Troubleshooting - Eaton XV400 10.4" Operating Instructions Manual

7.4

Troubleshooting

Fault and possible cause
Device does not start (boot).
Power supply interface does not have any
power.
While the device is starting (booting), the following
message appears:
«No Card in CF slot 0 detected !!!»
The CF slot 0 does not contain a CF card.
CF card in CF slot 0 could not be read
(faulty).
«Search Subdirectory ... not found»
The CF card in CF slot 0 does not have an
OS (operating system).
«<50> Touch is dirty or defect»
(only appears if GALILEO is installed)
Resistive touch is not correctly calibrated.
Infra-red frame of the infra-red touch is
contaminated.
The threaded pins for mounting the device
have been tightened too much.
Device is faulty.
Display remains or becomes dark.
Backlight is switched off.
Backlight is faulty.
Touch does not react or does not react correctly to
touch operation.
Resistive touch is not correctly calibrated.
Infra-red frame of the infra-red touch is contam-
inated.
MICRO PANEL XV400 10.4"/12.1"/15" 12/2010 MN04802010Z-EN www.eaton.com
7 Maintenance and service
7.4 Troubleshooting
Corrective action
Check the power supply cable.
Insert the CF card with the operating system in
the CF slot 0.
Replace CF card.
If the CF card does not contain an operating

system, load one onto a CF card.
Insert the CF card with the operating system

in the CF slot 0.
Start (boot) the device.

Calibrate touch

(→ Document «MN05010007Z-EN System
Description Windows CE»).
Clean the infra-red frame
(→ Chapter 7.2.3,  61).
Loosen the threaded pins (observe max.
torque, → Chapter 5.4,  38).
Send in your device for repair.
Check the function in the visualization software.
Send in your device for repair.
Start (boot) the device.

Calibrate touch

(→ Document «MN05010007Z-EN System
Description Windows CE»).
Clean the infra-red frame
(→ Chapter 7.2.3,  61).
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