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NEC NVM-2e Quick Setup Manual

With i-series
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Read Chapter 1: Introduction, to:
• Learn about the NVM-2e Voice Mail System (page 1).
Read Chapter 2: Installing the Voice Mail, to:
• Install the Voice Mail Hardware (page 8).
• Connect a laptop to the Voice Mail (page 9).
• Connect the Voice Mail to the phone system (page 10).
Read Chapter 3: Phone System Programming, to:
• Learn how to program your telephone system for Voice Mail (page 11).
Read Chapter 4: Programming the Voice Mail, to:
• Follow basic programming steps to get Voice Mail up and running (page 15).
Read Chapter 5: End-User Operation, to:
• Operate the Voice Mail (page 35).
Read Chapter 6: NVM-2e Menu Trees, to:
• Learn about the NVM-2e Menu Trees and the functions that you can perform
from each menu (page 41).
Read Appendix A: Application Notes, to:
• Learn about several unique applications that show the Voice Mail's power and
flexibility (page 47).
NVM-2e
with i-Series
Quick Setup Guide
2.01

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  Summary of Contents for NEC NVM-2e

  • Page 1 Read Chapter 5: End-User Operation, to: • Operate the Voice Mail (page 35). Read Chapter 6: NVM-2e Menu Trees, to: • Learn about the NVM-2e Menu Trees and the functions that you can perform from each menu (page 41). Read Appendix A: Application Notes, to: •...
  • Page 2 No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions.
  • Page 3: Table Of Contents

    NVM-2e Voice Mail System ........
  • Page 4 For more information ............22 Table of Contents NVM-2e/i-Series Quick Setup Guide TOC-...
  • Page 5 For more information ............34 Table of Contents NVM-2e/i-Series Quick Setup Guide TOC-...
  • Page 6 NVM-2e Menu Trees ........
  • Page 7: Introduction

    Instruction Menu. Subscriber Mailboxes In addition, the NVM-2e Voice Mail system provides a Subscriber Mailbox for up to 50 extensions. This Subscriber Mailbox holds the recorded messages, lets the extension users record and send messages to each other, and offers many other features.
  • Page 8: The Nvm-2E Cabinet

    Figure 2: Back - NVM-2e Voice Mail Cabinet The Communication Port (COM 2) To program the NVM-2e Voice Mail system, you can use COM 2 (shown in Figure 2) with a terminal emulation software, such as ProCom Plus or Hyper Terminal, which is installed on a laptop computer.
  • Page 9: Specifications

    50-104oF (10-40oC) Room Temperature 20-85% non-condensing Humidity No visible accumulation within 24 hours Dust Reliability Designed to meet 50,000 hours MTBF Safety Approvals UL, CSA EMI Emissions Complies with FCC part 15, class A Chapter 1: Introduction NVM-2e/i-Series Quick Setup Guide...
  • Page 10 About the Voice Mail System Chapter 1: Introduction NVM-2e/i-Series Quick Setup Guide...
  • Page 11: Installing The Voice Mail

    Installing the Voice Mail Overview Overview This chapter tells you how to install your NVM-2e Voice Mail. Specifically, you find instructions for: Installation Requirements (page 6) Installing the Voice Mail Hardware (page 8) Connecting a Laptop to the Voice Mail (page 9)
  • Page 12: Installation Requirements

    Unpacking the Equipm en t Unpacking the Equipment Unpack the Voice Mail equipment and make sure you have the following items: NVM-2e Voice Mail cabinet (P/N 17780) External power supply General Equipment Requirements You will also need the following items:...
  • Page 13: Site Requirements

    Request that your telephone company apply an open loop of at least 300 milliseconds. If this feature is not available in the area, request that continuous dial tone be sent upon disconnect from the far end (that is when an Automated Attendant caller hangs up). Chapter 2: Installing the Voice Mail NVM-2e/i-Series Quick Setup Guide...
  • Page 14: Installing The Voice Mail Hardware

    Port 4 24 VAC IOIOI 0.7A 50-60Hz NVM2exVB-C1 AC Power Cord AC Adapter Note: Your unit may only have two ports available. Figure 3: Installing the NVM-2e Voice Mail System Chapter 2: Installing the Voice Mail NVM-2e/i-Series Quick Setup Guide...
  • Page 15: Connecting A Laptop To The Voice Mail

