Page 1: User Guide
Aastra Model 6865i SIP IP Phone User Guide Release 3.3.1 SP3 41-001523-00 REV00 – 04.2014...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.
Page 3: Table Of Contents
................11 Phone Options via the Aastra Web UI .
Page 4 Content Restarting Your Phone ..................39 Phone Lock.
Page 5 Content Making Calls ....................97 Dialing a Number .
Page 6 Content Star Codes....................154 Other Features .
Page 7: Welcome
About This Guide This guide explains how to use your new 6865i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.
Page 8: Requirements
Use a PoE power injector or a PoE switch. Installation and Setup If your System Administrator has not already setup your 6865i phone, please refer to the Aastra 6865i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.
Page 9: Ip Phone Keys
IP Phone Keys Key Panel The following sections describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 10: Key Description
Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6865i IP phone supports two line keys, each with LED indicator lights.
Page 11 IP Phone Keys Description Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone. Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g.
Page 12: Keypad Keys
IP Phone Keys Keypad Keys The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6865i phone keypad includes the following:...
Page 13: Getting Started
Getting Started The 6865i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6865i automatically begins the start up sequence as soon as it is connected.
Page 14 Skip Select The 6865i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates.
Page 15: Idle Screens
You can use the left and right arrow keys to scroll through the idle screens for both line appear- ances on the 6865i. The second display line shows the following temporary messages if the event occurs: •...
Page 16: Incomplete Configuration
If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 6865i Installation Guide or check with your Sys- tem Administrator for assistance. 41-001523-00 REV00 – 04.2014...
Page 17: Methods For Customizing Your Phone
Using the Options key on the IP phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus- tomize the following phone settings.
Page 18 Methods for Customizing Your Phone Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options List Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied: Option Number Option...
Page 19: Phone Options Via The Aastra Web Ui
Phone Options via the Aastra Web UI In addition to the IP phone UI options, you can customize additional options on the IP phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 20 Expansion Module - Allows you to configure an additional 16 softkeys with a M680i Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Not all functions in the table above apply to the expansion modules.
Page 21: Phone Status
Phone Status You can view the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
Page 22 If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 23: Phone Status Via The Aastra Web Ui
Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
Page 24 Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Page 25: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 26 Congestion tones • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Global configuration only Press on the phone to enter the Options List.
Page 27 4Set. Press the The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
Page 28: Display
Click Save Settings. Display The 6865i IP phone allows you to configure display settings pertaining to the LCD contrast level and backlight. Contrast Level The Contrast Level option on the IP phone allows you to set the amount of contrast on the LCD display. You can set the contrast level using the IP phone UI only.
Page 29: Live Dialpad
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6865i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed.
Page 30: Set Audio
IP phone UI only. Audio Mode The 6865i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 31 Customizing Your Phone Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone. Setting Headset Mic Volume IP Phone UI Press on the phone to enter the Options List. Select Preferences. Select Set Audio.
Page 32: Time And Date
Daylight savings time • Time servers Note: Only the time and date formats and time servers can be set using the Aastra Web UI Configuring Time and Time Format IP Phone UI Press on the phone to enter the Options List.
Page 33 Customizing Your Phone Configuring Date and Date Format IP Phone UI Press on the phone to enter the Options List. Select Preferences. Select Time and Date. Select Set Date. Using the keys on the keypad, enter a date to set on the IP phone. key or select 2 Done to save the date setting.
Page 34 Enter an IP address or domain name for the time server. Note: Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. key or select 4Set to save the time server setting.
Page 35 Customizing Your Phone Aastra Web UI Click on Basic Settings > Preferences > Time and Date Setting In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) •...
Page 36 Language The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, config- uration parameters, etc.) display in that language.
Page 37 IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them.
Page 38 You can configure the Input Language feature using the Aastra Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6865i. Keypad Input Alphabet Tables...
Page 39 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
Page 40 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
Page 41 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP phone UI allow you to enter text and characters in the language you selected...
Page 42 Latin 2 Character Set The 6865i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 43: User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Aastra Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 44: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.
Page 45: Restarting Your Phone
“Phone Lock Key” page In the Aastra Web UI, the Operation > Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password.
Page 46 Options List (or press a configured Lock programmable key). key or select 4Enter. At the prompt Password:, enter your user password and press the The phone unlocks. Aastra Web UI Click on Operation > Phone Lock. Locking the Phone In the Lock the Phone? field, click Lock.
Page 47: Emergency Dial Plan
You can set the emergency dial plan using the Aastra Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area.
Page 48: Line Keys And Programmable Keys
Multiple Line and Call Appearance Keys The 6865i has 2 hard line/call appearance keys each with a corresponding status light. These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents.
Page 49: Programmable Keys
“Model M680i Expansion Module” page 155. You can only use the Aastra Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function: Key Function...
