Warranty Policy - GeoVision GV-Mini User Manual

Warranty Policy

Warranty Coverage
GeoVision, Inc. warrants GV-Mini DVR System V2, IR Remote Control, and GV-Keyboard
against defects in materials and workmanship for a period of TWO (2) years from the date of
purchase.
Other packaged accessories and software (including but not limited to System
Software) are excluded.
If a defect where due to causes attributable to GeoVision arises and a valid claim is received
by GeoVision within the Limited Warranty Period, at its option, GeoVision will (1) repair the
product at no charge, using new or refurbished replacement parts, or (2) exchange the
product with a product that is new or which has been manufactured from new or serviceable
used parts and is at least functionally equivalent to the original product.
GeoVision warrants replacement parts or repairs for thirty (30) days from the date of
GeoVision shipment or for the remainder of the Limited Warranty Period, whichever provides
longer coverage for you. When a product or part is exchanged, any replacement item
becomes your property and the replaced item becomes GeoVision's property.
Exclusions and Limitations
The Customer shall have no coverage or benefits under this Limited Warranty if any of the
following conditions are applicable:
1. The product has been subjected to abnormal use, failure to follow the instructions
prescribed in User's Manuals, improper storage, improper packaging, improper
maintenance, unauthorized modifications, unauthorized repair, misuse, neglect, abuse,
accident, alternation, improper hardware/software installations, or other acts due to
causes not attributable to GeoVision, including damage caused by shipping.
2. The product was not purchased from an authorized distributor or agent.
3. The product has been damaged from exposure to rain, flood, storm, moisture, dampness,
weather conditions, an Act of God, force majeure, improper use of any electrical source, or
the connection to other products not recommended for interconnection by GeoVision.
4. Defects or damage caused due to virus attack.
5. The product serial number on the system case has been removed, defaced or altered.
6. The system case has been opened.
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