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Smart AY Tango Service Manual

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Tango
Smart Console™
Service Manual
WARNING:
This procedure is intended for technical staff only. Some of the
procedures contained in this manual may result in serious damage
if attempted by inexperienced personnel.
WARNING:
The chassis of the Tango console has some flexibility when the top
modules are removed. You must service the console on a flat work
surface and take precautions to ensure the chassis is not excessively
twisted or stressed while dis-assembled. Failure to take these
precautions could result in damage to some of the internal
components.
th
14
Oct 2009

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Summary of Contents for Smart AY Tango

  • Page 1 WARNING: The chassis of the Tango console has some flexibility when the top modules are removed. You must service the console on a flat work surface and take precautions to ensure the chassis is not excessively twisted or stressed while dis-assembled.

  • Page 2: Table Of Contents

    FADERS + HKPID PCB PANCPU / FIRMWARE FIXING CORRUPT FIRMWARE POWER SUPPLY MODULES NETWORK PROBLEMS HARD DISK WINDOWS CORRUPTION / RE-LOADING TANGO SOFTWARE CORRUPTION / RE-LOADING FADER CALIBRATION CHECKING CONSOLE START-UP SEQUENCE SYSTEM CONNECTION DIAGRAMS Tango Smart Console™ Service Manual Oct 2009...

  • Page 3: Connecting Keyboard + Mouse

    TANGO SOFTWARE SHUTDOWN While most debugging/configuring of the console can be performed while the Tango software is operating, it may be necessary to close the software to perform some operations. The following steps outline how to close the console software applications without shutting down the entire console (as would be the case if you used the SHUTDOWN command in Tango).
  • Page 4 KILLALL MINIMIZE DESELECT TO SHOW TASKBAR To re-start the Tango software, proceed as follows:- • Press the Alt+Tab key combination repeatedly until you select the “Console Monitor” application. This will open the Console Monitor window. • Check the 3 “Auto Start” checkboxes.

  • Page 5: Graphics Properties

    The graphics card in Tango is integrated into the motherboard within the console. This graphics card is configured to drive 2 displays within Tango, the main 22” LCD (driven directly via LVDS – like in a notebook PC) and an optional external DVI LCD (used for the passive extension bay).
  • Page 6 “OK” to confirm and it will revert to the original settings after 15 seconds so please wait. • Now click on the “Display Settings” tab and then “Notebook” and check the settings are as shown below, particularly the resolution and rotation. Tango Smart Console™ Service Manual Oct 2009...
  • Page 7 • On the keyboard, press the “Windows” key and then select “Control Panel” from the start menu. • From the control panel, select “Display”. • Select the “Settings” tab and click the “Advanced” button. Tango Smart Console™ Service Manual Oct 2009...

  • Page 8: Touchscreen Driver

    • On the keyboard, press the “Windows” key and then select “Control Panel” from the start menu. • From the control panel select “System” and then select the “Hardware” tab. Tango Smart Console™ Service Manual Oct 2009...
  • Page 9 • Insert your USB stick containing the driver files (unzipped) into the upper USB port on the rear of the console (beside the power switch). • Click on the “Start” menu and select “Run” to open the “Run” window. Tango Smart Console™ Service Manual Oct 2009...
  • Page 10 • Follow the prompts to install the touchscreen driver. • When prompted to select a device, select “USB”. SELECT USB • You will see a warning message display (more than once). Each time select “Continue Anyway”. Tango Smart Console™ Service Manual Oct 2009...
  • Page 11 When prompted for the file “hidusb.sys”, click “Browse” and set the path to C:\WINDOWS\system32\drivers and then click “OK”. • When prompted for the file “hid.dll”, click “Browse” and set the path to C:\WINDOWS\system32 and then click “Retry”. Tango Smart Console™ Service Manual Oct 2009...
  • Page 12 Information” which is similar to that shown below. If the list is simply displaying “??????” or “unsupported” for each category then you most likely have a hardware problem. You will need to go to the hardware section and check all the touchscreen connections. Tango Smart Console™ Service Manual Oct 2009...
  • Page 13 CHECK EACH INFORMATION ENTRY • Click on the “Settings” tab. Check that the settings are as shown below. The mouse mode is important to ensure the Tango software works correctly. CHECK DRAG IS SELECTED • If you wish to stop the console from beeping when you touch the screen, go to the “Sound”...