Page 50 Line Keys and Programmable Keys Key Function Description Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP) streams from a pre-configured multicast address without involving SIP signalling. Save Indicates the key is configured as a dedicated Save key.
Page 51: Line Key
Line Key You can set a programmable key to act as a line/call appearance key on the 6865i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Multiple Line and Call...
Page 52: Creating A Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6865i to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.
Page 53 Line Keys and Programmable Keys Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys) Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP phone, you must select a key that has no preassigned function (key must be set to None).
Page 54 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List.
Page 55 Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key in the Aastra Web UI Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 56 Line Keys and Programmable Keys Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI Aastra Web UI Click on Operation > Keypad Speed Dial. Select from Key 1 through Key 9. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 57: Editing Speed Dial Keys
You can cancel out of the speed dial editing process at any time without saving, by pressing the key. • On the 6865i, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4Save. Use the key to delete the digits.
Page 58 Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Aastra Web UI Click on Operation > Programmable Keys. Select the key configured for speed dial. In the Value field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 59 Line Keys and Programmable Keys Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI Aastra Web UI Click on Operation > Keypad Speed Dial. Select from Key 1 through Key 9. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 60: Do Not Disturb (Dnd) Key
For more information about DND and DND modes, see “DND Configuration” page 119. Configuring a DND Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 61: Busy Lamp Field (Blf) Key
Note: You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Admin- istrator for more information. Configuring a BLF Key Using the Aastra Web UI Aastra Web UI Click on Operation > Programmable Keys.
Page 62: Blf/List Key
List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Oth- erwise, no values display on the 6865i screen and the feature is disabled. Aastra Web UI Click on Operation >...
Page 63 Line Keys and Programmable Keys In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: • global • 1 through 9 Note: The Label and Value field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead.
Page 64: Automatic Call Distribution (Acd) Key (For Sylantro Call Managers)
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) The 6865i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
Page 65 Line Keys and Programmable Keys In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Click Save Settings. Using the ACD Key Use the following procedure to log into a phone queue from your IP phone: IP Phone UI Check with your Administrator to verify the queue linked to your ACD key.
Page 66: Xml Key
XML Key The 6865i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.
Page 67 Line Keys and Programmable Keys Configuring an XML Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select XML to apply to the key.
Page 68 IP Phone UI Press the key configured for XML on the 6865i phone. Use the 5 and 2 to scroll through the XML applications. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the key.
Page 69: Flash Key
Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6865i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 70: Sprecode Key
*82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 71: Park/Pickup Keys
Park/Pickup Keys The 6865i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Page 72 Line Keys and Programmable Keys In the Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. Click Save Settings. Click on Reset, then click Restart to restart the IP phone and apply the changes. Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call.
Page 73: Last Call Return Key
Last Call Return Key Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 74: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward function on a programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 75: Blf/Xfer
Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 76 Line Keys and Programmable Keys Configuring a BLF/Xfer Key Using the Aastra Web UI Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select BLF/Xfer.
Page 77: Speeddial/Xfer
Line Keys and Programmable Keys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed dial and Transfer key's functionality together allowing the user to transfer calls or use speed dial with one key.
Page 78 Line Keys and Programmable Keys Configuring a Speeddial/Xfer Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Speeddial/Xfer.
Page 79: Speeddial/Conf
Speeddial/Conf The 6865i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.
Page 80 Line Keys and Programmable Keys Configuring a Speeddial/Conf Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Speeddial/Conf.
Page 81: Directory Key
You can use the Directory key to access the Directory which contains a customized list of names with phone numbers and labels. By default, the Directory key is programmed on Key 7. However, using the Aastra Web UI, you can assign the Directory function to any programmable key.
Page 82 Line Keys and Programmable Keys Configuring a Directory Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Directory.
Page 83: Callers List Key
Line Keys and Programmable Keys Callers List Key By default, the 6865i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List function to any programmable key. Callers List Key The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called...
Page 84 Line Keys and Programmable Keys Configuring a Callers List Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Callers List.
Page 85: Redial Key
Line Keys and Programmable Keys Redial Key By default, the 6865i has a dedicated Redial List key. However, using the Aastra Web UI, you can assign the Redial List function to any programmable key. Redial List Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.
Page 86 Line Keys and Programmable Keys Configuring a Redial Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Redial.
Page 87: Conference Key
Line Keys and Programmable Keys Conference Key By default, the 6865i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference function to any programmable key. Conference Key Note: For more information with regards to creating conference calls, see “Conferencing Calls”...
Page 88 Line Keys and Programmable Keys Configuring a Conference Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Conference.
Page 89: Transfer Key
Line Keys and Programmable Keys Transfer Key By default, the 6865i has a dedicated Transfer key. However, using the Aastra Web UI, you can assign the Transfer function to any programmable key. Transfer Key Note: For more information about transferring calls, see “Transferring Calls”...
