HP EliteDesk 8 Tower G1i Maintenance And Service Manual
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HP EliteDesk 8 Tower G1i Maintenance And Service Manual

HP EliteDesk 8 Tower G1i Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 8 Tower G1i Desktop AI PC
HP EliteDesk 8 Tower G1i E Desktop AI PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP EliteDesk 8 Tower G1i

  • Page 1 Maintenance and Service Guide HP EliteDesk 8 Tower G1i Desktop AI PC HP EliteDesk 8 Tower G1i E Desktop AI PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP End Not all features are available in all and used by HP Inc. under license.

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear..................................................2 Serial number location ..........................................4 Using an optional security lock......................................4 Security cable lock........................................... 4 Padlock..............................................5 2 Illustrated parts catalog..........................................6 Computer major components......................................
  • Page 4 Preparation for disassembly....................................22 Battery..............................................23 Memory modules (DIMMs)....................................... 25 5 Removal and replacement procedures for authorized service provider parts................. 29 Component replacement procedures ..................................29 Front bezel filter ..........................................29 Access panel .............................................30 Solid-state drive..........................................31 WLAN module............................................ 32 Optical drive ............................................
  • Page 5 Disk drive transaction problem ....................................66 Drive not found (identified) .......................................67 Nonsystem disk/NTLDR missing message ..............................67 Computer will not boot from hard drive................................67 Computer seems to be locked up ..................................68 Solving audio problems.........................................68 Sound cuts in and out........................................68 Sound does not come out of the speaker or headphones ......................68 Computer appears to be locked up while recording audio......................69 Line-in jack is not functioning properly ................................69 Solving printer problems........................................69...
  • Page 6 10 Backing up, restoring, and recovering................................... 112 Backing up information and creating recovery media..........................112 Using Windows tools for backing up................................112 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................112 Restoring and recovering your system..................................112 Creating a system restore .....................................
  • Page 7 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive..................118 Downloading the latest HP PC Hardware Diagnostics UEFI version................119 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..............................................119 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)..............119 Downloading Remote HP PC Hardware Diagnostics UEFI ......................119...

  • Page 8: Computer Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: You can use this computer model in a tower orientation or a desktop orientation.

  • Page 9: Rear

    Table 1-1 Identifying the front panel components Front panel components Removable storage (select products only) Power button* Optical drive eject button Audio-out (headphone)/Audio-in (microphone) combo jack** Slim optical drive (select products only) USB 10 Gbps ports (4) Hard drive activity light USB Type-C®...
  • Page 10 Table 1-2 Rear components and their descriptions Item Icon Component Item Icon Component Padlock loop Flex I/O port 1 Security cable slot Attaches an optional security cable to the computer. RJ-45 (network) jack NOTE: The security cable is Connects a network cable. designed to act as a deterrent, but it might not prevent the computer from being...

  • Page 11: Serial Number Location

    *When you plug in a device, a menu that enables you to select either the Line Out or Line In option is displayed. NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: The DP ports are supported when the system is configured with Intel® UHD integrated graphics.

  • Page 12: Padlock

    Padlock You can secure the computer with a padlock. Pull the padlock loop out of the computer case (1). Insert the padlock through the loop, and then secure the padlock (2). Padlock...

  • Page 13: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Intel Core Ultra 5 Processor 235 P25098-003 Intel Core Ultra 5 Processor 225 P25097-003 Memory modules (UDIMM, PC5-5600) 32 GB, NECC N77572-001 32 GB, NMIC P13754-001 16 GB, NECC N77570-001 8 GB, NECC...
  • Page 15 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Optical drive cage not available as a spare part (10) Optical drive NOTE: The optical drive latch is available as spare part number M52203-001. The optical drive bezel is available as spare part number P24512-001. The optical drive blank (for use in models without an optical drive) is available as spare part number P24511-001.

  • Page 16: Miscellaneous Parts

    Optical drive bezel P24512-001 Optical drive bezel blank P24511-001 Keyed cable lock (10 mm) 840158-001 Solenoid Lock 784777-001 Adapters DisplayPort-to-DVI 753744-001 DisplayPort-to-VGA 753745-001 USB-C-to-USB 3.0 814618-001 USB-C-to-HDMI 2.0 935325-001 HP QX118 removable SSD N02710-003 USB-C-to-DisplayPort N81435-001 Internal cables Miscellaneous parts...
  • Page 17 P10675-001 Keyboard (country codes are listed following this table) USB, slim, smart card P10664-xx1 HP 125, wired P10665-xx1 HP 125 antimicrobial, wired (the People's Republic of China) P10667-AA1 HP Halley, USB P10674-xx1 HP 725, wireless keyboard + mouse P33679-xx1 Power cord (C13, 1.83 m [6 ft])
  • Page 18 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number The People's Republic of China M82823-001 South Africa M82832-001 Switzerland M82833-001 Switzerland (halogen free) P23966-001 Taiwan M82826-001 Thailand P10529-001 United Kingdom M82834-001 United Kingdom (halogen free) P23968-001 Power cord (0. 1 m [0.3 ft]) Japan N62714-001 Table 2-3...

