Lifescan SureStep Pro Operator's Manual page 98

Troubleshooting
MESSAGE
Check 1. Bedside unit was
Connections
at Bedside
Unit
2. Bad connection
3. Connection
Check 1. Workstation
Connections
at
Workstation
2. Bad connection
3. Workstation
Check Phone 1. Bedside unit
Line
Connections
at Bedside
Unit
2. Bad connection
3. Faulty phone line.
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
86
POSSIBLE
CAUSE
removed from
connection
module before
connection was
established.
between modem
and connection
module.
module or
modem error.
modem not
turned on.
between modem
and wall jack.
modem error.
modem phone
line being used
by fax machine.
between modem
and wall jack.
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
SOLUTION
1.Do not remove bedside
unit from connection
module until link is
established and data are
transferred.
2.Check connection between
connection module and
modem.
3.Contact LifeScan.
1.Turn on workstation
modem.
2.Check modem connection
at wall jack.
3.Contact LifeScan.
1.If fax is being used by same
phone line as connection
module modem, wait for
fax machine and retry
connection.
2.Check modem connection
at wall jack.
3.Inspect phone line.