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2.1. Opening Greeting And System Schedule
2.2. System Directory
System Manager's Guide, Chapter 2 – Planning Your System
A6-506000-642-07 Release 2.0
Xen Alpha Voice Mail answers a call with one of three opening greetings,
depending on the time of day and your system schedule.
2.1.1. Day Greeting
"Hello. Thank you for calling Omni Corporation. If you are calling from a
touch-tone telephone, you may enter the extension at any time. If you do not
know the extension, enter 800 for a directory. Otherwise, please stay on the
line and an operator will be right with you."
2.1.2. Night Greeting
"Hello. Thank you for calling Omni Corporation. Our normal business hours
are 9 A.M. to 5 P.M., Monday through Friday. If you are calling from a touch-
tone telephone, you may enter the extension at any time. If you do not know
the extension, enter 800 for a directory. Otherwise, please leave a
message."
2.1.3. Holiday Greeting
"Hello. Thank you for calling Omni Corporation. Our office is closed for the
holiday. We will reopen tomorrow. If you are calling from a touch-tone
telephone, you may enter the extension at any time. If you do not know the
extension, enter 800 for a directory. Otherwise, please leave a message."
The voice messaging system reserves the ID number 800 to identify the system
directory, a directory of the extension numbers and names of subscribers.
Entering 800 lets an external caller find an extension number by using the keypad
to spell the first three letters of the subscriber's last name or first name. (Mention
the system directory in your opening greeting only if callers are likely to have
lettered telephone keypads.) Since subscribers choose whether or not to list their
names in the system directory, the directory does not necessarily make all
subscribers available to external callers.
T
If your office telephones do not have lettered keypads, you can use call routing
keys to create a directory of subscribers.
If you do not want external callers to be able to reach subscribers directly, do not
mention the directory in your opening greeting.
Refer to:
Setup Information Record on page -15
Setting Up Your System Schedule on page -18
Ongoing Maintenance on page -29
Creating A Special Opening Greeting For Holidays on page -30
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