  • Page 19: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Relative humidity Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 21: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 22: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 23: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.

  • Page 26: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 27: Lithium Coin Cell Battery

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.

  • Page 28: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved.

  • Page 29: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 30: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 31 Locate the RTC battery on the system board. Squeeze the latch (1), and then lift the cover (2) to open it. To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. Chapter 4 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 32: Memory Modules (Dimms)

    With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place. The battery holder automatically secures the battery in the proper position. Rotate the cover (1) onto the battery socket, and then press the cover (2) down until it locks into place.
  • Page 33 ● DDR5-5600 SDRAM UDIMM ● Mandatory JEDEC SPD information The computer supports the following setups: ● 12 Gbit and 16 Gbit non-ECC memory technologies ● Single rank and double rank memory modules ● Memory modules constructed with ×8 and ×16 DDR devices; memory modules constructed with ×4 SDRAM are not supported NOTE: Actual data transfer rate is determined by system configuration.
  • Page 34 Locate memory module sockets 1 - 4 on the system board. To remove a memory module, open both latches of the memory module socket (1), and then remove the memory module from the socket (2). Memory modules (DIMMs)
  • Page 35 To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: A memory module can be installed in only one way.

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 37: Access Panel

    ■ While pressing and holding the optical drive (1), pull the filter (2) off the bezel. To install the filter, reverse the removal procedure. Access panel To remove the access panel, use these procedures. Before removing the access panel, follow this step: ■...

  • Page 38: Solid-State Drive

    Slide the panel (2) back, and then lift it (3) off the computer. To install the access panel, reverse the removal procedure. Solid-state drive To remove the solid-state drive (SSD), use these procedures. Table 5-2 SSD descriptions and part numbers Description Spare part number 2 TB, TLC, nM...

  • Page 39: Wlan Module

    If the SSD you are removing is under the drive cage, rotate the drive cage to the upright position (see Drive cage on page 38). Remove the SSD: Locate the SSDs on the system board: Press the release lever (1), and then pull the drive assembly (2) out of the system board connector. To install the SSD, reverse the removal procedure.
  • Page 40 Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 7 BE200 Bluetooth 5.4 WLAN (vPro) N39882-001 Intel Wi-Fi 7 BE200 Bluetooth 5.4 WLAN (non-vPro) N39883-001 Realtek Wi-Fi 6E RTL8852CE + Bluetooth 5.3 N19618-001 WLAN module antenna cover N44228-001 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see...

  • Page 41: Optical Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
  • Page 42 Table 5-4 Optical drive descriptions and part numbers (continued) Description Spare part number DVD-RW M75172-001 Optical drive latch M52203-001 Optical drive bezel P24512-001 Optical drive blank (for use in models without an optical drive) P24511-001 Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 43: Front Bezel

    Install the release latch onto the drive. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. Connect the power cable and data cable to the rear of the drive, and then connect the opposite end of the data cable to one of the SATA connectors labeled SATA1 or SATA2 on the system board.

  • Page 44: Bezel Blank

    Rotate the top of the bezel (2) downward, and then remove it from the computer. To install the front bezel, reverse the removal procedure. Bezel blank To remove the bezel blank, use these procedures. Table 5-6 Bezel blank description and part number Description Spare part number Bezel blank...

  • Page 45: Drive Cage

    ■ Press the release tab (1) on both sides of the inside of the blank, and then pull the blank (2) off the front of the bezel. Drive cage To rotate the drive cage to the upright position, use these procedures. Before rotating the drive cage, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 46: Graphics Card Holder

    Graphics card holder To remove graphics card holder, use these procedures. Before replacing the graphics card holder, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 30).
  • Page 47 Table 5-7 Graphics card descriptions and part numbers (continued) Description Spare part number NVIDIA RTX A400 N91237-002 NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card configurations, you must install the first (primary) card in the PCI Express ×16 socket.

