Contact Your Local Cable Company
You will need to contact your cable company to establish an internet account before you
can use your modem. You should have the following information (which you will find on
the sticker on the modem) ready:
The serial number
The model number of the modem
The Media Access Control (MAC) address
Please verify the following with the cable
The cable service to your home supports DOCSIS-compliant (EuroDOCSIS-compliant
for model DCM28x and DCM29x) two-way modem access.
Your internet account has been set up.
You have a cable outlet near your PC and it is ready for cable modem service.
NOTE: It is important to supply power to the modem at all times. Keeping
your modem plugged in will keep it connected to the Internet. This means
that it will always be ready when you are. To disconnect just your computer
from the Internet, use the ON/OFF button to put the modem in standby
Your cable company should always be consulted before
installing a new cable outlet. Do not attempt any rewiring
without contacting your cable company first.
before you begin
Record your information here:
Serial Number: _________________________
Model Number: _________________________
MAC Address: __________________________