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System Overview
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Xen Alpha
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Xen Alpha Voice Mail (VM) allows you to configure your voice mail and call handling
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system to best meets the needs of your organisation. The voice messaging system is
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easy to use — there are no confusing codes or special commands to remember. You
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communicate with the system entirely over the telephone. To use any of the system's
features, you listen to the system conversation and respond to short instructions, either
by pressing 1 for Yes and 2 for No, or by selecting menu choices.
1.1. System Conversations
1.2. System IDs
System Manager's Guide, Chapter 1 – System Overview
A6-506000-642-07 Release 2.0
All users of the voice messaging system — the system manager, subscribers, and
people calling in to your organisation — communicate with the system through
system conversations. Different conversations are used for different parts of
the system:
✆
You hear the system manager's conversation when you are setting up and
maintaining your system.
✆
Subscribers hear the message conversation when checking messages in
their mailboxes.
✆
Subscribers hear the setup conversation when changing setup options.
✆
External callers hear the opening greeting conversation.
System managers and subscribers identify themselves to Xen Alpha Voice Mail
with system IDs. When you dial Xen Alpha Voice Mail from an outside line, it
answers with your organisation's opening greeting. The "external" caller is
unidentified at this point, but is able to enter an extension, leave a message, send
a fax, use the directory, or choose commands from menus.
1.2.1. Subscribers Have Personal IDs
Your personal ID identifies you to the system and lets you use your mailbox.
Each subscriber has a unique personal ID, which is formed by adding the
number 9 to the beginning of the extension number. For example, the
personal ID for extension 12 would be 912.
Release 2.0
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