  • Page 48: Speaker

    If you are not installing a new graphics card, install an expansion slot cover to close the open slot. CAUTION: After removing an graphics card, you must replace it with a new card or expansion slot cover to properly cool internal components during operation. To install a new graphics card, reverse the removal procedures.

  • Page 49: Hard Drive And Drive Cage

    Pull the bottom rubber post (4) away from the speaker, and then release the bottom of the speaker (5). To install the speaker, reverse the removal procedures. Hard drive and drive cage To remove the hard drive and drive cage, use these procedures. Table 5-9 Hard drive descriptions and part numbers Description...
  • Page 50 Pull the drive cage (3) up and into the computer to remove it. Disconnect the power and data cables (1) from the hard drive. Pull the drive release lever (2), and then pull the drive (3) out of the drive cage. Hard drive and drive cage...

  • Page 51: Power Supply

    To remove the hard drive cage from the optical drive cage, remove the two T8 screws (1), slide the hard drive cage (2) out slightly, and the separate the hard drive cage (3) from optical drive cage. To install the hard drive, reverse these procedures. NOTE: You can install a second hard drive on the bottom of the hard drive cage.
  • Page 52 Disconnect the power supply cables from the following system board connectors: ● PWRCPU (1) ● PWR (2) ● PWRCMD (3) Remove the power supply cables from the clips built into the side (4) and bottom (5) of the chassis. Remove the three Torx screws (1) that connect the power supply to the rear of the chassis. Press the release lever (2) at the front of the power supply, slide the power supply (3) toward the front of the computer, and then lift the power supply (4) out of the computer.

  • Page 53: Rear Fan

    Rear fan To remove the fan, use these procedures. Table 5-11 Rear fan description and part number Description Spare part number Rear fan P29840-001 Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 54: Hood Lock

    Table 5-12 Hood sensor description and part number Description Spare part number Hood sensor P27705-001 Before removing the hood sensor, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 30).

  • Page 55: Serial Port

    Before removing the hood lock, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 30). Remove the optical drive (see Optical drive on page 34). Remove the front bezel (see Front bezel on page 36).

  • Page 56: Heat Sink With Fan

    Remove the optical drive (see Optical drive on page 34). Remove the front bezel (see Front bezel on page 36). Rotate the drive cage to the upright position (see Drive cage on page 38). To replace the serial port: Disconnect the serial port cable from the system board connector (1). Remove the two hex screws (2) from the rear of the computer.
  • Page 57 Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 30). Remove the heat sink with fan: Disconnect the fan cable from the system board connector (1). In the order indicated on the heat sink, loosen the four captive Torx screws (2). IMPORTANT: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to evenly seat the downward forces on the processor.
  • Page 58 To remove the fan from the heat sink, remove the four Phillips screws (1) that secure the fan to the heat sink, and then remove the fan (2) from the heat sink. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 59: Processor

    Processor To remove the processor, use these procedures. Table 5-16 Processor descriptions and part numbers Description Spare part number Intel Core Ultra 9 Processor 285 P29915-003 Intel Core Ultra 7 Processor 265 P25099-003 Intel Core Ultra 5 Processor 245 P29916-003 Intel Core Ultra 5 Processor 235 P25098-003 Intel Core Ultra 5 Processor 225...

  • Page 60: Wireless Antennas And Cables

    To install the processor, reverse the removal procedures. IMPORTANT: When installing a processor, be sure to align the triangle mark on the processor with the triangle mark on the processor socket. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer.
  • Page 61 Before removing the wireless antennas and cables, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the access panel (see Access panel on page 30). Remove the optical drive (see Optical drive on page 34).

  • Page 62: Option Board

    Option board To remove the option board, use these procedures. Table 5-18 Option board descriptions and part numbers Description Spare part number 1 GbE Fiber NIC M27481-002 USB-to-serial N07478-001 USB-to-serial (fly cable) P27716-001 Thunderbolt™ 4 (15 W out) P27709-001 USB-C P27710-001 2×...

  • Page 63: System Board

    Rotate the drive cage to the upright position (see Drive cage on page 38). Remove the fan (see Rear fan on page 46). Remove the option board: Remove the two Phillips screws (1) that secure the board to the system board. Lift to disengage the board (2) from the system board connector and remove the option board from the computer.
  • Page 64 Remove the drive cage (see Hard drive and drive cage on page 42). Remove the fan (see Rear fan on page 46). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 65 Slide the system board (2) toward the front of the computer, and then lift it (3) up and out of the computer. To install the system board, reverse the removal procedures. Use the following illustration and table to determine system board component locations. Table 5-20 System board components Item...
  • Page 66 Table 5-20 System board components (continued) Item Component Item Component Memory modules (DIMM4 - DIMM1) (16) PCI Express ×1 shifted to ×4 RTC battery (17) PCI Express ×1 Drive power (18) PCI Express ×16 Power supply (19) Flex I/O board 2 Drive power (20) COM A...

