Gateway GM5416 Reference Manual
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Gateway GM5416 Reference Manual

Gateway gm5416: reference guide
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Summary of Contents for Gateway GM5416

  • Page 1 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Chapter 4: Upgrading Your Computer ..29 Preventing static electricity discharge ....30 Opening the case ....... . . 31 Removing the side panel .
  • Page 5 Telephone support ....... 102 Before calling Gateway Customer Care ... . 102 Telephone numbers .
  • Page 6 Self-help ........104 Tutoring ........105 Training .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your • Front • Back Computer...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette drive (optional) Headphone jack Microphone jack Component Icon Memory card reader DVD/CD drive Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader.
  • Page 13 USB ports Video, Audio left, and Audio right jacks (optional) www.gateway.com Description Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports. Use this drive to read from and write to 3.5"...

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Voltage switch Power connector PS/2 keyboard port Monitor (VGA) port IEEE 1394/FireWire™ port USB ports S/PDIF jack (optional) Microphone jack Headphone/front speaker jack TV tuner...
  • Page 15 Wireless network antenna (optional) and connectors Case thumbscrew PS/2 mouse port Parallel port www.gateway.com Description Plug a VGA (blue connector) monitor cable into this port. Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into this 6-pin IEEE 1394 port. For more information, see “Installing a printer,...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) Surround L/R speaker jack (black plug) Audio in/side speaker jack (blue plug) -OR- Side speaker jack Video card (optional) Modem jack (optional) Telephone jack (optional) Description Plug an Ethernet network cable or a device...

  • Page 17: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 18: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 19: Reducing Eye Strain

    • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.gateway.com...

  • Page 20: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 21: Checking The Voltage Selection

    Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. The switch is located on the back of your computer, near the power cable connector. To see its location, see “Back” on page www.gateway.com...

  • Page 22: Connecting To A Broadband Modem Or Network

    CHAPTER 3: Setting Up and Getting Started Connecting to a broadband modem or network Important Your computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

  • Page 23: Starting Your Computer

    If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the power button to “wake” it www.gateway.com Important Your computer has a built-in, variable-speed fan. In addition,...

  • Page 24: Turning Off Your Computer

    Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left them.

  • Page 25: Restarting (Rebooting) Your Computer

    If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back www.gateway.com (Start), click the arrow next to the lock icon,...

  • Page 26: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Function keys Editing buttons Internet buttons Windows keys Feature...

  • Page 27: Elite Multimedia Keyboard Features

    The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Sleep button Function keys Windows keys www.gateway.com Description Show if your N keys are activated. Press the CROLL corresponding key to activate the function.
  • Page 28 CHAPTER 3: Setting Up and Getting Started Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions.

  • Page 29: Using The Mouse

    Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
  • Page 30 CHAPTER 3: Setting Up and Getting Started You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer display Select an object on the computer display Start a program...

  • Page 31: Adjusting The Volume

    Click slider opens. Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click click it again. www.gateway.com ) on the taskbar. The volume control Volume (Mute). To restore volume, “Using the...
  • Page 32 CHAPTER 3: Setting Up and Getting Started To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. volume independently of general volume (such as the volume used for music and game sounds).

  • Page 33: Configuring The Audio Jacks

    If your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon Follow the on-screen instructions to configure the audio jacks for your speaker setup. www.gateway.com Control Panel Hardware and Sound (Start), then click Control Panel on the taskbar.

  • Page 34: Installing A Printer, Scanner, Or Other Device

    CHAPTER 3: Setting Up and Getting Started Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire (USB), serial, and parallel.

  • Page 35: Chapter 4: Upgrading Your Computer

    Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader •...

  • Page 36: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 37: Opening The Case

    Loosen the two captive thumbscrews on the back edge of the side panel. (These screws cannot be removed.) Slide the side panel toward the back of your computer, then pull the panel away from your computer. www.gateway.com “Preventing static electricity...

  • Page 38: Removing The Front Bezel

    CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: Remove the side panel by following the instructions in “Removing the side panel” on page Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it.

  • Page 39: Closing The Case

    Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer. Press the left side of the bezel firmly until the release tabs snap into place. www.gateway.com Tabs...

