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Before you set up call routing, diagram how you want call routing to work for your voice
VALUATING
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messaging system. For example, calls to the Omni Company have been increasing,
OUR
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and the system manager wants the voice messaging system to route the calls. Most
callers want to place an order, ask for directions, or ask about available products
and services.
The diagram on the following page shows how call routing accommodates all of these
needs. The opening greeting tells callers what action each call-routing key provides.
Greetings for each call-routing box detail the additional call-routing options available to
the caller.
Call Routing Diagram
Page 36
System Manager's Guide, Chapter 6 – Expanding Your System With Call Routing
A6-506000-642-07 Release 2.0
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