Aastra 6865i User Manual
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Aastra 6865i User Manual

Sip ip phone for clearspan
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Download this manual See also: Administrator's Manual, User Manual
Aastra Model 6865i SIP IP Phone
for Clearspan

User Guide

Release 3.3.1 SP3
2896-001 – October 2014

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Summary of Contents for Aastra 6865i

  • Page 1: User Guide

    Aastra Model 6865i SIP IP Phone for Clearspan User Guide Release 3.3.1 SP3 2896-001 – October 2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.

  • Page 3: Table Of Contents

    ..................15 6865i User Guide for Clearspan – 2896-001 – October 2014...
  • Page 4 ................... . . 35 6865i User Guide for Clearspan – 2896-001 – October 2014...
  • Page 5 ..................51 6865i User Guide for Clearspan – 2896-001 – October 2014...
  • Page 6 Content 6865i User Guide for Clearspan – 2896-001 – October 2014...

  • Page 7: Welcome

    About This Guide This guide explains how to use your new 6865i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.

  • Page 8: Requirements

    PoE power injector or a PoE switch. Installation and Setup If your System Administrator has not already set up your 6865i phone, please refer to the Aastra 6865i Installation Guide for basic installation and physical setup.

  • Page 9: Getting Started

    Getting Started Getting Started The 6865i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

  • Page 10: Auto Install Process

    Skip Select The 6865i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.

  • Page 11: Incomplete Configuration

    “Restart Phone” page For more information about connecting your phone, refer to the Aastra 6865i Installation Guide or check with your System Administrator for assistance. Idle Screens When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen.
  • Page 12 Getting Started John Smith CFWD All Tue Aug 20 2:55pm Network Connected 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 13: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 14: Key Descriptions

    Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed num- ber. Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6865i IP phone supports two line keys, each with LED indicator lights.

  • Page 15: Keypad Keys

    (e.g. XML applications). Keypad Keys The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha- bet. The 6865i phone keypad includes the following:...

  • Page 16: Making Calls

    Making Calls Making Calls This section describes ways to make calls on your 6865i phone using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance key.

  • Page 17: Using Handsfree Speakerphone

    When the handset is on hook, press to disconnect the call. Using a Headset The 6865i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Important! •...

  • Page 18: Receiving Calls

    If you are already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 19: Handling Calls

    To reconnect to a call, press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call. 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 20: Creating Conference Calls

    The 6865i IP phone has a dedicated Conferencing key. You can use this hard key to create conference calls. The 6865i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Conferencing.

  • Page 21: Transferring Calls

    Direct Transfer The 6865i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

  • Page 22: Muting Your Audio

    Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6865i phone: L1 Call Transferred...

  • Page 23: Options Menu

    Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 24: Call Forward

    Select the type of ring tone (Tone 1 through Tone 5, or Silent). key or select 4Set. Press the Select Tone Set. key or select 4Set. Press the The ring tone and tone set you select is immediately applied to the IP phone. 6865i User Guide for Clearspan– 2896-001 – October...
  • Page 25 The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6865i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed.
  • Page 26 IP phone UI only. The 6865i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these methods to provide maximum flexibility in handling calls. There...
  • Page 27 Select Set Date. Using the keys on the keypad, enter a date to set on the IP phone. key or select 2 Done to save the date setting. Press the Select Date Format. 6865i User Guide for Clearspan– 2896-001 – October 2014...
  • Page 28 The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time Server 3 Press on the phone to enter the Options List. Select Preferences. Select Time and Date. 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 29: Phone Status

    Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string (i.e. leave the field blank). 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 30: Restart Phone

    Options List (or press a configured Lock programmable key). key or select 4Enter. At the prompt Password:, enter your user password and press the The phone unlocks. 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 31: Line Keys And Programmable Keys

    Multiple Line and Call Appearance Keys The 6865i has two hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By press- ing a line/call appearance key, you connect to the line or a call it represents.

  • Page 32: Programmable Keys

    Line Keys and Programmable Keys Programmable Keys There are eight multi-functional keys on the 6865i phone that are programmable. Your System Administrator can assign the following functions to the programmable keys and softkeys on the phone or expansion module. •...

  • Page 33: Blf (Busy Lamp Field)

    Example A receptionist has a 6865i running Clearspan firmware that subscribes to a list of extensions from the Clearspan Applica- tion Server. On the phone, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those exten- sions.