  • Page 14: Touch Screen Calibration

    Dust in this bezel area is a common cause of touchscreen failures . From time to time the touchscreen on Tango may need to be re-calibrated. In particular if you notice that it is hard to select items on the screen accurately, it is time to re-calibrate the touchscreen.
  • Page 15 Press the Calibrate button to begin the calibration process. CALIBRATE BUTTON • You will now be shown a grey screen with a pink target. Touch the target accurately and another will appear. Continue touching each target until the grey screen disappears. Tango Smart Console™ Service Manual Oct 2009...
  • Page 16 Properties window will show slightly different options. You will be presented with an extra drop-down list containing the items “Desktop”, “Monitor1” and “Monitor2”. Select “Monitor1” to calibrate the main Tango display and “Monitor2” to calibrate the Extension Bay display as shown below.

  • Page 17: Console Bios

    OPENING THE CONSOLE – UPPER MODULE WARNING: The chassis of the Tango console has some flexibility when the top modules are removed. You must service the console on a flat work surface and take precautions to ensure the chassis is not excessively twisted or stressed while disassembled.
  • Page 18 RHS of the console. Remove Ribbon Cable • Remove the 5 x M3 screws from under the top rear of the console. The location of these screws is shown below. Tango Smart Console™ Service Manual Oct 2009...
  • Page 19 2 modules meet. The best way is to slide the module upwards first and then lift the bottom edge once it is clear of the lower module. Tango Smart Console™ Service Manual Oct 2009...
  • Page 20 LVDS connector should be facing the LCD monitor (the polarity of this connection is difficult to see). • Carefully lift the upper module back into position. Tango Smart Console™ Service Manual Oct 2009...

  • Page 21: Opening The Console - Lower Module

    OPENING THE CONSOLE – LOWER MODULE WARNING: The chassis of the Tango console has some flexibility when the top modules are removed. You must service the console on a flat work surface and take precautions to ensure the chassis is not excessively twisted or stressed while disassembled.
  • Page 22 • Remove the 3 x M3 screws from each side of the lower module (see below). Remove Screws (x5) Tango Smart Console™ Service Manual Oct 2009...
  • Page 23 • Remove the ENET cable from the lower module. • Disconnect the Lower Module Power cable (inline 4 pin connector). Tango Smart Console™ Service Manual Oct 2009...
  • Page 24 Remove Ribbon Cable • Lift the upper module clear of the console, taking the ribbon cable with the module. Tango Smart Console™ Service Manual Oct 2009...

  • Page 25: Upper Module Dissassembly (Replace Lcd)

    Once the upper module has been removed from the console it can be disassembled as follows. • Using a 1.5mm Allen Key, remove all the knobs from the RHS of the screen by loosening the grub screws. Tango Smart Console™ Service Manual Oct 2009...
  • Page 26 Remove the 2 screws securing the USB socket and remove this socket. USB Socket Inverter Cables Inverter PCB • Remove the 6 x M3 screws securing the LCDENC PCB and remove this PCB. LCDENC PCB Tango Smart Console™ Service Manual Oct 2009...
  • Page 27 LCD. These brackets can now be carefully lifted away from the upper module. Note that these brackets may be a bit sticky due to double sided adhesive tape used on the LCD and need a small amount of force to remove them. Tango Smart Console™ Service Manual Oct 2009...
  • Page 28 M4 Nuts (x4) Bracket Lifted Clear • The LCD and touchscreen can now be lifted clear of the upper module. Take care not to damage the fine wires and sensors around the touchscreen. Tango Smart Console™ Service Manual Oct 2009...
  • Page 29 • Sit the LCD mounting brackets in place over the 6 x M4 studs and carefully move the LCD to align the 4 slots (4 each side) with the mounting holes in the LCD. Tango Smart Console™ Service Manual Oct 2009...
  • Page 30 • Fit the 6 x M4 nuts to secure the LCD support brackets on each side. Tighten these nuts firmly. LCD Mounting Brackets LCD Mounting Screws Fitted Loosely First (Both Sides) M4 Nuts (x4) Fitted Tightly Second Tango Smart Console™ Service Manual Oct 2009...

