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Frequently Asked Questions
Frequently Asked Questions
Q.
What if I don't subscribe to cable TV?
A.
If cable TV is available in your area, data service may be made available with or without cable TV
service. Contact your local cable company for complete information on cable services, including high-
speed internet access.
Q.
How do I get the system installed?
A.
Professional installation from your cable provider is strongly recommended. They will ensure proper
cable connection to the modem and your computer. However, your retailer may have offered a self
installation kit, including the necessary software to communicate with your cable ISP.
Q.
Once my cable modem is connected, how do I get access to the Internet?
A.
Your local cable company provides your internet service*, offering a wide range of services including
email, chat, and news and information services, and a connection to the World Wide Web.
Q.
Can I watch TV and surf the Internet at the same time?
A.
Absolutely! And your phone line won't be tied up while you're online.
Q.
Can I run more than one computer on the modem?
A.
Yes – a single cable modem can support up to 32 computers using Ethernet connectivity.**
Q.
What do you mean by "Broadband?"
A.
Simply put, it means you'll be getting information through a "bigger pipe," with more bandwidth, than a
standard phone line can offer. A wider, "broader" band means more information, more quickly.
Q.
What is DOCSIS and what does it mean?
A.
"Data Over Cable Service Interface Specifications" is the industry standard that most cable companies
are adopting as they upgrade their systems. Should you ever decide to move, the cable modem will
work with all upgraded cable systems that are DOCSIS-compliant.
* Monthly subscription fee applies.
** Additional equipment required. Contact your cable company and ISP for any restrictions or additional fees.
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