Sensor Shut-Off Troubleshooting; Early Sensor Shut-Off - Sensor Failure - Dexcom G4 Platinum User Manual

manufacturer's instructions to get accurate blood glucose values
for calibration.
• Make sure you have not taken any medications containing
acetaminophen (such as Tylenol) to ensure you are getting accurate
blood glucose values for calibration.

13.6 SENSOR SHUT-OFF TROUBLESHOOTING

In some cases your sensor session may stop or need to be stopped
before the end of a full 7-day period. You must remove your sensor.
13.6.1 EARLY SENSOR SHUT-OFF – SENSOR
FAILURE
The receiver may detect issues with your sensor
where it cannot determine your sensor glucose
reading. The sensor session ends and the
receiver shows the "Sensor Failed" screen. If
you see this screen, it means your CGM session
has ended. Press the
this screen.
Remove your sensor and insert a new sensor.
To help improve future sensor performance:
• Make sure your sensor is not expired.
• Make sure your transmitter is snapped in.
• Make sure your sensor pod is not dislodged or peeling up.
• Make sure nothing is rubbing the sensor pod (i.e., clothing, seat
belts, etc.).
• Make sure you have selected a good insertion site (see Chapter 6,
Section 6.3, Choosing an Insertion Site).
• Make sure your insertion site is clean and dry prior to
sensor insertion.
SELECT button to clear
Dexcom G4 PLATINUM (Pediatric) System User's Guide
Sensor Failed screen
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