Battery And Charger Troubleshooting; Receiver And Transmitter Communication Troubleshooting; System Recovery Check - Dexcom G4 Platinum User Manual

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13.8 BATTERY AND CHARGER
TROUBLESHOOTING
Only use the Dexcom cable and battery charger to charge
your receiver.
A full charge can take up to 5 hours and will last about 3 days,
depending on how often you turn on your receiver, use the alerts, and
enter events.
If your receiver does not show the battery charging symbol when
plugged into the charger, make sure that both ends of the USB cable are
fully inserted into the receiver port and wall charger or computer.
If your battery drains and is not charged for a few weeks it may not turn
on. If your receiver does not turn on, first try to charge it (see Chapter 4,
Section 4.1, Charging Your Receiver Battery). If your receiver still does
not turn on you may need to reset the receiver:
1. Connect the receiver to the charger before resetting.
2. Insert the end of a paperclip into the small circular hole on the back
of the receiver and push down. The receiver will vibrate and show the
thinking screen.
3. Charge your receiver.
4. You may need to reset the time and date (see Chapter 4, Section
4.1, Charging Your Receiver Battery and Chapter 5, Section 5.2, The
Settings Menu).
13.9 RECEIVER AND TRANSMITTER
COMMUNICATION TROUBLESHOOTING

13.9.1 SYSTEM RECOVERY CHECK

148 | Dexcom G4 PLATINUM (Pediatric) Continuous Glucose Monitoring System