Table of Contents
Advertisement
• The sent result of the test e-mail is the result of e-mail sending process performed by this machine to
the e-mail server. It does not indicate that the e-mail was received at the address.
• If the spam e-mail filter etc. has been set in the terminal in which e-mails are received, even if
"Sending has been completed" is displayed, the e-mail cannot be received in some cases.
• If sending test e-mail has failed, the error code below is displayed.
• If the error cannot be solved, try again after a while.
• For the server setting etc., contact with the network administrator or the provider.
Error Code
The expected casus
10
Network connection error
20
No valid e-mail address.
11003
The POP server cannot be found.
11004
Or cannot access DNS server.
Cannot connect with the POP
11021
server.
An error returns from the POP
12010
server.
The
POP
13000
failed.
The SMTP server cannot be
10013
found. Or cannot access DNS
10014
server.
Cannot connect with the SMTP
10021
server.
10∗∗∗
11∗∗∗
An error returns from the SMTP
20∗∗∗
server.
21∗∗∗
12∗∗∗
It is invalid sender address.
The e-mail address cannot be
13∗∗∗
found.
22000
SMTP authentication error
22008
23∗∗∗
The SMTP authentication has
24∗∗∗
failed.
25∗∗∗
"***" is the error code returned from the e-mail server.
• Check that the machine is connected with the
network.
• Check that the machine IP address is correct.
• Check that the machine is in the environment
where DNS is available.
• Enter the correct e-mail address.
• Check the POP server address.
• Check that the machine is in the environment
where DNS is available.
• Check the POP server setting.
• Check the firewall setting.
• Check the POP server setting.
• Check the user name and the password.
authentication
has
• Check the APOP setting.
• Confirm the authentication method.
• Check the SMTP server address.
• Check that the machine is in the environment
where DNS is available.
• Check the SMTP server setting.
• Check the SMTP port number.
• Check the firewall setting.
• Check the SMTP server setting.
• Cannot communicate with a server that requires
mandatory SSL communication.
• Check protocol filter settings.
• Check that the e-mail address supporting the
account entered in the user name/ the
password is set in SENDER ADDRESS.
• Check the e-mail address.
• Even if there is a mistake in the e-mail address,
this error cannot be detected in some cases.
• Confirm the authentication method.
• Check the user name and the password.
Machine Settings
Remedy
3-45
1
1
3
5
6
Advertisement
Table of Contents
