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Maintenance and Service Guide
HP EliteDesk 800 G1 Tower
HP EliteDesk 800 G1 Small Form Factor
HP EliteDesk 800 G1 Ultra-Slim Desktop

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Table of Contents

   Related Manuals for HP EliteDesk 800 G1 Tower

   Summary of Contents for HP EliteDesk 800 G1 Tower

  • Page 1 Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Standard configuration features ....................1 Tower (TWR) ......................1 Small Form Factor (SFF) ..................... 2 Ultra-slim Desktop (USDT) ................... 2 Tower (TWR) front panel components ..................3 Small Form Factor (SFF) front panel components ................4 Ultra-slim Desktop (USDT) front panel components ................
  • Page 6 Miscellaneous parts ....................17 Mass storage devices ....................18 Misc boards ......................19 Sequential part number listing ................... 19 Small Form Factor (SFF) chassis spare parts ................22 Computer major components ..................22 Cables ........................23 Miscellaneous parts ....................24 Mass storage devices ....................
  • Page 7 SATA hard drive cables ......................43 SATA data cable ..................... 43 SMART ATA drives ......................... 43 Cable management ........................ 43 5 Removal and replacement procedures: Tower (TWR) ............44 Preparation for disassembly ....................44 Access panel ......................... 45 Front bezel security ........................ 46 Front bezel ..........................
  • Page 8 Access panel ......................... 95 Front bezel ..........................96 Front bezel security ........................ 97 Bezel blanks .......................... 99 Memory ..........................100 DIMMs ........................ 100 DDR3-SDRAM DIMMs .................... 100 Populating DIMM sockets ..................100 Installing DIMMs ....................101 Expansion card ........................103 System board connections .....................
  • Page 9 SODIMMs ......................147 DDR3-SDRAM SODIMMs ..................147 Populating SODIMM sockets .................. 148 Installing SODIMMs ....................149 Front fan ..........................150 Optical drive ........................151 Removing the optical drive ..................151 Preparing the new optical drive ................152 Installing the new optical drive ................153 Hard drive ..........................
  • Page 10 12 HP PC Hardware Diagnostics ..................253 Why run HP PC Hardware Diagnostics – UEFI ................. 253 How to access and run HP PC Hardware Diagnostics - UEFI ............253 Downloading HP PC Hardware Diagnostics to a USB device ............. 254 13 System backup and recovery ..................
  • Page 11 Creating recovery media ..................261 Creating recovery media using HP Recovery Manager (select models only) ... 262 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 263 Creating recovery discs ............263 Backing up your information ..............264 System Restore ......................
  • Page 13: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: All three computer models can be used in a tower orientation or a desktop orientation. Tower (TWR) Standard configuration features...
  • Page 14: Small Form Factor (sff)

    Small Form Factor (SFF) Ultra-slim Desktop (USDT) Chapter 1 Product features...
  • Page 15: Tower (twr) Front Panel Components

    Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 5.25-inch Half-Height Drive Bay (behind bezel) Hard Drive Activity Light USB 2.0 Ports (black) Slim Optical Drive (optional) USB 3.0 Ports (blue) 3.5-inch Media Card Reader (optional) Headphone Connector...
  • Page 16: Small Form Factor (sff) Front Panel Components

    Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Slim Optical Drive (optional) Headphone Connector USB 2.0 Ports (black) Dual-State Power Button USB 3.0 Ports (blue) Hard Drive Activity Light Microphone/Headphone Connector 3.5-inch Media Card Reader (optional)
  • Page 17: Ultra-slim Desktop (usdt) Front Panel Components

    Ultra-slim Desktop (USDT) front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Slim Optical Drive (optional) Headphone Connector USB 2.0 Ports (black) Hard Drive Activity Light USB 3.0 Ports (blue) Dual-State Power Button Microphone/Headphone Connector SD Media Card Reader (optional)
  • Page 18: Tower (twr) Rear Panel Components

    USB 3.0 Ports (blue) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 19: Small Form Factor (sff) Rear Panel Components

    Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 20: Ultra-slim Desktop (usdt) Rear Panel Components

