Aastra 6863i User Manual page 32

Phoning
Enquiry call during a call
You want to call someone else briefly without losing your current call partner. Then you
want to resume your conversation with your original call partner.
With the Enquiry function you can call someone else in the middle of a call and put your
original call partner on hold. You can make enquiry calls to both internal and external
users.
<Call number>
Brokering between an enquiry call party and your call partner
You are talking with an enquiry call party and have your first call partner on hold. You
want to be able to switch back and forth between the two.
In an enquiry call you can use the brokering function to switch back and forth between
an enquiry call party and the party on hold. Brokering is possible with both internal and
external users. You can also broker between conference parties as a group and an
enquiry call party.
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Setting up an enquiry call (you are in an active call):
Press a free line key (select using the horizontal navigation key, if necessary).
Enter the call number and press the
➔
Enquiry call party is called; first call partner is put on hold.
Note:
If the other user does not answer, you can cancel the enquiry call with the End key
and take back the first call with the flashing line key.
Ending the enquiry call:
Press the End key.
Retrieving the first parked call party:
Press the flashing line key.
Brokering (to switch back and forth between the callers):
You are in an active call and have set up a connect to another call party with the
Enquiry function.
Press the flashing line key.
➔
Your call partner changes. The other call party is put on hold.
Terminating the active call:
Press the End key.
Retrieving the first parked call party:
Press the flashing line key.
Dial softkey.
Aastra 6863i / Aastra 6865i
eud-1629/1.1 – R3.2 – 10.2014