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1.2. Deciding How to Use the Automated Attendant
Page 8
1.1.2. Fax Routing, Detection, And Notification
If the system detects a fax tone when it answers a call, it transfers the call
to your fax machine automatically. Callers can also dial the fax extension
during the opening greeting, and, once connected to the fax extension, send
a fax manually. This eliminates the need for a separate fax telephone
number and dedicated outside line. The system can even prompt fax callers
to add a brief voice mail message to describe their fax and tell the operator
who it is for. The operator can then send this message to the person's voice
mailbox as notification that a fax is waiting.
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Fax routing from Xen Alpha Voice Mail requires that the fax machine be
connected to a digital telephone jack (Electronic Station Port) on the switch via a
digital-to-analogue converter (SLT Adapter or APR-U10 Unit). Because the
separate FAX CO Branch jack on the switch is a FAX branch and not an extension,
Xen Alpha Voice Mail cannot route faxes to it.
1.1.3. Call Routing Keys Give Quick Access
The system's call routing keys let you create simple menus that lead callers
to frequently requested extensions or information. By entering a single digit,
callers go to a specified extension ("For Sales, press 1."), hear an audio
message ("For product information, press 2."), or go to another call routing
menu.
1.1.4. Operator Assistance Is Always Available
The voice messaging system does not completely replace an operator.
Callers who need personal assistance can reach the operator at any time
by dialling 0. Callers who do not respond during the opening greeting, such
as those not using a touch-tone telephone, are transferred automatically to
the operator.
Your technician needs to know if and how you want to use the automated
attendant with your operator to handle external calls. If you will use the automated
attendant, will it be a private, secondary, or primary attendant? Your choice tells
the technician how to connect your system. Note that your technician can enable
or disable the automated attendant later, if the needs of your organisation change.
1.2.1. No Automated Attendant
Xen Alpha Voice Mail is used for internal voice mail only. No outside lines
are routed to the automated attendant. Rather, Xen Alpha Voice Mail is an
extension on your telephone system that is available only to internal callers
and callers transferred to it by the operator.
1.2.2. Private Attendant
The voice mail system is reserved for subscribers only. This makes the
voice messaging system available from outside the office to subscribers
and to selected clients, but external callers cannot reach a voice mailbox
unless the operator transfers them to it.
System Manager's Guide, Chapter 2 – Planning Your System
A6-506000-642-07 Release 2.0
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