Lifescan SureStep Pro Operator's Manual page 102

Troubleshooting
MESSAGE
Shake vial Bedside unit is
and apply ready for control
(High, solution
Normal, application.
Low) control
Strip Lot Test strip lot
Expired expired.
This QC Test QC solution level
Not Required was not selected as
required test by
Continue? administrator.
Upload Data transfer not
Overdue performed within
specified time.
Wrong Type of reagent
Reagent (solution) entered
Type does not match
test type.
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
90
POSSIBLE
CAUSE
Gently shake vial. Touch a
drop of solution to center of
pink test square.
• If white pad becomes satu-
• If white patches or streaks
Enter and use new test strip
lot. Discard any remaining
expired test strips.
Do not perform QC test using
this level unless you
understand that if test is
performed and fails and QC
lockout mode was selected,
bedside unit will lock out
users until this test and all
required QC tests are
performed and pass.
Transfer data.
Check reagent type (low,
normal, high, linearity, or
unknown) and re-enter
information.
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
SOLUTION
rated, you have applied
too much solution. Repeat
application with new strip.
appear on confirmation
dot, you have not applied
enough solution. Repeat
application with new strip.