Common Problems - Recordex TechDisc Pro User Manual

User's Guide
Q: Can I delete images after I've loaded them to the hard drive?
A: Yes. Hard drive images are stored permanently until you delete them. Deleting images is pretty simple and ex-
plained in detail in Chapter 5: Image/Delete image.
Q: Can I add a hard drive later if I choose not to buy one up front?
A: No. The hard drive requires special installation and must be done prior to shipping from the factory.

Common Problems

1: The LCD Panel is blank and the cooling fans are not spinning.
Make sure that the duplicator is powered on. Also, check the power source to make sure that power is getting to the
duplicator. For example, plug a lamp into the outlet or surge protector to make sure the outlet is working properly. Also,
double check the power cord and make sure it is plugged firmly into the outlet and into the back of the duplicator.
2: Instead of making a copy the duplicator is reporting a "Target Overflow Error".
This usually happens when the master disc is larger than the copy discs. Some DVD and CD recorders will overburn a
disc, that is fill it up past the recommended capacity, and master that have been overburned will not copy properly.
As a general rule of thumb we recommend keeping Master CDs to 685MB or less and Master DVDs to 4.38 GB or less.
This will ensure that your master disc is never larger than your copy discs.
3: All of a sudden one or more drives will stop working and then start working again.
This usually is caused by poor quality media or caused by mixing good and bad media. Generally a drive will either
work or not work, it is very seldom that it will switch back and forth from working and not working.
The most common mistakes are:
a. Mixing CDs and DVDs.
b. Mixing already copied discs in with blank discs.
c. Loading discs into the drives upside down.
d. Using very inexpensive discs that are more prone to failures.
The best way to test for these problems is to start over with new media that you are certain has never been used.
4: The duplicator reports an error reading the master disc.
If the master disc was not finalized the duplicator will have a hard time reading it. Make sure to finalize all discs be-
fore using them as a master image. If you run into problems reading a disc, stop and try a disc that has worked in the past.
This will let you know if the problem is with the duplicator or the master disc. If the old master that used to work no longer
works then you know you have a problem with the duplicator. However, if the old master works but the new one doesn't
then you probably have a problem with the new master. Try recreating it and make sure it is finalized before trying to
make a copy. If you are still having problems you should try slowing down the read and burn speeds. See chapter
5:Setup/Read Speed & Setup/Burn Speed.
5: The duplicator reports "Source Drive Not Ready" and one of the disc drives is ejected.
This happens when the duplicator does not detect a master disc. Place the master disc in the drive that was ejected and
try again.
6: The duplicator reports "Target Drive Not Ready" and the disc drives are ejected.
This happens when the duplicator does not detect blank media in the target disc drives. Load the drives with blank me-
dia and try again.
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Version: 1.2
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