 Numeric Key Pad 9 CONF (Conference) Key 13 F3 2 LCD Message Display...
  • Page 47 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ 21 22 23 17. Line Out 21. Power 18. Line In 22. Desk LED 19. Cordless 23. Desk 20. Cordless LED term Figure 1-11 D Cordless Lite II Base Unit ___________________________________________________________________________________ 1 - 22...

  • Page 48: Figure 1-12 D Term Handset Cordless Terminal

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DTP-16HC-1 TEL term Figure 1-12 D Handset Cordless Terminal term Figure 1-13 D PS II ___________________________________________________________________________________ General Description Manual 1 - 23...
  • Page 49 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ term Figure 1-14 D PS III ___________________________________________________________________________________ 1 - 24 Introduction...

  • Page 50: Figure 1-15 D Term Analog Cordless Terminal

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ DTR-1R-1 TEL term Figure 1-15 D Analog Cordless Terminal term Figure 1-16 D Headset Cordless ___________________________________________________________________________________ General Description Manual 1 - 25...

  • Page 51: Figure 1-17 Zone Transceiver (Zt Ii)

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Figure 1-17 Zone Transceiver (ZT II) Cutout DC IN FG (Frame Ground) DBM(B)-U( ) Box Figure 1-18 DBM(B)-U( ) Message Display Board ___________________________________________________________________________________ 1 - 26 Introduction...

  • Page 52: Figure 1-19 Dbm(E)-U( ) Message Display Board

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Cutout DBM(E)-U( ) Box Figure 1-19 DBM(E)-U( ) Message Display Board ___________________________________________________________________________________ General Description Manual 1 - 27...
  • Page 53 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 1 - 28 Introduction...

  • Page 54: Chapter 2 Features

    Chapter 2 Features...

  • Page 55: Features List

    Features Chapter 2 ___________________________________________________________________________________ ECTION EATURES The following features are available in the Electra Elite IPK system. - A - A-22 Automatic Hold Account Code Entry A-23 Automatic Number Indication on T1 Account Code – Forced/Verified/Unverified A-24 Automatic Redial Add-On Conference...
  • Page 56 Code Restriction Elapsed Call Time C-22 CO/PBX, Tie Line Digit Restriction Electra Elite IPK Terminals C-23 CO Message Waiting Indication Electra Elite IPK Terminal Migration C-24 Computer Telephony Integration Electra Professional Terminal Migration C-25 Consecutive Speed Dial Electronic Volume Control...
  • Page 57 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Flexible Ringing Assignment Last Number Redial Flexible Timeouts Least Cost Routing Full Duplex Handsfree Live Monitoring Full Handsfree Operation Live Record - G - Loop Start Trunks General Purpose Relay - M -...
  • Page 58 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ - Q - - S - (continued) Quick Transfer to Voice Mail S-20 Station Relocation S-21 Station Transfer - R - S-22 Step Call Recall Key S-23 Store and Repeat Recall with Station Identification...

  • Page 59: Features Descriptions

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ ECTION EATURES ESCRIPTIONS A C C O U N T C O D E E N T R Y Account Code Entry allows assignment of Account Codes with up to 16 digits. Account Codes are incorporated in the call records generated by Station Message Detail Recording (SMDR) and provide a reference for billing.