Page 90 Line Keys and Programmable Keys Configuring a Transfer Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Transfer.
Page 91: Intercom Key
Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, Icom. Configuring an Intercom Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 92 Line Keys and Programmable Keys Using the Icom Key IP Phone UI Press the Icom key. Enter the extension number of the person you want to intercom. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker.
Page 93: Services Key
Line Keys and Programmable Keys Services Key The 6865i allows you to configure a Services key that, when pressed displays the Services Menu. The Services key can also access any XML applications setup by your System Administrator. By default, the Services key is programmed on Key 8. However, using the Aastra Web UI, you can assign the Services func- tion to any programmable key.
Page 94 Line Keys and Programmable Keys Configuring a Services Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Services.
Page 95: Phone Lock Key
Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature, see “Locking/Unlocking a Phone”...
Page 96: Paging Key
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging” page 152. Configuring a Paging Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8.
Page 97 Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. Notes: • The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.
Page 98: Save Key
The Save key allows you to save items to the 6865i IP phone’s Directory. By default, the Save key is programmed on Key 5. However, using the Aastra Web UI, you can assign the Save function to any programmable key.
Page 99 Line Keys and Programmable Keys Configuring a Save Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Save.
Page 100: Delete Key
The Delete key allows you to delete items in Directory, Callers List and Redial List. By default, the Delete key is programmed on Key 6. However, using the Aastra Web UI, you can assign the Delete func- tion to any programmable key.
Page 101 Line Keys and Programmable Keys Configuring a Delete Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>. Programmable Keys Select from Key 1 through Key 8. In the Type field, select Delete.
Page 102: None Key
Line Keys and Programmable Keys None Key Use the following procedure to delete a key’s functionality on the 6865i IP phone Setting a None Key Aastra Web UI Click on Operation > Programmable Keys. Click on Operation > Expansion Module <N>.
Page 103: Making Calls
Making Calls This section describes ways to make calls on your 6865i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance key.
Page 104: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 6865i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equip- ment retailer or distributor to purchase a compatible headset.
Page 105: Redial
You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6865i, you access the Redial List by the key. Redial List Key...
Page 106: Mute
Making Calls Deleting An Item from the Redial List IP Phone UI Press the key. Press to find the item you want to delete. Press the configured Delete Key. DELETE again to erase this item Delete All Press the Delete Key again at the prompt to erase the item. Item is erased Delete All Items from the Redial List IP Phone UI...
Page 107: Receiving Calls
Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Martha Gold 555-1234 Answering an Incoming Call IP Phone UI For handsfree operation, press or the line/call appearance key for the incoming call.
Page 108: Handling Calls
Handling Calls When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer calls or create conference calls. Placing a Call on Hold You can place an active call on hold by pressing the key.
Page 109: Transferring Calls
Direct Transfer The 6865i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.
Page 110 Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6865i phone: L1 Call Transferred...
Page 111: Conferencing Calls
Centralized conferencing (for Sylantro and BroadSoft call managers - Administrator must enable this method). Local Conferencing The 6865i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6865i.
Page 112 The two parties will connect with you to form a conference call. Centralized Conferencing (for Sylantro and BroadSoft Call Managers) The 6865i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing.
Page 113 Handling Calls Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indi- cated in the previous section, “Using Local Conferencing. ” Joining two active calls in a conference also works as indicated in the previous section, “Creating a Conference Call by Joining Two Existing Calls.
Page 114: Ending Calls
Ending a Conference and Transferring Remaining Parties The 6865i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conferencepress the Leave key on the phone.
Page 115: Managing Calls
Managing Calls The 6865i has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone.
Page 116 Managing Calls Accessing Your Directory IP Phone UI Press the programmed Directory key. The Directory displays the number of entries in your list. If the Directory is empty, Directory Empty Use Save to add is displayed. Directory Empty Use Save to add You can access entries by pressing to scroll through the list.
Page 117 Managing Calls Adding a New Entry to the Directory IP Phone UI Press the programmed Directory key. Press the programmed Save key. The Enter Number prompt displays. Enter a phone number using the numbers on the keypad and press 4Save. To backspace and erase a mistake, press 3. The Press 1st letter to enter name prompt displays.
Page 118 Managing Calls Deleting an Entry in the Directory IP Phone UI Press the programmed Directory key. Press to find the entry you want to delete. Press the programmed Delete key. The DELETE again to erase this item prompt displays. DELETE again to erase this item Press the programmed Delete key again at the prompt to erase the entry.
Page 119 Directory. If no name is displayed, you can enter the name using the keypad. Downloading the Directory to Your PC You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 120 Managing Calls Downloading the Directory Aastra Web UI Click on Operation > Directory. In the Directory field, click on Save As. A download window displays. Click OK. Enter the location on your computer where you want to download the Directory and click Save.
Page 121: Callers List
Callers List The Callers List is a stored log of your incoming calls. The 6865i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 122 Managing Calls Editing Entries in the Callers List Important! The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a keypad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.
Page 123 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 124 Managing Calls Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI Click on Operation > Directory. In the Callers List field, click on Save As.
Page 125: Dnd And Call Forward
