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RCA dcm235 User Manual page 29

Cable modem
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5)
If the cable modem was not installed correctly, uninstall the RCA or Thomson USB
Cable Modem in accordance with the instructions outlined in Solution 1A, Uninstall
USB Cable Modem, on page 23 and attempt a reinstallation following the USB
installation on page 6.
Windows 2000
1)
Click on the "Start" icon in the lower left-hand corner of your screen.
2)
Select "Settings," followed by "Control Panel." The "Control Panel" window
appears.
3)
Double-click on the "System" icon, select the "Hardware" tab, and choose "Device
Manager."
4)
Scroll down the list until you come to "Network Adapters." Double-click on
"Network Adapters."
The "RCA or Thomson USB Cable Modem" should exist. If "RCA or Thomson USB
Cable Modem" does not exist, the cable modem was NOT installed correctly.
5)
If the cable modem was not installed correctly, uninstall the RCA or Thomson USB
Cable Modem in accordance with the instructions outlined in Solution 1A, Uninstall
the USB Cable Modem, on page 24 and attempt a reinstallation following the USB
installation on page 6.
2B. test for the possibility that the Dynamic Host Control
Protocol (DHCP) lease from the cable Company is
correct if "RCA USB Cable Modem" exists.
Windows 98 SE
A test known as "Winipcfg" can be utilized to determine if this is your problem. Please
follow the instructions below to perform the "Winipcfg" test.
1)
Left click on the "Start" icon in the lower left-hand corner of your screen.
2)
Select "Run."
3)
The "Run" window appears. Type "winipcfg" in the text box, and click the "Ok"
button.
4)
The "IP Configuration" window appears. Use the drop down box to select the "RCA
or Thomson Digital Cable Modem."
5)
A list of addresses should appear. Locate the IP address. If the first three digits of
the IP address are "169," your DHCP lease failed. Please contact your Internet
Service Provider (ISP) and ensure that they correctly provisioned your service for
your Digital Cable Modem with the correct serial number and MAC address.
6)
Once the IP configuration error has been corrected, you must unplug the USB cable
and plug it back in.
Windows 2000
A test known as "ipconfig / all " can be utilized to determine if this is your problem.
Please follow the proceeding instructions to perform the "ipconfig" test.
USB Troubleshooting
27

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