Gateway 3-Bay mBTX Pro User Manual page 161

Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other
factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower
the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send) data is limited
to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited
to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at 14,400 bps when you
have a 56K modem
•
Current fax technology only supports a maximum send and receive rate of 14,400 bps.
The modem is not recognized by your computer
•
Make sure that the line connected to the modem is working and plugged into the
appropriate port on your computer. See
sure that the connections have been made correctly.
•
If the modem shares the telephone line with another device, make sure that the telephone
line is not in use (for example, someone is on the telephone, or another modem is in use).
•
Use the modem cable that came with your computer. Some telephone cables do not meet
required cable standards and may cause problems with the modem connection.
•
Shut down and restart your computer.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click (Start), then click Control Panel. The Control Panel window opens.
3
Click Hardware and Sound, then click Phone and Modem Options. The Phone and
Modem Options dialog box opens.
4
Click the Modems tab, click your modem, then click Properties. The Modem Properties
dialog box opens.
5
Click the Diagnostic tab, then click Query Modem. If information about the modem
appears, the modem passed diagnostics. If no modem information is available, a white
screen appears with no data, or if you get an error such as port already open or the
modem has failed to respond, the modem did not pass diagnostics.
Help
For more information about modem troubleshooting, click Start, then click
Help and Support. Type the phrase modem troubleshooting in the Search
Help box, then press E
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. Handshaking is
a digital "getting acquainted" conversation between the two modems that establishes connection
speeds and communication protocols. You may hear unusual handshaking sounds when the
modems first connect. If the handshaking sounds are too loud, you can turn down the modem
volume.
To turn down the modem volume:
1
Click (Start), then click Control Panel. The Control Panel window opens.
2
Click Hardware and Sound, then click Phone and Modem Options. The Phone and
Modem Options dialog box opens.
3
Click the Modems tab, click the modem you want to adjust, then click Properties.
4
Click the Modem tab, then adjust the Speaker volume control.
5
Click OK twice to close the Phone and Modem Options dialog box.
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