    Cord Adapter RS-232 Cable Figure 4: Connecting a Laptop Computer to the NVM-2e Voice Mail Figure 5: Required Pin-puts for the RS-232 Cable When the laptop is communicating with the Voice Mail, you will see the Main Menu for the NVM-2e.
  • Page 16: Connecting The Voice Mail To A Phone System

    To connect the NVM-2e to the i-Series Phone System: Plug one end of a modular line cord into Port 1 on the NVM-2e. Plug the other end into an analog station port or a port on a 2-OPX Module, as shown in Figure 6.
  • Page 17: Phone System Programming

    Your phone system requires specific entries in several programs, so that it integrates correctly with the NVM-2e Voice Mail. In addition, the phone system may need to have a piece of specific equip- ment or a certain software level in order for it to operate correctly with the Voice Mail.
  • Page 18: Phone System Programming

    0004 - Automatic Extension Circuit Type (Use Phone Programming. Applies to 28i/124i commonized, 124ie) Make sure that you have already connected the NVM-2e to the phone system before you use this program. Run program 0004 to automatically set up extension circuit types.
  • Page 19 (Applies to 28i/124i with software versions 5.07 and lower) (For ALL other i-series software versions, use Program 1003) Assign single line (ASTU PCB) ports as Voice Mail ports. The system allows up to 16 Voice Mail ports. Chapter 3: Phone System Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 20: Optional Phone System Programming

    1 = Fixed Call Forwarding with Both Ringing (do not use for Voice Mail ports) 2 = Fixed Call Forwarding when Unanswered 3 = Fixed Call Forwarding Immediate 4 = Fixed Call Forwarding when Busy or Not Answered Chapter 3: Phone System Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 21: Programming The Voice Mail

    This chapter provides instructions for programming the basic Automated Attendant and a few other important features. After you perform a few easy steps, you will have the basic NVM-2e Voice Mail System customized for your communication needs. Specifically, this chapter contains...
  • Page 22: Initializing The Voice Mail For Your Phone System

    At default, the Voice Mail database should already have the i-Series as the installed phone system. However, it is recommended that you verify that the i-Series is the installed phone system. To program the Voice Mail as explained below, your NVM-2e requires software version 2.00 or higher.
  • Page 23: Default Setup For The Voice Mail

    Default Setup for the Voice Mail Mailbox Configuration At default, the NVM-2e is already initialized for the i-Series. As a result, the Voice Mail database is set up with the 66 default mailboxes shown below. You cannot change this number of default mailboxes in the NVM-2e.
  • Page 24: Testing The Voice Mail

    Testing the Voice Mail Testing the Voice Mail Testing the Voice Mail Once the NVM-2e has been installed and initialized, you should perform the following two tests to check Voice Mail operation. Test 1 (for the Automated Attendant): Call into a trunk that you have assigned to the NVM-2e.
  • Page 25: Modifying The Time And Date

    Modifying the Time and Date The NVM-2e has an internal clock and calendar that must be set in order for the Voice Mail to work correctly. You can set the time and date through the System Administrator Mailbox or by using the laptop computer.
  • Page 26: Checking The Default Automated Attendant

    Call Routing Mailbox C at night, etc. An AST can contain up to 20 day/date/time schedules, and the NVM-2e can accommodate up to 2 ASTs. You assign the AST to a port or trunk. If you assign an AST to a port, Voice Mail uses that AST to answer any trunk that uses the port.
  • Page 27: Default

    Menus (Dialing Option Portion) on page 33. Caller presses a dialpad key. The Voice Mail uses the default routing options in the Dial Action Table shown on the next page. Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 28: Modifications To Default

    See the references to the left of the flowchart on the previous page. For more information To customize the Automated Attendant, see “Customizing Callout (Message Notification) Options” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher). Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 29: Assigning Answering Schedule Tables To Ports Or Trunks

    Assigning Answering Schedule Tables to Ports or Trunks Availability: NVM-2e with software version 2.00 has two Answering Schedule Tables and four Dial Action Tables Here are some guidelines in figuring out how many ASTs you will need, when you assign an AST...
  • Page 30: Completing The Ast Worksheet

    For instructions on placing other types of mailboxes in an AST, see “Customizing Answering Options Using an Answering Schedule Table” Chapter 3: Programming in the NVM-2e System Guide (P/N 17780INS08 or higher). The date or day (s) that the mailbox should start answering a call The time of day the mailbox should start answering the call For example: Suppose you are programming AST #1.
  • Page 31: Modifications To Default