On the 6865i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone...
Page 126 If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Aastra Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1. Click Save Settings.
Page 127 Managing Calls Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as appli- cable.
Page 128 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Aastra Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 129 Managing Calls DND in Custom Mode IP Phone UI Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. Use the navigation keys to scroll through the accounts.
Page 130 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6865i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings >...
Page 131 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 132 If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1).
Page 133 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured CFWD key, or by selecting Options > Call Forward from the IP phone UI.
Page 134 Managing Calls CFWD in Account Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the programmed Call Forward key.
Page 135 Managing Calls Press the Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 136 Managing Calls For the CFWD No Answer state, In the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number Done Change CFWD No.
Page 137 Managing Calls CFWD in Phone Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD All Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message.
Page 138 Managing Calls Press the Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 139 Managing Calls For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number Done Change CFWD No.
Page 140 Managing Calls CFWD in Custom Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the Call Forward key.
Page 141 Managing Calls Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 142 Managing Calls For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number Done Change CFWD No.
Page 143: Additional Features
Additional Features This section describes additional features you can use on the 6865i phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.
Page 144: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Click on Basic Settings >...
Page 145: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Click on Basic Settings >...
Page 146: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 147: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 148: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 6865i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 149: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI.
Page 150: Call Hold Reminder (On Single Hold)
Call Hold Reminder (on single hold) On the 6865i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 151: Call Waiting Tone Period
Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring Call Waiting Tone Period Aastra Web UI Click on Basic Settings >...
Page 152: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 6865i has a feature called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Page 153 Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI Aastra Web UI Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 154: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6865i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI.
Page 155: Message Waiting Indicator
MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Click on Basic Settings >...
Page 156: Incoming Intercom Call Features
If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call. You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. • Auto Answer •...
Page 157 Additional Features Configuring Incoming Intercom Settings Aastra Web UI Click on Basic Settings > Preferences > Incoming Intercom Settings. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.
Page 158: Group Rtp Paging
SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
Page 159 Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Page 160: Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6865i phone the same way you would on a regular telephone.
Page 161: Model M680I Expansion Module
Model M680i Expansion Module The 6865i IP phone offers an optional M680i Expansion Module that attaches to the right side of the phone to provide additional programmable keys. The M680i provides 16 keys on the dialpad. Each key provides an LED for indicating call status. The M680i provides a paper label for convenient key labelling.
Page 162: Using The Expansion Modules
Mary (Speeddial) function Note: For more information about installing the M680i Expansion Modules on your phone, see the Aastra M680i Expansion Module Quick Start Guide and Aastra M680i Expansion Module Installation Guide. Press-and-Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone.
Page 163: Troubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Aastra 6865i Installation Guide provided with your phone. Why doesn’t my phone ring? Check the ring volume on your phone.
Page 164: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.
Page 165: Limited Warranty (Australia Only)
Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 166: Warranty Repair Services
Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 167: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires...
Page 168 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 169 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
Page 170 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001523-00 REV00 – 04.2014...
Page 171: Index
................3 documentation ......................1 no service message ..................10 requirements ......................2 empty key ....................93 expansion module, M680i ..................155 Aastra Web UI Operaton parameters ..................14 phone status ..................... 14 Flash key ........................63 about this guide ......................1 account configuration ..................119 ACD key ........................
Page 172 ..................157 display blank ....................157 finding IP address ..................157 options handset not working ................... 157 Aastra Web UI ....................13 locking/unlocking phone ................157 IP Phone UI ......................11 no dial tone ..................... 157 simplified menu ....................12 no light for VM message ................
Page 173 Index XML beep support ....................140 XML key ........................60 XML application title ....................60 XML application URI ....................60 Index-3 41-001523-00 REV00 – 04.2014...
Page 174 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

Aastra 6865i User Manual

Software License Agreement

Welcome

IP Phone Keys

Getting Started

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys and Programmable Keys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Model M680I Expansion Module

Troubleshooting Solutions

Limited Warranty

Limited Warranty (Australia Only)

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 6865i

Summary of Contents for Aastra 6865i

Table of Contents