    Ultra-slim Desktop (USDT) rear panel components Line-Out Connector for powered audio devices VGA Monitor Connector (green) USB 2.0 Ports (black) Power Cord Connector USB 3.0 Ports (blue) Line-In Audio Connector (blue) DisplayPort Monitor Connectors RJ-45 Network Connector PS/2 Keyboard Connector (purple) PS/2 Mouse Connector (green) NOTE: When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you...
  • Page 21: Tower (twr)

    Tower (TWR) Small Form Factor (SFF) Serial number location...
  • Page 22: Ultra-slim Desktop (usdt)

    Ultra-slim Desktop (USDT) Chapter 1 Product features...
  • Page 23: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
  • Page 24: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
  • Page 25: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Tower (TWR) chassis spare parts Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 320W, 90% efficient 702453-001 320W, standard 702454-001 320W, HV, standard 707906-001 HP PCI expansion slot daughter card 696971-001 System board (includes replacement thermal material) For use in models without Windows 8 696969-001 For use in models with Windows 8 Standard...
  • Page 28: Cables

    Cables Item Description Spare part number Front I/O assembly 732750-001 Power switch/LED assembly 732749-001 Drive power cable 732754-001 Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end 732753-001 Hard drive SATA cable, 17.7 inch, 2 straight ends 639959-001 SATA cable, 18 inch, 1 straight end, 1 angled end 646830-001...
  • Page 29: Miscellaneous Parts

    Speaker (40 x 70 mm) 645330-001 Hood sensor 638816-001 727135-001 Optical drive 5.25-inch bezel blank 732770-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Hard drive conversion bracket 397117-001 Serial port, PCI card 638815-001 USB powered speakers 636917-001 Mouse...
  • Page 30: Mass Storage Devices

    Item Description Spare part number Keyboard PS/2 724718-xx1 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Mass storage devices Description Spare part number Hard drive 2 TB, 7200 rpm 616608-001 1 TB, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm 719106-001...
  • Page 31: Misc Boards

    AMD Radeon HD8350 PCIe x16 graphics card, 1 GB DDR3 729084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Sequential part number listing Spare part Description number...
  • Page 32 32 GB mSATA drive, 2.5-inch 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 696969-001 System board for use in models without Windows 8 (includes replacement thermal material)
  • Page 33 Spare part Description number 719105-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD 719106-001 1 TB, 10000 rpm hard drive 719157-001 Blu-ray BD-RW SuperMulti XL Drive 719566-001 32 GB mSATA drive 720837-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 724718-xx1 Keyboard, PS/2, for use in models with Windows 8 724720-xx1...
  • Page 34: Small Form Factor (sff) Chassis Spare Parts

    Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number Front bezel 732757-001 Access panel 732760-001 Power supply 240W, 92% efficient 702455-001 240W, 90% efficient 702456-001 240W, standard 702457-001 System board (includes replacement thermal material) For use in models without Windows 8 717522-001 For use in models with Windows 8 Standard...
  • Page 35: Cables

    Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.2-GHz, 6-MB L3 cache) 727380-001 Cables Item...
  • Page 36: Miscellaneous Parts

    Hood sensor 638816-001 Optical drive bezel blank 732769-001 Solenoid lock 732772-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Rubber foot kit (includes four rubber feet) 583654-001 Chassis stand 688952-001 Serial port, PCI card 638815-001 Hard drive conversion bracket...
  • Page 37: Mass Storage Devices

    Item Description Spare part number Keyboard PS/2 724718-xx1 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Mass storage devices Description Spare part number Hard drive 2 TB, 7200 rpm 616608-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm 719106-001...
  • Page 38: Misc Boards

    AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Sequential part number listing Spare part Description number...
  • Page 39 32 GB mSATA drive, 2.5-inch 688952-001 Chassis stand 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 701427-xx1 Keyboard, smart card, for use in models with Windows 8 702455-001...
  • Page 40 Spare part Description number 724937-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724938-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 727145-001 Fan duct 727149-001 Speaker 727150-001 Fan sink 727373-001 Intel Core i7 4770 processor (3.4-GHz, 8-MB L3 cache) (includes thermal material) 727380-001 Intel Core i5 4570 processor (3.2-GHz, 6-MB L3 cache) (includes thermal material) 727381-001...
  • Page 41: Ultra-slim Desktop (usdt) Chassis Spare Parts

    Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Description Spare part number Access panel 732763-001 Front bezel 732764-001 Stand 612496-001 System board (includes replacement thermal material) For use in models without Windows 8 696970-001 For use in models with Windows 8 Standard 696970-501 For use in models with Windows 8 Professional 696970-601...
  • Page 42: Cables

    Item Description Spare part number 2-GB 689372-001 Processors (include replacement thermal material) Intel Core i7 4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5 4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5 4570s (2.9-GHz, 6-MB L3 cache) 732505-001 Cables Item Description Spare part number...
  • Page 43: Miscellaneous Parts

    Front I/O panel 732762-001 Chassis fan, front 732765-001 Optical drive bezel blank 732771-001 Card reader, UHS-I 716390-001 Card reader, UHS-II 736299-001 Solenoid lock 732772-001 HP Ultraslim Keyed Cable Lock 703372-001 Optical disc drive mounting cage 732761-001 Ultra-Slim Desktop (USDT) chassis spare parts...
  • Page 44: Mass Storage Devices

    Item Description Spare part number USB powered speakers 636917-001 Mouse PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Keyboard PS/2 724718-xx1 USB, basic 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, dongle, and mouse...
  • Page 45: Misc Boards

    Misc boards Description Spare part number AMD Radeon HD 7650A 2GB MXM Graphics 708866-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 Sequential part number listing Spare part Description number 487562-001 DisplayPort cable 587456-001 Heat sink for use with the processor (includes thermal material)
  • Page 46 Memory module, 4-GB, PC3-12800 689374-001 Memory module, 8-GB, PC3-12800 689384-001 Speaker 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm, self-encrypting (SED) hard drive 696970-001 System board (includes replacement thermal material) 701427-xx1 Keyboard, smart card, for use in models with Windows 8...
  • Page 47: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 48: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
  • Page 49: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
  • Page 50: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...
  • Page 51: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
  • Page 52: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...
  • Page 53: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
  • Page 54: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...
  • Page 55: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 56: Removal And Replacement Procedures: Tower (twr)

    Removal and replacement procedures: Tower (TWR) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 57: Access Panel

    Access panel Description Spare part number Access panel 732748-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 44). Lift up on the access panel handle (1) then lift the access panel off the computer (2). Access panel...
  • Page 58: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page Remove the security screw from the side of the hard drive bay just behind the front panel.
  • Page 59: Front Bezel

    Front bezel Description Spare part number Front bezel 732751-001 Front bezel for use in China 732752-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Front bezel...
  • Page 60: Bezel Blanks

    (1) then pull the bezel blank from the front bezel (2). NOTE: After removing the 5.25-inch drive bezel blank and installing a drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the drive. Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 61 (1) then pull the bezel blank from the front bezel (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks...
  • Page 62: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 63: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel ●...
  • Page 64 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
  • Page 65: Expansion Cards

    702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP PCI expansion slot daughter card 696971-001 The computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot. Some models also have an optional standard PCI expansion slot.
  • Page 66 Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
  • Page 67 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
  • Page 68 To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
  • Page 69: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors. System Board Connector System Board Label Color Component System Board PCI Extender black System Board PCI Extender (optional, Connectors shown installed) SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive...
  • Page 70 System Board Connector System Board Label Color Component Battery black Battery DIMM4 (Channel A) DIMM4 white Memory Module DIMM3 (Channel A) DIMM3 black Memory Module DIMM2 (Channel B) DIMM2 white Memory Module DIMM1 (Channel B) DIMM1 black Memory Module Power SATA PWR0 black SATA Drives...
  • Page 71: Drives

    Drives Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard drives 2 TB, 7200 rpm hard drive 616608-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm hard drive 719106-001 1 TB, 7200 rpm hard drive 613202-001...
  • Page 72 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in ● place. HP has provided extra guide screws (four 6-32 silver and blue isolation mounting guide screws and four silver 6-32 standard guide screws) installed on the side of the drive bays. The 6-32 isolation mounting screws are required for 3.5-inch hard drives installed in the 3.5-inch hard...
  • Page 73: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
  • Page 74: Removing A 5.25-inch Drive

    Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 75 If you are installing an optical drive, install four M3 metric guide screws (not provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer the four M3 metric guide screws from the old drive to the new one.
  • Page 76: Removing A 3.5-inch Device

    Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 77 Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives...
  • Page 78: Installing A 3.5-inch Device

    Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 59 for an illustration of the extra guide screws location.
  • Page 79: Removing A Slim Optical Drive

    If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 57 for an illustration of the system board drive connectors.
  • Page 80: Installing A Slim Optical Drive

    Push the green release lever on the right rear side of the drive toward the center of the drive (1), then slide the drive forward and out of the bay (2). Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 44).
  • Page 81 Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the slim optical drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Drives...
  • Page 82: Removing A 3.5-inch Or 2.5-inch Hard Drive

    Removing a 3.5-inch or 2.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for disassembly on page Remove the access panel (Access panel on page...
  • Page 83: Installing A 3.5-inch Or 2.5-inch Hard Drive

    Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
  • Page 84 Four extra 6-32 isolation mounting guide screws for 3.5-inch hard drives are installed on the exterior of the hard drive bays. Extra guide screws for 2.5-inch hard drives are not provided on the chassis but can be purchased from HP. Refer to Drives on page 59 for an illustration of the extra 6-32 isolation mounting guide screws location.
  • Page 85 You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket ● similar to the example shown below. Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully ◦...
  • Page 86 Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket ◦ (two on each side of the bracket). Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
  • Page 87 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
  • Page 88: Front I/o Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 732750-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page 45). Remove the front bezel (Front bezel on page 47). Disconnect the three front I/O cables from the following system board connectors: FRONT USB ●...
  • Page 89: Power Switch/led Assembly

    Power switch/LED assembly Description Spare part number Power switch/LED assembly 732749-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page 45). Remove the front bezel (Front bezel on page 47). Disconnect the cable from the system board connector labeled PB/LED.
  • Page 90 Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis. Rotate the assembly downward to remove it from the chassis. Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis.
  • Page 91: Fan Sink

    Fan sink Description Spare part number Fan sink (includes replacement thermal material) 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for disassembly on page 44).
  • Page 92 Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the fan sink from atop the processor (2). CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
  • Page 93: Processor

    Processor Description Spare part number Intel Core i7 processor (includes thermal material) 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processors (include thermal material) 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 94: Speaker

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Speaker...
  • Page 95: Smart Cover Lock (solenoid Lock)

    Forgotten password ● NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style ●...
  • Page 96 From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamper- proof screw(s) that secure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock may fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components.
  • Page 97 Place the lock up against the tab at the top of the installation location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system board connector. Insert the cable into the clip on the back of the system board USB port.
  • Page 98: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page 45). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2).
  • Page 99: Fan

    Description Spare part number 727135-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page 45). From the outside, rear side of the chassis, remove the three silver Phillips screws that secure the fan to the chassis.
  • Page 100 Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 101: Power Supply

    Power supply Description Spare part number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page 45).
  • Page 102 Remove the power cables from the clip on the base pan. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. Press the tab (1) on the base pan in front of the power supply that holds it in place. Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 103 Slide the power supply toward the front of the computer (2), rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure.
  • Page 104: System Board And Pci Expansion Slot Daughter Card

    696969-501 System board for use in models with Windows 8 Professional 696969-601 System board for use in models with NetClone 727720-001 HP PCI expansion slot daughter card 696971-001 Prepare the computer for disassembly (Preparation for disassembly on page 44). Remove the access panel (Access panel on page 45).
  • Page 105 Slide the board toward the side of the chassis to disengage it from the system board connector , and then lift the extension board from the chassis (2). Remove the eight Torx T15 screws (1) that secure the system board to the chassis. Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer (2).
  • Page 106: Removal And Replacement Procedures: Small Form Factor (sff)

    Removal and replacement procedures: Small Form Factor (SFF) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 107: Access Panel

    Access panel Description Spare part number Access panel 732760-001 Prepare the computer for disassembly (Preparation for disassembly on page 94). Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Access panel...
  • Page 108: Front Bezel

    Front bezel Description Spare part number Front bezel 732757-001 Optical drive bezel blank 732769-001 Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.
  • Page 109: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 94). If the computer is on a stand, remove the computer from the stand.
  • Page 110 Install the security screw through the middle front bezel release tab to secure the front bezel in place. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 111: Bezel Blanks