  • Page 60: Section 2 Multiline Telephones

    (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives. An Electra Elite IPK Terminal user can accomplish this by using the AP(R)-R Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R Unit to connect devices such as tape recorders.
  • Page 61 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ A N S W E R K E Y Multiline Terminals have an Answer key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call ringing in the same tenant group. When multiple calls are received, the Answer key is used to pick up calls.
  • Page 62 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ A-14 A T T E N D A N T S T A T I O N O U T G O I N G L O C K O U T Attendant Station Outgoing Lockout allows an Attendant Position with an Attendant Add-On Console to set a predetermined Code Restriction Class Assignment at any station assigned on the Attendant Add-On Console.
  • Page 63 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ A-19 A U T O M A T I C C A L L B A C K After receiving a call waiting tone from a busy station, a user can set Automatic Callback when allowed in Class of Service (Station). When both stations are idle, the system signals the Automatic Callback originator first and, after the originator answers, signals the other station.
  • Page 64 Historically ANI has been a feature of long-distance carriers typically provided on T1 circuits. The Electra Elite IPK system supports ANI on T1-FGD (Feature Group D) trunks. This feature is functionally the same as Caller ID.
  • Page 65 B A T T E R Y B A C K U P - S Y S T E M M E M O R Y A battery is provided on the CPUI( )-U( ) ETU for the Electra Elite IPK system to retain System Program Memory when power fails.
  • Page 66 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ C A L L A L E R T N O T I F I C A T I O N Call Alert Notification allows a station user to receive an alert tone, flashing ICM, Large LED, and LCD identification during an incoming call while the user station is busy.
  • Page 67 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ C A L L E R I D I N D I C A T I O N ( A N A L O G T R U N K S ) Analog Caller ID can display the calling party name and telephone number or name on the LCD of the Multiline Terminal for incoming calls.
  • Page 68 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ C A L L F O R W A R D – A L L C A L L Call Forward – All Call forwards all calls directed to one station to another station, Voice Mail system, or to the Attendant.
  • Page 69 Call Forward – Off-Premise allows a station to forward an internal or outside call to an off-premise destination, using various trunk types in the Electra Elite IPK system. With R2000 or higher, System Administration Terminal (SAT) software allows Call Forward settings to be assigned and saved as part of the site database.
  • Page 70 DTI-U( ) ETUs in one ETU. The feature compatibility between the linked systems using the EXPT(2)-U( ) ETU is the same as an Electra Elite IPK linked to another Electra Elite IPK using K-CCIS. R1700 or higher is required.
  • Page 71 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ C-21 C O D E R E S T R I C T I O N Code Restriction for outgoing calls is based on the first eight digits dialed. Code Restriction denies outside calls based on number dialed over a trunk group and accommodates equal access to Other Common Carriers (OCCs) and CO Feature Codes.
  • Page 72 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ C-25 C O N S E C U T I V E S P E E D D I A L Consecutive Speed Dial allows using System Speed Dial, Station Speed Dial, and manual dialing for all stations consecutively. Simplified dialing...
  • Page 73 E X T E N D E R P L U S ) term ISDN EXTender Plus allows a user with an NEC Multiline Telephone to make/receive calls from a remote location while maintaining a station appearance from the office KTS and permits data access to the office LAN.
  • Page 74 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ D I R E C T I N W A R D D I A L I N G Direct Inward Dialing (DID) lines can be connected to the system. With DID, incoming calls from the CO can reach any station in the system without Attendant intervention.
  • Page 75 D O O R / M O N I T O R T E L E P H O N E The Electra Elite IPK system supports up to four Door/Monitor telephones. A doorphone can be called by a station user or a station (or number of stations) can be signaled when a doorphone call button is pressed.
  • Page 76 C O R D L E S S I I T E R M I N A L term The NEC D Cordless II Terminal may be used with the Electra Elite IPK KTS. The DTR-4R-1 TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a Multiline Terminal.
  • Page 77 E L E C T R A E L I T E T E R M I N A L M I G R A T I O N Electra Elite Terminal Migration allows an Electra Elite IPK customer to protect their investment in terminals when purchasing Electra Elite IPK systems.
  • Page 78 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ An agent or supervisor logged in as an agent can be an active member in up to four ACD Groups and can be logged on and receive calls from all four groups. With R1500 or higher, a Real Time Display (RTD) feature has been added that provides real time queue and agent information to the agent desktop and serves as a cost effective alternative to expensive wall displays.
  • Page 79 Email, Web Callback, and Web chat. Starter Packs incorporate the EliteMail CTI ETU to provide the basic hardware platform. A Windows 2000 PC with voice ports inside the Electra Elite IPK telephone system comes with the core Administration and Reports modules installed.
  • Page 80 Paging enables emergency announcements to be made to all areas quickly. The Meet-Me function allows the paged party to respond quickly to the paged call. With the Electra Elite IPK system, a single external paging zone output is built into and provided with the basic B64-U( ) KSU. ___________________________________________________________________________________...