    Programming For more information See “Customizing Answering Options Using an Answering Schedule Table” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) to set up an AST. Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 32: Creating And/Or Customizing The Call Routing Mailboxes

    Each Call Routing Mailbox has seven other programmable options. The default values for these options should be fine to get your basic system up and running. To see the default val- ues, see “Call Routing Mailboxes” in Chapter 3: Programming in the NVM-2e System Guide (P/N 17780INS08 or higher).
  • Page 33: Programming The Asts

    Select Customize Menu, Answering Schedule Table. For more information See “Customizing Answering Options Using an Answering Schedule Table” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) to enter data into an AST. Chapter 4: Voice Mail Programming...
  • Page 34: Modifying The Dial Action Tables

    7. This lets a caller press key 7 to transfer to extension 306. Default The NVM-2e assigns Dial Action Table 1 to Call Routing Mailbox 802, Dial Action Table 2 to Call Routing Mailbox 803, Dial Action Table 3 to Call Routing Mailbox 804 and Dial Action Table 4 to Call Routing Mailbox 807.The default routing options for Dial Action Table 1 are listed below (see...
  • Page 35: Default Dial Action Tables For I-Series

    Key 9 Action: Number: None Key * Action: REC1 Number: IXXX Key # Action: LOGON Number: None TIMEOUT Action: UTRF for DATs 1 & 4 REC2 for DATs 2 & 3 Number: 301 Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 36: Modifications To Default

    {XXX}(3-digit ext) mailboxes.) {XX} (2-digit ext) Availability: To use this call routing option, your NVM-2e requires software version 2.01 or higher. You must also be using a laptop computer for programming. You cannot set up this call routing option when using a phone to pro- gram.
  • Page 37: Programming

    From Main Menu, to program DATs: Select Customize Menu, Dial Action Table. For the GOTO: See “Go to a Mailbox” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) for details. For DIRF or DIRL only, also do this: Select Customize Menu, Mailbox Options.
  • Page 38: Modifying Instruction Menus

    Main Greeting Portion of Instruction Menus CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ CR ____ ________________________________________________ _________________________________________________________ _________________________________________________________ _________________________________________________________ Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 39: Modifying Instruction Menus (Dialing Options Portion)

    Dial the Call Routing # that corresponds with the DAT #. Follow the voice prompts. For more information See “Recording an Instruction Menu” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher). Chapter 4: Voice Mail Programming...
  • Page 40: Recording Names For The Subscriber Mailboxes

    Follow the voice prompts. For more information See “Using the Options on the System Administrator Menu” in Chapter 3: Programming of the NVM-2e System Guide (P/N 17780INS08 or higher) to record Mailbox Names. Chapter 4: Voice Mail Programming NVM-2e/i-Series Quick Setup Guide...
  • Page 41: Chapter 5: End-User Operation

    End-User Operation Overview Overview This chapter tells you how end-users operate the NVM-2e. Specifically, you find instructions for: Telling Subscribers About the Master Extension (page 36) Using the Voice Mail (page 36) Leaving a Message (page 36) Forwarding a Call to Your Mailbox (page 37)
  • Page 42: Telling Subscribers About The Master Extension

    The extension you call can be busy, in DND or unanswered. Press Voice Mail key (PGM 1006 or SC 851: code 1059) Dial 8. The Voice Mail system will prompt you to leave a message. Chapter 5: End-User Operation NVM-2e/i-Series Quick Setup Guide...
  • Page 43: Forwarding Calls To Your Mailbox

    If the Transfer destination is an extension forwarded to Voice Mail, the call waits before routing the called user’s mailbox. This gives you the option of retrieving the call instead of having it picked up by Voice Mail. Hang up. Chapter 5: End-User Operation NVM-2e/i-Series Quick Setup Guide...
  • Page 44: Recording Your Call

    The line key changes from red to green. (Optional) Lift the handset. Press a line key or idle CALL key for a new call. The message is recorded in your mailbox. Chapter 5: End-User Operation NVM-2e/i-Series Quick Setup Guide...
  • Page 45: Checking Your Messages (Keyset Only)