    Replace the front bezel. NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks...
  • Page 112: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 113: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel ●...
  • Page 114 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
  • Page 115: Expansion Card

    AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 The computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.
  • Page 116 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
  • Page 117 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
  • Page 118 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
  • Page 119: System Board Connections

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color...
  • Page 120: Drives

    System Board Connector System Board Label Color Component Power white System Board USB 3.0 FRONT USB3.0 blue Front USB 3.0 Ports USB 3.0 MEDIA3.0 black USB 3.0 Device, such as a USB 3.0 Media Card Reader SATA 3.0 SATA0 dark blue Primary Hard Drive SATA 3.0 SATA1...
  • Page 121 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in ● place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch optional drive bay.
  • Page 122: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
  • Page 123: Removing A 3.5-inch Device

    Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95).
  • Page 124: Installing A 3.5-inch Device

    Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 108 for an illustration of the extra guide screws location.
  • Page 125 If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 107 for an illustration of the system board drive connectors.
  • Page 126: Removing A Slim Optical Drive

    Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95).
  • Page 127: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 94). If the computer is on a stand, remove the computer from the stand. Remove the access panel (Access panel on page 95). Remove the front bezel (Front bezel on page 96) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.
  • Page 128: Removing And Replacing A 3.5-inch Hard Drive

    NOTE: An optional bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front bezel. Removing and replacing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 129 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 130 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
  • Page 131: Removing A 2.5-inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95). Rotate the drive cage to its upright position. Disconnect the power cable and data cable from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2).
  • Page 132 Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one.
  • Page 133: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis.
  • Page 134 Release the power supply cables from the cable retaining clip under the drive cage. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 135 From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. From the inside of the chassis, press the release button at the front of the power supply (1). Slide the power supply forward (2), and then lift it out of the chassis (3).
  • Page 136: Fan Duct

    Fan duct Description Spare part number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95).
  • Page 137: Smart Cover Lock (solenoid Lock)

    Forgotten password ● NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style ●...
  • Page 138 From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure.
  • Page 139 Smart Cover Lock (solenoid lock)
  • Page 140: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2).
  • Page 141: Cable Routing

    Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Cable routing...
  • Page 142: Front I/o Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 732755-001 Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95). Remove the front bezel (Front bezel on page 96). Rotate the drive cage to its upright position.
  • Page 143 Remove the cables from the cable clip under the drive cage. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly (2) to disengage it from the chassis. Push the assembly into the chassis (3), and remove it from the chassis.
  • Page 144: Power Switch Assembly

    Power switch assembly Description Spare part number Power switch assembly 732756-001 Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95). Remove the front bezel (Front bezel on page 96). Rotate the drive cage to its upright position.
  • Page 145 Remove the cable from the cable clip under the drive cage. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis.
  • Page 146: Speaker

    Speaker Description Spare part number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 94). Remove the access panel (Access panel on page 95).
  • Page 147: Fan Sink

    Fan sink Description Spare part number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 94).
  • Page 148: Processor

    Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
  • Page 149 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...
  • Page 150: System Board

    System board Description Spare part number System board for use in models without Windows 8 (includes thermal material) 717522–001 System board for use in models with Windows 8 Standard (includes thermal material) 717522–501 System board for use in models with Windows 8 Professional (includes thermal material) 717522–601 System board for use in models with NetClone (includes thermal material) 727722–001...
  • Page 151 Slide the system board toward the front of the chassis to disengage the connectors (2), and then lift the system board up and out of the chassis (3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
  • Page 152: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.
  • Page 153: Removal And Replacement Procedures: Ultra-slim Desktop (usdt)

    Removal and replacement procedures: Ultra-slim Desktop (USDT) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 154: Access Panel

    Access panel Description Spare part number Access panel 732763-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 141). Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear of the computer, then lift it off (2).
  • Page 155: Front Bezel

    Front bezel Description Spare part number Front bezel 732764-001 Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.
  • Page 156: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142).
  • Page 157: Bezel Blank

    (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blank...
  • Page 158: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors. System Board Connector System Board Label Color Component Mini PCI Express x1 X1PCIEXP1 black Expansion Card (for example, WLAN card) Mini-SATA mSATA white Ultra-Small SSD Hood Lock HLOCK black...
  • Page 159: Memory