  • Page 31: Lower Module Dissassembly

    LCD without applying excessive pressure. Note: Some early model Tango consoles did not include this LCD support bracket. However, if your console was supplied with this bracket you MUST re-fit this bracket to prevent any damage to the LCD in transit.
  • Page 32 The steps above can now be simply reversed to assemble the module. When fitting the knobs, ensure they are not fitted too low on the shaft. These devices have a switch in them and the knob needs clearance to allow this switch to be depressed. Tango Smart Console™ Service Manual Oct 2009...

  • Page 33: Display (Lcd) Hardware

    Without the backlight the display will remain black, even after the console boots up. Check the backlight hardware as follows. • Locate the inverter PCB and check and re-seat the 4 backlight cables from the inverter to the LCD backlights. Tango Smart Console™ Service Manual Oct 2009...
  • Page 34 • Check and reseat the inverter power cable from the internal PC (JBKL) to the inverter. Inverter (JBKL) Connector • Measure the voltages at the inverter end of the inverter power cable and check the voltages as follows. Signal Voltage SLEEP BRIGHTNESS Tango Smart Console™ Service Manual Oct 2009...
  • Page 35 Windows driver problem. See section 3 for more details. If you do see the Tango display but the colours are wrong or it has vertical stripes over it you will need to try reseating the LVDS cable as described below.
  • Page 36 If you reseat the cable and still don’t see the CSPW image you should check the console BIOS as follows:- • Locate the VGA connector and connect an external monitor to the console. Tango Smart Console™ Service Manual Oct 2009...

  • Page 37: Touchscreen Hardware

    If it is not, the next step is to check the touch status LED inside the console. The LED is blue and can be seen by looking into the console through the cooling slots on the top rear of the upper module. The touch Tango Smart Console™ Service Manual Oct 2009...
  • Page 38 Check this cable for damage and re-seat the connector where this cable connects to the controller. Look closely at the connectors to check the polarity before trying to connect (it is polarised). Tango Smart Console™ Service Manual Oct 2009...
  • Page 39 (it may have moved during a drop or in transit). Carefully follow the steps in section 9 to re-fit the display with the correct amount of pressure on the glass. Tango Smart Console™ Service Manual Oct 2009...

  • Page 40: Usb Ports

    LCD section, adjacent to the power button. These ports are intended for the connection of a keyboard, mouse, USB memory stick or a Tango Extension Bay only. Other devices may not be supported. Problems with a USB device not connecting to the console could be driver or hardware related.
  • Page 41 You may also like to try connecting your mouse directly to the motherboard (the motherboard has a standard USB connector here) to ensure the motherboard and Windows drivers are indeed working correctly. Tango Smart Console™ Service Manual Oct 2009...

  • Page 42: Lower Fader Pcb (Hklow)

    If a single control or LED (or group of controls / LEDs) on this PCB is faulty it is likely to be a fault with this PCB and thus it will need to be replaced or repaired. Tango Smart Console™ Service Manual Oct 2009...
  • Page 43 Check the “talk1” LED on the top left corner of this PCB. If it starts flashing within 15 seconds of power on, the HKLOW PCB is operating correctly but has no network connection to the Tango software. Check the network setup (section 20) and make sure the Tango software is all running correctly.

  • Page 44: Upper Encoder Pcb (Lcdenc)

    PCB. The HKPID PCB is pictured below. Note that if the HKPID PCB is swapped for any reason the fader calibration procedure will need to be completed (see section 24). Tango Smart Console™ Service Manual Oct 2009...
  • Page 45 (choose one working and one not working channel). This will identify if the fault follows the fader (identifying a faulty fader) or the HKPID channel (identifying a faulty HKPID). Then replace the fader or HKPID PCB accordingly. Tango Smart Console™ Service Manual Oct 2009...