    When you find the message you want to answer, press CALL1. You’ll either: - Go to your Voice Mail mailbox. - Listen to the new General Message. - Automatically call the extension that left you a Message Waiting. Chapter 5: End-User Operation NVM-2e/i-Series Quick Setup Guide...
  • Page 46 Using the Voice Mail With the i-Series Chapter 5: End-User Operation NVM-2e/i-Series Quick Setup Guide...
  • Page 47: Chapter 6: Nvm-2E Menu Trees

    Chapter 6: NVM-2e Menu Trees Overview Overview This chapter shows the following NVM-2e Menu Trees: the User’s Menu Tree (page 42) the System Administrator Menu Tree (page 43) the Database Management Menu Tree (page 44). Chapter 6: NVM-2e Menu Trees...
  • Page 48: Nvm-2E Menu Trees

    You’ll notice the letters you dial to access a feature match some of the These options also available letters in the feature name. To get a recorded help message at anytime, while listening to a message. press 0 (zero). E it Mailbox Chapter 6: NVM-2e Menu Trees NVM-2e/i-Series Quick Setup Guide...
  • Page 49: System Administrator Menu

    This feature sets the time in the Voice Mail system. System DaTe This feature sets the date in the Voice Mail system. System Version This feature erases all the messages in a specific Subscriber Mailbox. Exit Menu Chapter 6: NVM-2e Menu Trees NVM-2e/i-Series Quick Setup Guide...
  • Page 50: Database Management Menu (Sheet 1)

    Select the desired feature. To select a feature, dial the letters shown to the left of the feature name. For your convenience, their corresponding numbers are shown to the right of the feature name. Chapter 6: NVM-2e Menu Trees NVM-2e/i-Series Quick Setup Guide...
  • Page 51: Database Management Menu (Sheet 2)

    To assign a Timeout function, you must press the key when Voice Mail asks you to Please press the key for this action Chapter 6: NVM-2e Menu Trees NVM-2e/i-Series Quick Setup Guide...
  • Page 52: Database Management Menu (Sheet 3)

    6 Select the desired feature. To select a feature, dial the letters shown to the left of the feature name. For your convenience, their corresponding numbers are shown to the right of the feature name. Chapter 6: NVM-2e Menu Trees NVM-2e/i-Series Quick Setup Guide...
  • Page 53: Appendix A: Application Notes

    Application Note ANV00005A: One company, with the Automated Attendant answering calls during the day and at night (page 50) Application Note ANV00006A: One company, with the Automated Attendant answering calls during the day and at night (page 52) Appendix A: Application Notes NVM-2e/i-Series Quick Setup Guide...
  • Page 54: Application Note Anv0004A

    Step 4 below. Note:This Application Note illustrates one of several procedures you can use to program this application. If you are familiar with NVM-2e programming, you may be able to set up an alternate procedure. Step 1.Review the default Automated Attendant setup.
  • Page 55 In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g., 700) when the system goes into the Night Mode. Refer to your systems’s Software Manual for addi- tional details. Appendix A: Application Notes NVM-2e/i-Series Quick Setup Guide...
  • Page 56: Application Note Anv00005A

    See Step 4 below. Note: This Application Note illustrates one of several procedures you can use to program this application. If you are familiar with NVM-2e programming, you may be able to set up an alternate procedure.
  • Page 57 In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g., 700) during the day and at night. Refer to your systems’s Software Manual for additional details. Appendix A: Application Notes NVM-2e/i-Series Quick Setup Guide...
  • Page 58: Application Note Anv00006A

    See Step5 below. Note: This Application Note illustrates one of several procedures you can use to program this application. If you are familiar with NVM-2e programming, you may be able to set up an alternate procedure.
  • Page 59 Enter security code (if required). Dial S A (72) for the System Administrator Menu. Dial I (4) for the Instruction Menu. Follow the voice prompts and make your recordings for Call Routing Mailbox 803. Appendix A: Application Notes NVM-2e/i-Series Quick Setup Guide...
  • Page 60 In i-Series, for example, you would set up a DIL that routes to the Voice Mail master number (e.g., 700) during the day and at night. Refer to your systems’s Software Manual for additional details. Appendix A: Application Notes NVM-2e/i-Series Quick Setup Guide...
  • Page 61 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: ........203-926-5450 Customer Service: .
  • Page 62 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484  ! TEL: 203-926-5400 FAX: 203-929-0535 April 2002 17780QSETI02 cng.nec.com Printed in U.S.A.

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