  • Page 67: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 68: Helpful Hints

    Modern Standby is a low-power sleep mode designed to keep a device connected to the network and allow background tasks to run even while in sleep mode. However, some older devices or drivers might not fully support Modern Standby, leading to excessive power consumption, louder fan noise during standby, or system crashes and blue screens.

  • Page 69: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to - Before turning on the computer, press and hold f10.

  • Page 70: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 71: Computer Turns Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 72: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector located on the rear of the power supply is set to the appropriate voltage.

  • Page 73: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection has been Be sure that the computer air vents are not blocked and the activated. A fan might be blocked or not processor cooling fan is running. turning, or the heat sink is not properly Open the access panel, press the power button, and see if the attached to the processor.

  • Page 74: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 75: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 76: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 77: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 78: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 79: A New Device Is Not Recognized As Part Of The System

    A new device is not recognized as part of the system Use this information to troubleshoot the computer. Cause Solution Cables of new external device are loose or Be sure that all cables are properly and securely connected and that pins power cables are unplugged.

  • Page 80: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 81: Diagnostics Reports A Failure

    Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 82: Cannot Connect To Network Server When Attempting Remote System Installation

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 83: Out Of Memory Error

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 84: Usb Flash Drive Not Found (Identified)

    Cause Solution The drive letter after the last physical drive is Change the default drive letter for the flash drive in Windows. not available. USB flash drive not found (identified) Use this information to troubleshoot the computer. Cause Solution The device is attached to a USB port that has Run the Computer Setup utility and enable the USB ports in Advanced >...

  • Page 85: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 86 Cause Solution Software being used is not Microsoft-certified Verify that the software is certified by Microsoft for your version of for your version of Windows. Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. “Illegal Operation has Occurred”...

  • Page 87: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 88: Computer Setup Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 89 Table 7-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 90 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 91 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 92: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 93 Table 7-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 94 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 95 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 96 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 97 Table 7-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 98: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 7-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 99 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 100 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for RAID Enables RAID. Default is disabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations. The following settings are possible: ●...
  • Page 101 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 102 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 103 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 7 Computer Setup (F10) Utility...
  • Page 104 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 105 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 106 Table 7-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 107 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 7 Computer Setup (F10) Utility...

  • Page 108: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 109 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 110 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 111 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 112 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 113 Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 114: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 8-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 115 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 116 Table 8-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 117: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 80 for information about backing up the BIOS settings.

  • Page 118: Clearing Cmos

    Turn on or restart the computer. ● To delete the Setup password, go to step 2. ● To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: ● Press while the “Press the ESC key for Startup Menu”...

  • Page 119: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 120: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 121: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 122: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 123: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 124: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 118. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 125: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 126: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 127: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 128: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 129 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 130: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 131: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 132: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 133: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 134 Table 13-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 135: Specifications

    Specifications This section provides specifications for your computer. Table 14-1 Specifications Metric U.S. Dimensions Height 337.0 mm 13.27 in Width 155.0 mm 6.10 in Depth 308.0 mm 12.13 in Approximate weight (standard configuration) 5.59 kg 12.32 lb Temperature range Operating 10°C to 35°C 50°F to 95°F Nonoperating...

  • Page 136: Index

    12, 13 Quick Boot 101 hood sensor error removal and replacement 46 codes 101, 107 HP PC Hardware Diagnostics UEFI error messages 101 cable management 12, 20, 21 downloading 118 expansion board cable pinouts, SATA data 20 failure ID code 117...
  • Page 137 HP Cloud battery 23 Recovery Download password memory 25 Tool 112 Power-On 110 optical drive 34 creating using Windows security 110 internet access problems 77 tools 112 Setup 110 Remote HP PC Hardware Performance Control 94 Diagnostics UEFI settings...
  • Page 138 padlock 5 wireless antennas security cable slot, identifying 3 removal and replacement 53 Security menu, Computer WLAN module Setup 85 illustrated 7 serial number location 4 removal and replacement 32 serial port removal 48 service considerations 12, 18 Setup password 110 slots security cable 3 software...

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