  • Page 46: Pancpu / Firmware

    If ALL user interface components appear dead, proceed as follows. • First check that the Tango software is running OK (make sure it has not crashed or frozen up by performing some actions on the touch screen only or with a mouse).
  • Page 47 If this does not happen, you need to replace the PANCPU PCB. If you do see the text as shown below you should go to the next chapter and try to reprogram (rescue) your firmware. Tango Smart Console™ Service Manual Oct 2009...

  • Page 48: Fixing Corrupt Firmware

    If the PANCPU appears to have power (power LED is on) but the “talk1” LED is not flashing (Tango software must be shutdown for this test – see section 2) then either the PANCPU is faulty or the firmware has been corrupted. Proceed as follows to track down this problem leaving the console software shutdown.
  • Page 49 • Run the UDPSER application on Tango from C:\TESTING\APPS\udpser\udpser.exe • Press the reset button on the PANCPU (see image above). • You should now see the “bootloader” displayed in the UDPSER window. The text should look as displayed below and end with a “PANCPU>”...

  • Page 50: Power Supply Modules

    PC operates. The momentary power switch on the rear of the console is connected to the motherboard. The motherboard uses this switch and the shutdown button in the Tango software to control the power state by switching the PWR-ON signal to the ATX DC-DC. An over-riding ON/OFF switch is located on the external AC-DC PSU.
  • Page 51 • Check the internal power cable from the rear connectors to CN1 of the ATX DC-DC. Reseat the connector on the ATX DC-DC. • Measure the voltage on the 2 large round pads behind CN1 on the ATX DC- DC. It should measure 12V. Tango Smart Console™ Service Manual Oct 2009...
  • Page 52 LCD, Touchscreen, Hub and the control surface PCBs (HKLOW, HKPID, etc). If any voltages are missing, the ATX DC-DC is faulty and will need replacement. Tango Smart Console™ Service Manual Oct 2009...

  • Page 53: Network Problems

    “Ethernet Adaptor Engine” you should see the network settings you setup within Tango. If you do not, you need to try this setup within Tango again. If you don’t see the “Ethernet Adaptor Engine” at all then you probably have a problem with the Windows driver for this network adaptor.
  • Page 54 Console Network Problems with the console network would be exhibited as a lack of communications between the Tango software and the console hardware. You can confirm there is a problem here by performing a “ping” as follows. Tango Smart Console™ Service Manual...
  • Page 55 If you see the message “Media Disconnected”, you do not have a connection from the internal PC to the internal hub or the hub has now power. You will need to open the console and proceed checking the hardware as follows. Tango Smart Console™ Service Manual Oct 2009...
  • Page 56 Disconnect and reconnect both ends just to be sure. Once the connection is fixed you will see the green LED illuminate on both the PANCPU (next to the network connector) and hub. • Try using a new cable to make this connection. Tango Smart Console™ Service Manual Oct 2009...
  • Page 57 • Either port can be reset by a right click and select “Disable”, followed by a right click and selecting “Enable” again. This is a good trick to try if all else fails. Tango Smart Console™ Service Manual Oct 2009...
  • Page 58 • Right click on the Console port and select “Properties. • Select “Internet Protocol (TCP/IP)” and click “Properties. • Enter the IP address and Subnet mask as shown below and click OK. The console IP address should now be correct. Tango Smart Console™ Service Manual Oct 2009...

  • Page 59: Hard Disk

    The HDD is connected to the motherboard via a 44pin IDE ribbon cable. This cable and it’s connection points are also shown in the image below. If you remove the HDD or this cable, take note of the orientation of the connectors. Tango Smart Console™ Service Manual Oct 2009...
  • Page 60 HDD. Check and re-seat the connectors and look for any visible damage to the cable. If this still does not work the HDD may be damaged, the cable could be damaged, the BIOS could have been changed by someone (THIS SHOULD NOT Tango Smart Console™ Service Manual Oct 2009...

