Frequently Asked Questions - RCA DCM215 User Manual

FREQUENTLY ASKED QUESTIONS

Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or
without cable TV service. Contact your local cable company for complete
information on cable services, including high-speed internet access.
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended.
They will ensure proper cable connection to the modem and your computer.
However, your retailer may have offered a self installation kit, including the
necessary software to communicate with your cable ISP .
Q. How does the RCA DCM connect to my computer?
A. If you have a computer that meets the minimum system requirements shown in
this book, you're all set! The RCA modem connects to your computer's 10BaseT
or 100BaseT Ethernet port. If your computer is not equipped with an Ethernet
interface, an Ethernet card is available from your local retailer or your cable
provider. Alternatively, a USB-to-Ethernet adapter will allow you to connect
this modem to your computer's USB port.
Q. Once my DCM is connected, how do I get access to the internet?
A. Your local cable company provides your Internet Service* , offering a wide
range of services including email, chat, and news and information services and
a connection to the world wide web.
Q. Can I watch TV and surf the internet at the same time?
A. Absolutely! And your phone line won't be tied up while you're online.
Q. Can I run more than one computer on the modem?
A. Yes – a single RCA DCM can support up to 32 computers.**
Q. What do you mean by "broadband"?
A. Simply put, it means you'll be getting information through a "bigger pipe,"
with more bandwidth, than a standard phone line can offer. A wider,
"broader" band means more information, more quickly.
Q. What is DOCSIS and what does it mean?
A. "Data Over Cable Service Interface Specifications" is the industry standard that
virtually all cable companies are adopting as they upgrade their systems.
Should you ever decide to move, the RCA DCM will work with virtually all
upgraded cable systems in North America because it is DOCSIS-compliant.
* Monthly subscription fee applies.
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** Additional equipment required. Contact your cable
company and ISP for any restrictions or additional fees.