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Troubleshooting Guide
Problem
No segments appear – No AC power is available
on the display
The weight readout
shows "Low"
The weight readout
shows "High"
The weight readout
changes constantly
The weight readout
is obviously incorrect – Scale not tared before
No weight value is
shown and the
padlock symbol
is displayed
Cause
– No load plate on the scale
– Weighing capacity exceeded
– Unstable ambient conditions
– Too much vibration, or the
scale is exposed to a draft
– The sample is not stable
weighing
– PC connection to the scale has – Access the menu settings to
been interrupted activating
the LOCK function
Solution
– Check the AC power supply
– Position the load plate
– Unload the scale
– Set up the scale in another
area
– Access the menu to select
the appropriate code for the
ambient conditions
(see "Menu Settings")
– Tare the scale before weighing
deactivate the LOCK function
– Check the connection
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