  • Page 61: Windows Corruption / Re-Loading

    WINDOWS CORRUPTION / RE-LOADING This section covers problems with the Windows operating system itself. If your problem is associated with the Tango software applications themselves (Iggy, Arcadia (MonARC section) or Sassi (main window display engine) you should proceed to the next section of this manual.
  • Page 62 Windows Product Key specific to your console. Failure to do so could put your console in breach of Microsoft copyright laws and render your console un-useable at some point in the future. Tango Smart Console™ Service Manual Oct 2009...

  • Page 63: Tango Software Corruption / Re-Loading

    TANGO SOFTWARE CORRUPTION / RE-LOADING The Tango console runs a number of custom software applications developed by Smart AV. You can identify these applications by un-hiding the taskbar or using Alt+Tab to display them as shown below. The applications should include:- •...
  • Page 64 1 and 2 of this manual. The next step is to copy a fresh set of software files onto your Tango. If you are using 2.3.4 software (or later) you can do so using Console Monitor as follows:- •...
  • Page 65 • Obtain a copy of the console software version that you are currently using. This will be a file of the format: • Consolesoft 2.3.4.503 2009.05.14 Tango .zip • A copy of this file is saved on the Tango console at the following location: • C:\Program Files\SmartAV\Archive Tango Smart Console™ Service Manual...

  • Page 66: Fader Calibration

    • Unzip this file and copy the entire contents of the file to the following directory on your Tango console. Overwrite the existing files at this location. C:\Program Files\SmartAV\Smart Console Now attempt to restart the software applications by re-checking the boxes in the Console Monitor application.
  • Page 67 + key to move the faders down. The keys are assigned to faders as follows:- Fader 1 Fader 2 Fader 3 2 Fader 8 For an extension bay the assignment is:- = Fader 1 - Fader 2 Tango Smart Console™ Service Manual Oct 2009...
  • Page 68 • Once the data is all saved, press “q” then <enter> to exit the calibrate application. • Type “reboot” then <enter> to restart the console firmware. • Close the cmd window by clicking on the “x” in the top RH corner. Tango Smart Console™ Service Manual Oct 2009...

  • Page 69: Checking Console Start-Up Sequence

    The various times given are measured from the pushing of the power switch. They are approximate and the potential causes listed do not cover all possible problems, just the most common ones. Tango Smart Console™ Service Manual Oct 2009...
  • Page 70 FADERS JUMP + TALK1 OR FIRMWARE/PANCPU FAULT LED FLASHES REFER SECTIONS 14 OR 17 (15 secs) HDD NOT DETECTED OR WIN WIN BOOT SCREEN IMAGE CORRUPTED (TANGO LOGO) REFER SECTIONS 21 OR 22 (16 secs) Tango Smart Console™ Service Manual Oct 2009...

  • Page 71: System Connection Diagrams

    These will be useful in re-connecting the various cables if they have become disconnected or you are disassembling or reassembling the console. These diagrams should be used in conjunction with the other sections of this manual. Tango Smart Console™ Service Manual Oct 2009...

  • Page 75: Faq

    A. Refer section 1 to connect a keyboard and mouse to the console and section 2 to close the Tango software applications. The Tango applications are set to always stay on top so you need to close them to see the Windows desktop or start menu.
  • Page 76 A. If the other controls on the console are working OK the fader/s is/are most likely stuck in a touched state. Try to power cycle you console, leaving it off for 10-15 seconds. The touch sensitive components have a calibration Tango Smart Console™ Service Manual Oct 2009...
  • Page 77 , the main HKLOW PCB is most likely faulty. See section 14 to debug/replace this PCB. Q. None of the controls on Tango are working (knobs/faders/LEDs/Switches) but the “talk1” LED is flashing. A. Check that the console software applications are all running and have not crashed or frozen up.
  • Page 78 Under normal conditions you should not be able to hear the fan. If you hear fan noise the fan may have been damaged or something may be fouling the fan blades such as an internal cable or other component. Tango Smart Console™ Service Manual Oct 2009...

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