Solving Malfunctions - Kyocera 255b Operation Manual

Troubleshooting > Solving Malfunctions

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Symptom
The operation panel does not
respond when the main
power switch is turned on.
Pressing the Start key does
not produce printouts.
Blank sheets are ejected.
Printouts are too light.
Printouts are too dark.
The background density is
obtrusive.
Printouts have a moire
pattern (dots grouped
together in patterns and not
aligned uniformly).
Printouts are not clear.
Dirt on the print side of the
paper.
Checkpoints
Is the machine plugged in?
Is there a message on the touch
panel?
Is the machine in Sleep mode?
Are the originals loaded correctly?
—
Is the paper damp?
Have you changed the density?
Is the toner distributed evenly within
the toner container?
Is there a message indicating the
addition of toner?
Is EcoPrint mode enabled?
—
—
Have you changed the density?
—
Is the original a printed photograph?
Did you choose appropriate image
quality for the original?
Is the platen or the document
processor dirty?
Corrective Actions
Plug the power cord into an AC outlet.
Determine appropriate response to the
message and respond accordingly.
Press the Power key to recover the
machine from Sleep mode. The
machine will be ready to copy within 20
seconds.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
When placing originals in the
document processor, place them face-
up.
Check that the application software is
correctly operated.
Replace the paper with new paper.
If you experience frequent problems,
turn the cassette heater switch on.
Select appropriate density level.
Shake the toner container from side to
side about several times.
Replace the toner container.
Disable EcoPrint mode.
Run [Drum Refresh 1].
Make sure the paper type setting is
correct the paper being used.
Select appropriate density level.
Run [Background Density Adjustment].
Set the image quality to [Photo].
Select appropriate image quality.
Clean the platen or the document
processor.
10-8
Reference
Page
2-11
10-12
2-21
3-7
3-9
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3-2
2-4
3-51
9-25
10-2
10-2
4-15
9-26
9-8
3-51
9-25
3-55
9-25
3-53
3-53
10-6