  • Page 34: Call Forward Key

    If CFWD All, CFWD Busy, and CFWD No Answer are all enabled (and/or if DND is enabled), the CFWD All settings take precedence over CFWD Busy and CFWD No Answer. You can also use the following keys if required: • All Off: Disables all CFWD states • All On: Enables all CFWD states 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 35: Call Park/Pickup

    To pick up the parked call, left the handset on any phone, and press the Pickup key. Dial the number where the call was parked plus the # key, or dial # to pick up a call parked on your own extension. 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 36: Call Pull

    Callers List key. However, your System Administrator can assign the Callers List function to any programmable key. The Callers List is a stored log of your incoming calls. The 6865i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
  • Page 37 To clear a line item from the Callers List, select the line item you want to delete and press the programmed Delete key twice. The line item is deleted from the Callers List. 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 38: Conference Key

    Flash Key Your System Administrator can set a programmable key to generate a flash event when it is pressed on the 6865i by set- ting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 39: Line Key

    Line Key You can set a programmable key to act as a line/call appearance key on the 6865i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Multiple Line and Call...

  • Page 40: Redial List

    Press the configured Delete Key. DELETE again to erase this item Delete All Press the Delete Key again at the prompt to erase the item. Item is erased 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 41: Speeddial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6865i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
  • Page 42 None, it initiates the Add a Speed Dial Key process allowing you to setup a new speed dial key. 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 43: Speeddial/Xfer

    • You can cancel out of the speed dial editing process at any time without saving, by pressing the key. • On the 6865i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4Save. Use the key to delete the digits.

  • Page 44: Voicemail

    Line Keys and Programmable Keys Voicemail The Voicemail feature on the 6865i phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. Press the Voicemail softkey on the phone if your System Administrator has configured it.

  • Page 45: Additional Features

    Additional Features Additional Features This section describes additional features your System Administrator can set up for your 6865i phone. A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Contact your System Administrator for feature availability and usage information.

  • Page 46: Group Paging

    The 6865i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 47: Message Waiting Indicator

    For incomplete dialing on a non-preferred line, the focus does not change if some digits are entered. If no digits are entered or digits were cleared, the focus changes to preferred line after the time out has passed without activities. 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 48: Shared Call Appearance (Sca) Call Bridging

    SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a bridge or one-to-one call hear an audible beep when another party has joined the call. Note: Your Administrator must enable/disable the beep on the server-side. 6865i User Guide for Clearspan– 2896-001 – October...

  • Page 49: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. If these have not been set up, you can dial any star code commands on the 6865i phone the same way you would on a regular telephone.

  • Page 50: Status Scroll Delay

    Switch UI Focus to Ringing Line Your System Administrator can configure a feature on the 6865i that controls the behavior of the phone when it receives an incoming call when it is already on a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 51: Model M680I And M685I Expansion Modules

    Model M680i and M685i Expansion Modules Model M680i and M685i Expansion Modules The 6865i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M685i provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.

  • Page 52: Troubleshooting Solutions

    Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. See the Connecting to the Network and to Power section in the Aastra 6865i Installation Guide for details. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly.

  • Page 53: Clearspan Feature Access Codes

    Allows the user to get the current status and destination of the Call Forwarding Busy service. Interrogation The status is active or inactive and the destination is voice mail or the current forwarding num- ber. 6865i User Guide for Clearspan– 2896-001 – October 2014...
  • Page 54 Shared Call Appearance alternate location, or from a Clearspan Anywhere loca- tion. Call Return Call the phone number of the last received call. Calls can be returned only to numbers that are acceptable according to the user’s Outgoing Calling Plan. 6865i User Guide for Clearspan– 2896-001 – October 2014...
  • Page 55 Allows users to camp on a busy called party. When the user dials the feature access code after back Invocation a call to a busy destination, a callback request is created and the user is automatically called back when the called party hangs up. 6865i User Guide for Clearspan– 2896-001 – October 2014...
  • Page 56 Voice Mail Retrieval Allows users to retrieve Clearspan and third-party voice mail. Voice Portal Access Allows users to access their Voice Portal. 6865i User Guide for Clearspan– 2896-001 – October 2014...

  • Page 57: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
  • Page 58 6865i User Guide for Clearspan– 2896-001 – October 2014...
  • Page 59 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

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