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NEC ELITEMAIL CTI User Manual

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  Summary of Contents for NEC ELITEMAIL CTI

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur causing slight variations from the original printed document. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 2 EliteMail CTI ™ User’s Guide...
  • Page 4: Checking New Messages

    Checking New Messages New messages are messages that have not been played. The system notifies you when you have new messages. The system plays all urgent messages first, then all regular messages. It also sorts your messages by sender. If the system does not know who left a message, it says that the message is “fro myour message box.”...
  • Page 5: Leaving A Message

    Leaving a Message The system lets you leave voice messages for subscribers, groups, or guests. If you call a subscriber’s extension and the call is unanswered, your call is automatically routed to the subscriber’s mailbox, where you can leave a message. You can also leave messages directly in a subscriber’s mailbox. If your telephone system uses identified subscriber messaging, the system automatically tags a message from your assigned extension with your name.
  • Page 6: Leaving A Group Message

    Enter 2 until you hear the name of the subscriber you want, then en ter1. Record your message at the beep. The message must be at least three seconds long to be delivered. Enter to start over or to stop recording. Leaving a Group Message You can leave a message for more than one subscriber by: Leaving the message for a message group.
  • Page 7: Reviewing Messages

    Reviewing Messages You can review old messages and archived messages by telephone or by computer. After you have heard a new message, the system saves it for a set amount of time (for example, until midnight). To review messages Access your mailbox. Enter 6 to review old messages.
  • Page 8: Modifying A Message

    Modifying a Message Depending on system settings, you can use one or more of these message options after you record a message: Modify the message. Modify its delivery options. Mark it for special delivery. Redirect it to others. To modify a message Record a message.
  • Page 9: Canceling A Message

    Canceling a Message If the recipient has not heard your last message, the system lets you cancel it. You can then record a new message. To cancel a message Start to leave another message to the same subscriber. If the subscriber has not yet heard your last message, the system asks if you want to review it. Enter 1 to review it.
  • Page 10: Changing Your Greetings

    Changing Your Greetings Callers hear a greeting before they leave a message. Your mailbox can have one o fthree greetings: standard, busy, or alternate. You can rerecord or switch between greetings only by telephone. If you want to give your callers the option of activating your pager you can have the technician set up one key dialing to your pager.
  • Page 11: Changing Your Security Code

    To rerecord your standard, alternate, or busy greeting Access your mailbox. To rerecord your: standard greeting, enter 7 4 6 1. alternate greeting, enter 7 4 7 1. busy greeting, enter 7 4 8 1. Enter to stop recording. To activate your busy greeting Access your mailbox.
  • Page 12: Changing Call Transfer Options

    Changing Call Transfer Options The voice messaging transfers calls to your extension as a receptionist would. When you are unavailable or on another call, the system takes a message for you. If you will be away for a while, you can turn off call transfer.
  • Page 13: Changing Call Screening Options

    Changing Call Screening Options The system can screen your calls. When call screening is turned on, the system asks the caller’s name. Then it rings your extension, plays the caller’s recorded name, and asks if you want to take the call. If you do not take the call, the system takes a message for you.
  • Page 14: Changing Message Delivery Options

    Changing Message Delivery Options The system can dial up to four different telephone numbers to deliver your messages. You can set a range of minutes, hours, and days that a message delivery telephone number is in effect. You can tell the system to deliver only urgent messages or to delay any of the delivery numbers. This causes the system to try one delivery number first, then to try others only if necessary.
  • Page 15: Using Groups

    Using Groups You can create your own message groups. When you send a message to a group, the message is sent to all members of the group. Each group you create has a number or a name. There are two types of message groups: private and open. When you create a private group, only you can send messages to it.
  • Page 16: Changing Groups

    Changing Groups You can add and delete members of your message groups. You can delete any message group that you own, or change the group’s number, spelled name, or recorded name. To add or delete group members Access your mailbox. Enter 7 5 5 to edit a group.
  • Page 17: Changing Your Recorded And Spelled Names

    Changing Your Recorded and Spelled Names The system uses your recorded name toidentify both you and your messages to other callers. You can change your recorded name only by telephone. If your telephone keypad has letters, you also can spell your name for the system.
  • Page 18: Quick Message Actions

    Quick Message Actions While listening to a message, enter 3 to hear a menu of quick message actions. After you have learned the quick action numbers, you can enter a number right away to take action. Except as noted, these actions are available for both new and old messages. After using a quick message action, you can continue with the next part of the conversation or take more action on a message.
  • Page 19: Voice Messaging

    Shortcuts Use shortcuts to accelerate your responses to the system. OICE MESSAGING Enter your personal ID and security code (if required), then enter the following shortcuts to do these tasks. Task Shortcut Task Shortcut Check new messages Change your security code 7 7 4 Leave a message Turn call transfer off...
  • Page 20 Managing Your Voice Messages with Softkeys...
  • Page 22: System Menus

    System Menus...
  • Page 23 N o t e s...
  • Page 24 N o t e s...
  • Page 26 Document Revision 2 © 2002 NEC America, Inc. The material contained herein is subject to change For more information contact: without prior notice at the sole discretion of NEC America, NEC America, Inc. Inc. 6555 N State Highway 161 Irving, TX 75039-2402 term ®...

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