Kantronics KPC–3 Plus User Manual page 13

Returns to the factory for refund or exchange are strictly regulated. Any return for refund or
exchange, must be approved by the service department.
Charges
Consult the limited warranty policy in this manual for the service provisions offered by
Kantronics at no charge. This warranty is considered to be in force only when the customer
has submitted his completed warranty registration within 10 days of purchase, and when the
stipulations of the warranty have been met.
Violations of warranty clauses will automatically void the warranty and service or repairs will be
charged to the owner.
Service outside the warranty will be charged at the cost of parts, labor, and return shipping.
Units returned for service without a Return Authorization number will be subject to a minimum
charge of ½ h labor plus shipping and handling.
If payment has not been previously arranged, repaired (or un-repairable) units may be returned
via C.O.D.
These C.O.D. charges can be avoided by including your VISA or MasterCard number with your
unit to be repaired. Shipping and repair may then be charged.
International Returns
This section applies to international returns only, not to domestic returns.
In case of unit problems, first contact the dealer from whom you purchased the product. If you
must return a Kantronics product to us, please observe the steps outlined below. It will save you,
the customer, and Kantronics unnecessary difficulties and expense.
All returns must be shipped to the factory.
All expenses of returning items to Kantronics must be paid by you, including any duty/entry
fees, whether the return is for warranty or non-warranty repair.
Usually, the best way to return items to us is by mail. However, if you wish to use one of the
courier services such as DHL, UPS Expedited, Federal Express, etc., be sure to use DOOR-
TO-DOOR service. If you use one of these services, a commercial invoice may be required.
Please check with your carrier before shipping.
Include in the description of the items on the paperwork (whether postal or courier) the words:
"U.S. GOODS RETURNED FOR REPAIR/REPLACEMENT."
An additional description of ―Amateur radio peripheral equipment‖, or ―Data
Step 1.
communications equipment‖, would be helpful. It would also be helpful (but not required) to
include the code number 9801.00.1035 which tells U.S. Customs agents that the package
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