    Memory Description Spare part number 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.
  • Page 160: Populating Sodimm Sockets

    Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. Item Description System Board Label...
  • Page 161: Installing Sodimms

    Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 162: Front Fan

    Front fan Description Spare part number Front fan 732765-001 The front fan sits against the front on the left side of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142).
  • Page 163: Optical Drive

    Optical drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description Spare part number DVD-ROM drive 608394-001 DVD±RW drive 657958-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Removing the optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 164: Preparing The New Optical Drive

    Preparing the new optical drive Before the new optical drive can be used, the release latch must be attached. Peel the backing off the adhesive on the release latch. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive.
  • Page 165: Installing The New Optical Drive

    Installing the new optical drive NOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, you must remove the access panel and the bezel blank covering the opening of the bay before proceeding. Follow the procedures in Access panel on page 142 Bezel blank on page...
  • Page 166: Hard Drive

    Hard drive Description Spare part number 750 GB, 7200 rpm, hybrid SSD 719105-001 500 GB, 7200 rpm, self-encrypting (SED) 696442-001 500 GB, 7200 rpm 686217-001 320 GB, 7200 rpm 639135-001 500 GB, hybrid SSD 724938-001 256 GB Solid State Drive (SSD), self-encrypting (SED) 680020-001 128 GB Solid State Drive (SSD) 665961-001...
  • Page 167 Lift the hard drive carrier straight up and out of the chassis. Remove the four guide screws from the sides of the hard drive carrier. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Hard drive...
  • Page 168: Speaker

    To replace the hard drive, reverse the removal procedures. When replacing the hard drive, position the hard drive so that the top of the hard drive is up against the top of the carrier so that the circuit board on the bottom of the hard drive does not come in contact with the tabs on the bottom of the carrier, then slide the new hard drive into the carrier.
  • Page 169: Heat Sink

    Heat sink Description Spare part number Heat sink 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142).
  • Page 170 If using a new heat sink, go to step 3. If reusing the existing heat sink, clean bottom of the heat sink and apply the thermal material provided in the spares kit to the top of the processor. Position the heat sink atop the processor. If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor.
  • Page 171: Processor

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...
  • Page 172: Smart Cover Lock (solenoid Lock)

    Forgotten password ● NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style ●...
  • Page 173 From the outside, rear side of the chassis, remove the silver security screw that secures the lock to the chassis. From the inside of the chassis, lift the lock up to gain access to the system board connector. Smart Cover Lock (solenoid lock)
  • Page 174 Disconnect the cable from the system board connector labeled HLOCK. To install the Smart Cover Lock, reverse the removal procedure. Refer to the following image for the location of the slots on the back of the chassis in which to install the lock.
  • Page 175 Smart Cover Lock (solenoid lock)
  • Page 176: Drive Cage

    Drive cage Description Spare part number Optical disc drive mounting cage 732761-001 The drive cage sits behind the USB ports on the front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142).
  • Page 177: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142). Remove the optical drive (Removing the optical drive on page 151). Remove the hard drive (Hard drive on page 154).
  • Page 178: Card Reader

    Card reader Description Spare part number Card reader, UHS-I 716390-001 Card reader, UHS-II 736299-001 The card reader is secured to the front right corner of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142).
  • Page 179 Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis. To install the card reader, reverse the removal procedure. Card reader...
  • Page 180: Wlan Module

    WLAN module Description Spare part number HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142). Remove the optical drive (Removing the optical drive on page 151).
  • Page 181: Graphics Board

    Graphics board Description Spare part number AMD Radeon HD 7650A 2GB MXM Graphics 708866-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142).
  • Page 182: Power Switch

    Power switch Description Spare part number Power switch 732767-001 Prepare the computer for disassembly (Preparation for disassembly on page 141). Remove the access panel (Access panel on page 142). Remove the front bezel (Front bezel on page 143). Remove the optical drive (Removing the optical drive on page 151).
  • Page 183: System Board