  • Page 81 F A C S I M I L E C O B R A N C H C O N N E C T I O N The Electra Elite IPK system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate.
  • Page 82 F U L L D U P L E X H A N D S F R E E The HF-R Unit is an add-on device to Electra Elite IPK Multiline Terminals that provides a full duplex speakerphone for small conference rooms. An external microphone is provided with a locking push-to-mute control button.
  • Page 83 H E A D S E T C O N N E C T I O N ( B U I L T I N ) A headset can be connected directly to an Electra Elite IPK Multiline Terminal. This eliminates the need for an external headset switch. A headset ON/OFF key can be assigned to the terminal to allow easy operation of the headset.
  • Page 84 Data comes together at the hub, and the switch determines how and where data is forwarded. When multiple ETUs requiring Ethernet data connections are installed in an Electra Elite IPK KSU, the HUB(8)-U( ) ETU can provide a relatively simple installation.
  • Page 85 I P S T A T I O N ( M E G A C O ) The IAD(8)-U( ) ETU is an optional interface for Electra Elite IPK that converts digital station ports to MEGACO IP station ports. An onboard 100 Base-T connector provides a WAN/LAN connection.
  • Page 86 Integrated Service Digital Network - Primary Rate Interface (ISDN-PRI ) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels (16 B channels for the Electra Elite IPK - Basic port package) and a single D channel (23B+1D) for trunking. The Electra Elite IPK supports CO Line or DID Line type connections.
  • Page 87 KMM-U20 upgrade chip or the SPE(M)-U( ) ETU. L I V E M O N I T O R I N G An Electra Elite IPK Multiline Terminal user can listen to voice mail messages as the message is being recorded by the EliteMail VMS/FMS.
  • Page 88 L O O P S T A R T T R U N K S Loop Start Trunks can be connected to the Electra Elite IPK system. Loop Start is assigned per trunk at the associated ETU. Ground Start and Loop Start Trunks can be mixed in the system per trunk.
  • Page 89 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ M U S I C O N H O L D A locally provided external music source or an internal music source can be used to supply music to parties on hold, to assure them that they are still connected to the system.
  • Page 90 Terminals such as: Line Key Assignment, Telephone Names, Zone Paging Groups, or various programmed times. With R1500 or higher, refer to the Electra Elite IPK and Electra Elite System Administration Terminal (SAT) Technician’s Guide for details. With R2000 or higher, SAT software allows many user programmable settings (e.g., DND or Call Forward) to be assigned and saved as part of the...
  • Page 91 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ P O W E R F A I L U R E T R A N S F E R Power Failure Transfer ensures that a customer has access to the Central Office network during a power outage. The CO/PBX tip and ring are automatically transferred to the tip and ring of a preselected Single Line Telephone.
  • Page 92 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ P-10 P U S H B U T T O N D I A L - D T M F O R D P Pushbutton Dial – DTMF or DP is provided on all Single Line Telephones and outside lines.
  • Page 93 S C R O L L I N G D I R E C T O R I E S Scrolling Directories functions like a telephone directory, and provides an Electra Elite IPK Display Multiline Terminal user a list of system and/or station speed dial numbers. Using Softkeys, the user can select a speed dial number and press the Speaker key or lift the handset to dial the number.
  • Page 94 S I N G L E L I N E T E L E P H O N E A C C E S S The Expanded Port Package allows connection of 112 Electra Elite IPK system Single Line Telephones (SLTs). The Basic Port Package allows the connection of 24 Single Line Telephones.
  • Page 95 Single Line Telephone station user to indicate a scheduled action. S-10 S O F T K E Y S The Electra Elite IPK system provides softkeys on all display Electra Elite term term IPK (DTH/ITH), D...
  • Page 96 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ S-12 S P E E D D I A L S T O R E D C H A R A C T E R S Speed Dial buffers may contain 24 digits. When 100-memories (80 System Speed Dial buffers and 20 Station Speed dial buffers) are allocated, a maximum of 13 characters can be entered for the name.
  • Page 97 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ S-17 S T A T I O N M E S S A G E D E T A I L R E C O R D I N G ( S M D R )
  • Page 98 S Y S T E M D A T A U P / D O W N L O A D System Data Up/Down Load, included with NEC Electra Elite IPK System Administration Terminal (SAT) Software, transfers Station Speed Dial data,...
  • Page 99 (green or red) LEDs for direct access to stations. U N I F I E D M E S S A G I N G The EliteMail CTI Voice Processing systems, using the Electra Elite IPK system and a Local Area Network, provide Unified Messaging services for voice, fax and e-mail messages with access at either the desktop PC or the telephone.
  • Page 100 U N I F I E D M E S S A G I N G – E l i t e M a i l C T I - L X L i t e This feature uses the Electra Elite IPK system and a Local Area Network to...
  • Page 101 A Station user can perform programming functions. Station Speed Dial and Ringing Line Preference are two features programmable from a station. Using NEC System Administration Terminal End-User Software, approximately 35 additional features can be programmed by the user. V O I C E M A I L I N T E G R A T I O N ( A N A L O G )
  • Page 102 This feature allows 2.4 GHz IPK Wireless – DECT (Digital Enhanced Cordless Telecommunication) telephones. A BSU(M)-U20 ETU interfaces the Electra Elite IPK KSU with four Base Stations that can be expanded to 16 base stations using the BSU(2S)-U20 and BSU(6S)-U20 ETUs.
  • Page 103 Chapter 3 Equipment...

