Lifescan SureStep Pro Operator's Manual page 100

Troubleshooting
MESSAGE
Invalid Operator ID format
Operator ID not correct.
Invalid Patient ID format
Patient ID not correct.
Invalid Phone number not
Phone entered or more
Number than four pause
characters entered.
Invalid Reagent lot
Reagent Lot number not correct
Number or field left blank.
Invalid Strip Strip lot number
Lot Number not correct. Less
than 10 digits were
entered, or code
out of range.
Low Battery Battery power low. Change batteries.
Modem Not Bedside unit
Supported by modem model not
SureStepPro supported by
System software.
New A workstation
Reagent option is set to
Entry at allow reagent entry
Workstation at workstation
Only only.
No Room for There are five new
New (non-validated)
Reagent Lot reagent lots in
bedside unit list.
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
88
POSSIBLE
CAUSE
Re-enter your ID using
barcode scanner or
alphanumeric touch screen.
Re-enter patient ID using
barcode scanner or
alphanumeric touch screen.
Re-enter phone number.
Check lot number and
re-enter it.
Check lot number and
re-enter it.
Check with your LifeScan
representative for modem
models supported.
You cannot enter new
reagent from bedside unit.
Use reagent from list, or ask
administrator to allow
reagent entry at bedside
unit.
Transfer data and validate
new reagent lots.
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
SOLUTION