    System board Description Spare part number System board for use in models without Windows 8 696970-001 System board for use in models with Windows 8 Standard 696970-501 System board for use in models with Windows 8 Professional 696970-601 System board for use in NetClone models 727721-001 Front I/O panel 732762-001...
  • Page 184 Press the tab on right side of the panel (1), and then swing the right side of the cage away from the chassis to remove it (2). Remove the three remaining Torx T15 screws that secure the system board to the chassis. Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis (1).
  • Page 185: Rear Fan

    Lift the rear of the system board until it clears the chassis, and then remove the system board from the chassis (2). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
  • Page 186: Antennas

    From the outside of the chassis, remove the four Phillips screws that secure the fan to the chassis. From the inside of the chassis, slide the fan out from underneath the chassis lip, and then remove the fan. To install the rear fan, reverse the removal procedure. Antennas Two antennas are secured to chassis –...
  • Page 187 Remove the drive cage (Drive cage on page 164). Remove the heat sink (Heat sink on page 157). Remove the system board (System board on page 171). Remove the rear fan (Rear fan on page 173). To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips built into the base pan.
  • Page 188 Pull the antenna out of the clips on the front of the chassis (2), and then pull the antenna out of the hole it routes through (3). To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis.
  • Page 189 From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antenna to the chassis. Pull the antenna through the hole it routes through. To install the rear fan, reverse the removal procedure. Antennas...
  • Page 190: Changing From Desktop To Tower Configuration

    NOTE: An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall, desk, or swing arm. When the mounting bracket is used, do not install the computer with the I/O ports oriented towards the ground.
  • Page 191: Port Cover

    The USDT chassis uses an external power supply. WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. Port cover...
  • Page 192: Computer Setup (f10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...
  • Page 193: Using Computer Setup (f10) Utilities

    Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Replicate the system setup by saving system configuration information on a USB device and ● restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).
  • Page 194: Computer Setup-file

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-1 Computer Setup—File Option Description System Information Lists: Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
  • Page 195: Computer Setup-storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
  • Page 196 Table 8-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.
  • Page 197: Computer Setup-security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 198 Table 8-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device ● System audio ● USB controller (varies by model) ● Network controller ● NOTE: You must disable AMT before trying to hide the network controller. Serial port ●...
  • Page 199 Table 8-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 200 Table 8-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 201 Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded ◦ custom boot keys. Default is Don't Clear. Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify ◦ the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems.
  • Page 202: Computer Setup-power

    Table 8-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f ● keys to access items before the operating system loads. Default is disabled.
  • Page 203 Table 8-4 Computer Setup—Power (continued) Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage.
  • Page 204: Computer Setup-advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
  • Page 205 Table 8-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
  • Page 206: Recovering The Configuration Settings

    Table 8-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: AMT (enable/disable).
  • Page 207: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 180 ●...
  • Page 208: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 209 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 236 for more information.
  • Page 210: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 211 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 212 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 213 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 214: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 215 The power supply adapter must be at the correct power rating the All-in One or USDT. and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Solving power problems...
  • Page 216: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 217 Drive not found (identified). Cause Solution Run the Computer Setup utility and ensure Device Available The device is attached to a SATA port that has been hidden in is selected for the device's SATA port in Security > Device Computer Setup. Security.
  • Page 218 Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some Run the Computer Setup utility and change the “Emulation models) Type” to “Hard Disk” in the device's details under Storage > Device Configuration. Hard drive is damaged.
  • Page 219: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 220 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 221: Solving Display Problems

    Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 222 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 223 Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor.
  • Page 224 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...
  • Page 225 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.
  • Page 226: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 227 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 228: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 229 Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 230: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
  • Page 231 Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the key) to display the Start menu.
  • Page 232: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 233 DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Hardware Installation Problems...
  • Page 234: Solving Network Problems

    Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, For systems with a graphics card: or system board is bad.
  • Page 235 Table 9-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN.
  • Page 236 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 237 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
  • Page 238: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 239 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.
  • Page 240: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.
  • Page 241: Solving Cd-rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 242 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
  • Page 243: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
  • Page 244: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 245 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.
  • Page 246: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 247 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
  • Page 248: 10 Post Error Messages

