Frozen Image; The Image From Your Connected Laptop Computer Isn't Projected; Unaligned Projected Image - SMART Board M685ix2 Configuration And User's Manual

CHAPTER 5
TROUBLESHOOTING YOUR INTERACTIVE WHITEBOARD SYSTEM
3. Adjust the frequency, tracking, H-position and V-position settings in the on-screen menu. See
Adjusting projector settings on page 68.
4. Optionally, reset the projector as described in Resetting the projector on page 42 to adjust
the frequency and tracking to their original values.
IMPORTANT
This action resets all values to their defaults.

Frozen image

If your projector has a frozen image, perform the following procedure.
To resolve a frozen image
1. Ensure that the Hide Display feature is off.
2. Press the Hide button on the projector's remote control to hide or show the display.
3. Ensure that your source device, such as your DVD player or computer, isn't malfunctioning.
4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
6. Connect the power cable, and then turn on the projector.
7. If the previous steps don't resolve the issue, contact your authorized SMART reseller.

The image from your connected laptop computer isn't projected

Laptop computer settings can interfere with projector operations.
Some laptop computers deactivate their screens when you connect a secondary display. Refer to
your computer's manual for details on reactivating the computer's display screen.

Unaligned projected image

Alignment errors occur when the projected image isn't perpendicular to the screen. Alignment
errors can occur when you mount your interactive whiteboard system on an uneven surface or a
wall that has obstructions, or if you swivel the projector too far from the vertical center of your
interactive whiteboard.
Use the instructions in the included SMART Board M685ix2 interactive whiteboard systems
installation instructions (smarttech.com/kb/170440) to eliminate most image alignment issues.
38 smarttech.com/kb/170548