  • Page 104: Table 3-1 Maximum System Capacities For Station Interface Etus

    ECTION QUIPMENT The tables below list all equipment used with the Electra Elite IPK system. The equipment name, a description of the equipment, and the maximum capacities that are allowed for a Basic Port Package and an Expanded Port Package are given. The Equipment Name is listed alphabetically by category.
  • Page 105 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-1 Maximum System Capacities for Station Interface ETUs (Continued) Maximum Capacities Station Interface Description Expanded Notes ETUs Basic Port Port Package Package CNF(8)-U( ) ETU 8-port Conference Unit Notes 1, 8, 9...
  • Page 106 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 3-1 Maximum System Capacities for Station Interface ETUs (Continued) Maximum Capacities Station Interface Description Expanded Notes ETUs Basic Port Port Package Package ESI(8)-U( ) ETU 8-port Electronic Station Interface Notes 1, 10 The Electronic Station Interface ETU contains eight circuits.
  • Page 107 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-1 Maximum System Capacities for Station Interface ETUs (Continued) Maximum Capacities Station Interface Description Expanded Notes ETUs Basic Port Port Package Package FMS(2)/(4)-U( ) ETU 2- or 4-port Digital Voice Mail system...
  • Page 108 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 3-1 Maximum System Capacities for Station Interface ETUs (Continued) Maximum Capacities Station Interface Description Expanded Notes ETUs Basic Port Port Package Package SLI(8)-U( ) ETU 8-port Single Line Interface Notes 1, 10...
  • Page 109 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-1 Maximum System Capacities for Station Interface ETUs (Continued) Maximum Capacities Station Interface Description Expanded Notes ETUs Basic Port Port Package Package VMS(2)/(4)-U( ) ETU 2-or 4-port Digital Voice Mail System Notes 1, 3, 4,...
  • Page 110 When 2-port Station Interface ETUs are installed, the system uses four ports from its maximum port capacity. Note 4: Only one CMS, FMS, VRS, VMP, VP, CTI, or IVR system can be installed in one Electra Elite IPK system. Note 5: In Memory Block 7-2 (Telephone Type Assignment), a maximum of 32 Digital Voice Mail ports are available.

