Smart AY Tango Service Manual page 76

Q. One of my consoles USB ports does not work.
A. Try you device in another USB port to ensure the problem is not with your
device or the drivers for this device. If it is just one port which has failed it is
likely a loose connection inside the console. Refer section 13 for details.
Q. I have found a cable in my console that is not connected but I don't know
where to re-connect it.
A. Check the system connection diagrams in section 25 to determine where the
cable connects.
Q. Some of my faders are not accurately aligning with the db marks on the
console surface.
A. Try re-calibrating your faders (see section 23).
Q. One of the touch sensitive components on my console does not respond to my
touch or is stuck in a touched state.
A. Try to power cycle you console, leaving it off for 10-15 seconds. The touch
sensitive components have a calibration algorithm which starts at power up
and works continually to maintain the touch points at their optimum
sensitivity. Anything in contact with a touch sensor at power up or a severe
static "zap" can confuse this algorithm. A power cycle will clear this.
Q. One or a few of the controls on my console are not working.
A. If this control is touch sensitive, refer to the question above. Otherwise if it is
just one control, it is most likely that particular knob or switch that has failed.
If it is a few controls on the same PCB then it could be some interface
electronics on the PCB that has failed. Refer to the appropriate section of this
manual to check and replace the PCB that the control is located on.
Q. When I move one or more of the faders they fight me and snap back to their
previous position when I release them.
A. If the other controls on the console are working OK the fader/s is/are failing
to sense your touch. Try to power cycle you console, leaving it off for 10-15
seconds. The touch sensitive components have a calibration algorithm which
starts at power up and works continually to maintain the touch points at their
optimum sensitivity. Anything in contact with a touch sensor at power up or
a severe static "zap" can confuse this algorithm. A power cycle will clear this.
Otherwise, see section 16 to debug fader problems.
Q. When I move one or more of the faders the movement registers on the display
but the motorized function of the faders does not operate.
A. If the other controls on the console are working OK the fader/s is/are most
likely stuck in a touched state. Try to power cycle you console, leaving it off
for 10-15 seconds. The touch sensitive components have a calibration
th
14 Oct 2009
Tango Smart Console™ Service Manual
76