    10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 249: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 250 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 251 Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off.
  • Page 252 Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan. have malfunctioned. Reseat fan cable. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may Reseat power supply fan.
  • Page 253 Drive Protection System test in F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 254 Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 255 Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 256 Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware. has been recently updated, restore previous system BIOS version.
  • Page 257: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
  • Page 258 Replace the system board. The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Chapter 10 POST error messages...
  • Page 259 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 260 Activity Beeps Possible cause Recommended action Red Power LED flashes ten Bad option card. Check each option card by removing the times, once every second, card (one at a time if multiple cards), then followed by a two second power on the system to see if fault goes pause.
  • Page 261: Password Security And Resetting Cmos

    11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
  • Page 262: Resetting The Password Jumper

    The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2.
  • Page 263: Clearing And Resetting The Cmos

    Remove the access panel. Place the jumper on pins 1 and 2. Replace the access panel. Reconnect the external equipment and plug in the computer. Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords.
  • Page 264 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...
  • Page 265: 12 Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 266: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.
  • Page 267: 13 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 268: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 269: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made.
  • Page 270: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...
  • Page 271: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...
  • Page 272: Recovery Using Windows 8 Operating System Media (purchased Separately)

    Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support.
  • Page 273: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 264. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 274: Creating Recovery Media Using Hp Recovery Manager (select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.
  • Page 275: Creating Recovery Discs With Hp Recovery Disc Creator (select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.
  • Page 276: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.
  • Page 277: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support.
  • Page 278: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
  • Page 279: Using Hp Recovery Disc Operating System Discs (select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 280 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
  • Page 281: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 282 Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
  • Page 283 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
  • Page 284: Appendix B Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 285: Country-specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 286: Appendix C Specifications

    Specifications TWR specifications Chassis 15.7 in 39.9 cm Height 6.7 in 17.0 cm Width 17.4 in 44.2 cm Depth Approximate Weight 20.5 lb 9.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...
  • Page 287: Sff Specifications

    Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 288: Usdt Specifications

    USDT specifications Chassis 2.60 in 6.6 cm Height 9.90 in 25.1 cm Width 10.00 in 25.4 cm Depth (depth will increase if the computer is equipped with a port security bracket) Approximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range (values subject to change with increasing altitude above...
  • Page 289: Index

    Index backups chassis stand AC adapter, USDT creating Windows 7 261, spare part number 24 spare part number 29, 33 cleaning access panel personal files for Windows 8 computer 39 locked 199 computer models 256 mouse 40 SFF removal and replacement battery safety precautions 39 disposal 42...
  • Page 290 SFF, spare part number 24, replacement 165 TWR removal and USDT spare part number 165 replacement 76 TWR removal and HP Recovery Disc Creator, using replacement 79 TWR spare part number 79 general problems 198 TWR, spare part number 17, graphics board...
  • Page 291 SFF 2.5-inch hard drive 119 USDT socket population 148 power-on 249 SFF 3.5-inch hard drive 116 USDT specifications 147 setup 249 SFF expansion card 103 memory modules PCI expansion slot daughter card SFF media card reader 112 spare part number 15, 20, TWR removal and SFF memory 100 22, 27, 50, 100...
  • Page 292 hardware installation 220 recovery using Windows 8 SFF expansion card 103 Internet access 232 operating system media 260 SFF media card reader 111 keyboard 218 removal and replacement SFF slim optical drive 114 Media Card Reader 207 power switch assembly 132 TWR 2.5-inch hard drive 70 memory 226 SFF fan duct 124...
  • Page 293 service considerations 40 system board removal and TWR memory 50 setup password 249 replacement 138 USDT memory 147 system board, spare part stand (USDT), spare part number access panel, spare part number 22, 27, 28 29, 33 number 22, 28 Smart Cover Lock static electricity 36 disassembly preparation 94...
  • Page 294 rear port cover, spare part access panel, spare part USB powered speakers, spare part number 31 number 15, 21 number 17, 19, 24, 26, 32, 33 Smart Cover Lock removal and disassembly preparation 44 USDT replacement 160 drive power cable, spare part AC adapter, spare part solenoid lock removal and number 16, 21...
  • Page 295 Windows 7 operating system DVD creating 263 using for restore 267 Windows 7 operating system media creating 263 Windows 8 backup and restore 255 Driver Recovery media 260 f11 recovery 257 hard drive recovery 257 operating system DVD 260 recovery partition 257 restoring the hard drive 257 WLAN module USDT removal and...

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