  • Page 111: Table 3-2 Maximum System Capacities For Trunk Interface Etus

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-2 Maximum System Capacities for Trunk Interface ETUs Maximum Capacities Trunk Interface Description Notes Basic Port Expanded ETUs Package Port Package BRT (4)-U( ) ETU 4-port ISDN Interface for 8 trunks Note 1...
  • Page 112 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 3-2 Maximum System Capacities for Trunk Interface ETUs (Continued) Maximum Capacities Trunk Interface Description Notes Basic Port Expanded ETUs Package Port Package COI(8)-U( ) ETU 8-port CO/PBX Line Interface Note 1 Electrical fuses (posistors) are built into...
  • Page 113 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-2 Maximum System Capacities for Trunk Interface ETUs (Continued) Maximum Capacities Trunk Interface Description Notes Basic Port Expanded ETUs Package Port Package COIB(8)-U( ) ETU 8-port (COI or COID CO/PBX Line Note 1...
  • Page 114 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 3-2 Maximum System Capacities for Trunk Interface ETUs (Continued) Maximum Capacities Trunk Interface Description Notes Basic Port Expanded ETUs Package Port Package DTI-U( ) ETU T1/FT1 Trunk Interface Note 1, 3, 4, 5...
  • Page 115 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-2 Maximum System Capacities for Trunk Interface ETUs (Continued) Maximum Capacities Trunk Interface Description Notes ETUs Basic Port Expanded Package Port Package DTI-U40 ETU T1/FT1 Trunk Interface The Digital Trunk Interface ETU terminates Fractional T1 trunks (up to24 DS-0 channels).
  • Page 116 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 3-2 Maximum System Capacities for Trunk Interface ETUs (Continued) Maximum Capacities Trunk Interface Description Notes Basic Port Expanded ETUs Package Port Package IPT(4)-U( ) ETU 4-port Voice over Internet Protocol Note 1, 5...
  • Page 117 When eight DTI or PRT ETUs or a combination of both are installed, up to eight trunks each can be assigned. Note 5: With the Electra Elite IPK Expanded Port Package, a maximum of 14 of the following 4-port trunk-type interface ETUs can be installed: COIB(4)-U( ) ETU [installed as COID(4)-U( ) ETU]...

  • Page 118: Table 3-3 Maximum System Capacities For Application Interface Etus

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ PRT(1)-U( ) ETU (installed as PRT4) Note 6: The EXPT(2)-U ETU is assigned as a DTI8 in Memory Block 7-1. Table 3-3 Maximum System Capacities for Application Interface ETUs Maximum Capacities Application Description...
  • Page 119 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-3 Maximum System Capacities for Application Interface ETUs (Continued) Maximum Capacities Application Description Notes Interface ETUs Basic Port Expanded Package Port Package DPH(4)-U( ) ETU 4-Channel - Door Phone Interface Unit The Doorphone interface ETU allows four DP-D-1A Doorphones to be connected.
  • Page 120 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 3-3 Maximum System Capacities for Application Interface ETUs (Continued) Maximum Capacities Application Description Notes Interface ETUs Basic Port Expanded Package Port Package IVR Application This ETU is an Interactive Voice Note 5...
  • Page 121 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-3 Maximum System Capacities for Application Interface ETUs (Continued) Maximum Capacities Application Description Notes Interface ETUs Basic Port Expanded Package Port Package SPE(M)-U( ) ETU Single Point of Entry Note 1, 5...
  • Page 122 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ KSU P ETU Q ECTION OWER ASED UANTITY IMITATIONS Table 3-4 indicates the quantity limitations for systems without EliteMail VP/CTI. Table indicates the quantity limitations for systems with EliteMail VP/CTI. Table 3-4 KSU Power-Based ETU Quantity Limitations for Systems without EliteMail VP/CTI or CTI ETU loaded with Q-Master application Maximum NO.

