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2.3. Determining the System Schedule
Page 12
The system schedule that you define determines when your system is in day mode
and when it is in night mode. Day mode is active during your normal business
operating hours. When day mode is active, callers hear the day greeting, and
external callers who need assistance are transferred to the operator. When you
define a schedule interval, you identify only the day mode. Xen Alpha Voice Mail
automatically goes into night mode during the hours not included in the range you
have identified.
2.3.1. System Schedule
Intervals (A, B, C) are used to set your organisation's schedule.
To accommodate organisations with operating hours that vary from day to
day, Xen Alpha Voice Mail stores up to three system schedule intervals
(A, B, C).
A single schedule interval stores a single time span (for example, 8:00 A.M.
to 6:00 P.M.) and the days of the week that the time span is in effect (for
example, Monday through Friday).
Night mode is active during all hours outside your normal business hours,
defined by the system schedule you set. When night mode is active, callers
hear the night greeting, and external callers who need assistance are routed
to the Operator mailbox to leave a message.
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A third operating mode, holiday mode, overrides your normal system schedule.
When holiday mode is active, callers hear the holiday greeting and callers who
need assistance are routed to the Operator mailbox to leave a message. You turn
holiday mode on and off manually through the opening greeting question in the
system manager's conversation.
System Manager's Guide, Chapter 2 – Planning Your System
A6-506000-642-07 Release 2.0
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