FREQUENTLY ASKED QUESTIONS
What if I don't subscribe to cable TV?
If cable TV is available in your area, data service may be made available with or
without cable TV service. Contact your local cable company for complete
information on cable services, including high-speed internet access.
How do I get the system installed?
Professional installation from your cable provider is strongly recommended. They
will ensure proper cable connection to the modem and your computer. However,
your retailer may have offered a self installation kit, including the necessary
software to communicate with your cable ISP.
Once my DCM is connected, how do I get access to the internet?
Your local cable company provides your internet service* , offering a wide range of
services including email, chat, and news and information services, and a connection
to the World Wide Web.
Can I watch TV and surf the internet at the same time?
Absolutely! And your phone line won't be tied up while you're online.
Can I run more than one computer on the modem?
Yes – a single Cable Modem can support up to 32 computers using Ethernet
What do you mean by "broadband"?
Simply put, it means you'll be getting information through a "bigger pipe," with
more bandwidth, than a standard phone line can offer. A wider, "broader" band
means more information, more quickly.
What is DOCSIS and what does it mean?
"Data Over Cable Service Interface Specifications" is the industry standard that
virtually all cable companies are adopting as they upgrade their systems. Should you
ever decide to move, the Cable Modem will work with virtually all upgraded cable
systems in North America because it is DOCSIS-compliant.
What is EuroDOCSIS and what does it mean?
EuroDOCSIS is the industry standard that modifies the DOCSIS standard to
accomodate European cable systems and more generally 8MHz channel spacing
* Monthly subscription fee applies.
** Additional equipment required. Contact your cable
company and ISP for any restrictions or additional fees.