  • Page 123: Table 3-5 Ksu Power-Based Etu Quantity Limitations For Systems With Elitemail Vp/Cti Or Cti Etu Loaded With Q-Master Application

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 3-5 KSU Power-Based ETU Quantity Limitations for Systems with EliteMail VP/CTI or CTI ETU loaded with Q-Master Application Maximum NO. of ACD+/CMS/FMS/ Either VMS/VMP/IPC/MG/ Number of Number of EliteMail VP/ IVR/IPT/IAD/SLI/ Other ETUs...
  • Page 124 Chapter 4 Installation, Programming, and Maintenance Overview...
  • Page 125 The Electra Elite IPK System uses modularity and connectivity throughout to reduce installation time and labor. The modular Key Service Units (KSUs) are installed vertically for the Electra Elite IPK system. Most internal connections are made with plug and jack.
  • Page 126 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Resident System Program A Resident System Program is provided when the system first receives power. The CPU scans the KSUs and recognizes the ETUs and Multiline Terminals that are connected to the system. Standard (default) values are assigned in the System Program for all system and device parameters to allow the system to operate immediately after initialization, before programming is done.
  • Page 127 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Battery Backup CPU battery backup retains the System Program and System Programmed Data for approximately 21 days during power loss when the batteries are fully charged. The batteries, located in the KSUs, support system operation for up to 30 minutes during a power outage.
  • Page 128 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 4 - 4 Installation, Programming, and Maintenance Overview...
  • Page 129 Chapter 5 Hardware Specifications...

  • Page 130: Traffic Capacity

    YSTEM APACITY The Electra Elite IPK system consists primarily of the Basic KSU and the Expansion KSUs. Expansion KSUs can be stacked vertically on the Basic KSU to expand the system capacity. Two expansion KSUs can be added to expand to 24 interface slots.

  • Page 131: Section 3 Cabling Requirements And Specifications

    PECIFICATIONS This section provides cabling requirements and specifications for various equipment used in the Electra Elite IPK system. The KSU is connected with each of the Multiline Terminals and Single Line Telephones by a separate twisted 1-pair cable or 2-pair cable (only for Multiline...
  • Page 132 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ term Table 5-2 Electra Elite/D Series E Multiline Terminal Loop Resistance and Cable Length Maximum Maximum Feet Maximum Feet Loop by Twisted by Twisted Terminal or Adapter Resistance 1-Pair Cable 2-Pair Cable (Ohms)

  • Page 133: Figure 5-1 Connecting The Esi To The Multiline Terminal Using Twisted 2-Pair Cable

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Twisted 2-Pair Cable RJ-11 Multiline Terminal Figure 5-1 Connecting the ESI to the Multiline Terminal Using Twisted 2-Pair Cable Table 5-3 Cable Connection Between the Analog Port and the Single Line Equipment Maximum Feet from...

  • Page 134: Table 5-5 Cabling Requirements For Audio

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 5-5 Cabling Requirements for Audio Connected Equipment Cable Music on Hold and Background Music Hi-Fi Shielded Audio Cable Sources External Amplifier Hi-Fi Shielded Audio Cable ___________________________________________________________________________________ General Description Manual 5 - 5...

  • Page 135: Power Supply Inputs

    Electra Elite IPK ___________________________________________________________________________________ ECTION OWER EQUIREMENTS Power Supply Inputs The AC input (P64-U( ) PSU) requirements for the Electra Elite IPK are listed below: AC input (P64-U( ) PSU) 117 Vac ± 10% 60 Hz ± 10% Single Phase 7.5A circuit...

