Saving A Service Report; Updating Firmware - G-Technology G SPEED STUDIO XL Product Manual

Configuring G-SPEED Studio XL
G SPEED
XL
STUDIO
with Thunderbolt™

Saving a Service Report

A service report can be useful to technical support for troubleshooting or diagnosing device issues.
To save a service report to your Mac®, click on the System Information menu link, then click on the
Save Service Report button. A prompt will ask where you want to save the HTML file containing
the service report. Choose a location, then click the Save button. A technical support representative
might ask you to email this file for system analysis.

Updating Firmware

For optimal controller and system hardware performance, it is a good idea to keep your G-SPEED
Studio XL firmware up to date. Download the latest firmware from the G-Technology website at
www.g-technology.com/support/g-speed_studio_xl and place the .img file on your Mac®.
Note that after the update process completes, you will need to restart your Mac® for the changes to
take effect.
To update the controller firmware:
1. From the Admin drop-down menu in the menu bar at the top of your desktop, choose System Update.
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