  • Page 136: Weights And Dimensions

    Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Weights and Dimensions Table 5-7 Weights and Dimensions Shipping Unit Height Width Depth Weight* 22.5 oz 3.4” 4.2” 5.2” ACA-U Unit (638 g) (86 mm) (107 mm) (133 mm) 102.4 oz** 1.89” 11.47”...
  • Page 137 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 5-7 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight* 12.0 oz 1.97” 9.45” 7.68” CCH(4)-U( ) ETU (340 g) (50 mm) (240 mm) (195 mm) 102.4 oz 1.89” 11.47” 8.46”...
  • Page 138 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 5-7 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight* 53 oz 3.6” 8.8” 10.6” DCU-60-1 Console (1503 g) (92 mm) (223 mm) (270 mm) 15.5 oz 1.97” 9.45” 7.68” DID(4)-U( ) ETU...
  • Page 139 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 5-7 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight* DTR-1-1 TEL 26.8 oz 2.47” 7.65” 9.54” DTR-1HM-1 TEL (760 g) (100 mm) (195 mm) (243 mm) 14.4oz 4.5” 6.1” 8.62”...
  • Page 140 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 5-7 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight* 50.92 oz 9.84” 10.31” 4.76” ITH-16D-2/3 TEL (1445 g) (250 mm) (262 mm) (121 mm) IVR Application 14.6 oz 1.75” 10.5”...

  • Page 141: Audible And Visual Indication

    Table 5-8 Tone Patterns lists the frequency and the pattern for the tones. Tones are used to inform Electra Elite IPK station users of system functions such as dial tone, busy tone, or ringback tone. Multiline Terminal LED Flash Patterns The Electra Elite IPK system has 2-color LEDs.
  • Page 142 Electra Elite IPK Document Revision 4 ___________________________________________________________________________________ Table 5-8 Tone Patterns Frequency System Tone Intermit (Hz) Cycle (Fixed) (Default) (Fixed) 0.5 sec Busy Tone 480/620 60 IPM 0.5 sec 0.5 sec Call Waiting Tone 60 IPM 0.5 sec 0.25 sec...

  • Page 143: Table 5-9 Multiline Terminal Led Flash Patterns

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Table 5-9 Multiline Terminal LED Flash Patterns Condition Color Flash Patterns I-Use Green Busy Incoming Call I-Hold Green Line Key Call Hold Hold Recall Green Transfer Recall Green Live Monitoring Mode Green Message Waiting on Line Key...

  • Page 144: Outside Line Types

    ECTION UTSIDE YPES The following outside lines can be used with the Electra Elite IPK system. 2-wire, Loop Start or Ground Start Trunks 2-wire, 2-way DID Lines (Dial Pulse or DTMF) 4-wire, E&M Tie Lines (Type I or V, Dial Pulse, or DTMF) Digital Trunk T1/FT1 (Loop Start, Ground Start, Tie Line (E&M), or DID...

  • Page 145: Control

    Attendant Console: 4-bit microprocessor SLT Adapter: 4-bit microprocessor 8.1.4 Telephone The voltage, current, ring signal information for the Electra Elite IPK Multiline Terminals, Single Line Telephone equipment, and AP(A)-R/ AP(R)-R Units are listed below. Multiline Terminal Voltage: -11 ~ -26 Vdc...

  • Page 146: Dialing Specifications

    DTMF signaling is a term that describes push button or Touchtone dialing. When a key on a telephone is pushed, two tones (one high frequency and one low frequency) are provided. In the Electra Elite IPK system, the following DTMF specifications are used.

  • Page 147: Music Sources For Music On Hold Via Ksu

    Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ Duration of Dual Frequency Signal: 110 ms. default/60 ms. minimum Interdigital Time: 80 ms. default/70 ms. minimum Nominal High Group Frequencies (Hz) 1209 1336 1477 Nominal Low Group Frequencies (Hz) ECTION XTERNAL QUIPMENT ONNECTION 10.1...

  • Page 148: External Tone Ringer/Night Chime Output

    All Relay Contact Ratings: 500 mA, 24Vdc ECTION ATTERY ACKUP The Electra Elite IPK system has battery backup functions for system backup and for memory backup. 11.1 System Backup During a power failure, the system is backed up using a rechargeable battery.
  • Page 149 Document Revision 4 Electra Elite IPK ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ 5 - 20 Hardware Specifications...
  • Page 150 E N E R A L E S C R I P T I O N A N U A L N E C U n i f i e d S o l u t i o n s , I n c . D o c u m e n t R e v i s i o n 4 ( R e l e a s e 4 0 0 0 / 4 5 0 0 )

Table of Contents