  • Page 40: Replacing The Side Panel

    CHAPTER 4: Upgrading Your Computer Replacing the side panel To replace the side panel: Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. Slide the side panel toward the front of the computer until the back of the side panel is flush with the back of the computer.
  • Page 41 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel’s internal locking tabs unlocking.
  • Page 42 CHAPTER 4: Upgrading Your Computer Slide the tabs of the new color panel up into the slots on the front bezel. Press firmly on the lower left and lower right parts of the color panel to engage the panel’s internal locking tabs.

  • Page 43: Installing Memory

    - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. www.gateway.com...
  • Page 44 “Replacing the side panel” on page Return your computer to its upright position. Reconnect the cables and the power cord. Turn on your computer. Windows starts and the Windows desktop appears. Click Properties. The amount of memory in your computer is displayed.

  • Page 45: Adding Or Replacing An Optical Disc Drive

    You will reconnect the cables after you install the new drive. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. www.gateway.com Important The color and shape of your replacement drive’s front cover may Step 8.
  • Page 46 CHAPTER 4: Upgrading Your Computer Remove the two drive retention screws. Slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

  • Page 47: Replacing The Memory Card Reader

    Slide the top bezel toward the front of the computer about 3/4 inch, then remove it from your computer. Remove the two screws that secure the card reader to the computer. www.gateway.com Important The color and shape of your replacement card reader’s front Screws...
  • Page 48 CHAPTER 4: Upgrading Your Computer Unplug the cable from the back of the card reader, then slide the card reader toward the front of your computer. Slide the new card reader into place, then secure it with the two screws you removed previously. Plug the cable back into the card reader.

  • Page 49: Adding Or Replacing A Hard Drive

    “Removing the side panel” on page Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Disconnect the hard drive cage fan cable from the system board. www.gateway.com...
  • Page 50 CHAPTER 4: Upgrading Your Computer Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) Remove the hard drive cage from the computer. If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive out of the cage.

  • Page 51: Replacing The Heat Sink And Processor

    For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Unplug the heat sink fan cable from the system board. www.gateway.com Hard drive cage tabs Step “Recovering your system”...
  • Page 52 CHAPTER 4: Upgrading Your Computer Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up.

  • Page 53: Adding Or Replacing An Expansion Card

    If you are replacing an expansion card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may need to reconnect the cables after you install the new card.) Open the card retention lever. www.gateway.com...
  • Page 54 CHAPTER 4: Upgrading Your Computer If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. card. Touching the contacts can cause electrostatic damage to the card. Install the new card into the expansion slot.

  • Page 55: Replacing The System Battery

    Write down all values in the menus and submenus, then exit from the utility. remove the system battery. All settings will return to their factory defaults. Shut down your computer. www.gateway.com Caution Any custom BIOS settings you have made will be lost when you...
  • Page 56 CHAPTER 4: Upgrading Your Computer Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.

  • Page 57: Replacing The System Board

    Lift the system board up and out of the case. Align the new system board on the screw holes in the case, then secure it into the case with the screws. www.gateway.com You can label each cable with tape to make it easier to re-connect Screws...
  • Page 58 CHAPTER 4: Upgrading Your Computer If your replacement system board does not include a processor remove the processor from the old system board by following the directions in sink and processor” on page heat sink into the new system board by following the directions in the same procedure.

  • Page 59: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer...

  • Page 60: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and...

  • Page 61: Cleaning Your Computer

    • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit www.gateway.com...

  • Page 62: Cleaning The Exterior

    CHAPTER 5: Maintaining Your Computer Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

  • Page 63: Cleaning The Monitor

    Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: • Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...

  • Page 64: Updating Windows

    CHAPTER 5: Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.

  • Page 65: Checking Hard Drive Space

    To check hard drive space: Click window opens. Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.com Shortcut Start Computer right-click drive (Start) then click Computer. The Computer Properties...

  • Page 66: Deleting Unnecessary Files

    CHAPTER 5: Maintaining Your Computer Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens.
  • Page 67 If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

  • Page 68: Defragmenting The Hard Drive

    CHAPTER 5: Maintaining Your Computer Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together.

  • Page 69: Backing Up Files

    If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: Click window opens.

  • Page 70: Scheduling Maintenance Tasks

    CHAPTER 5: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: Click Tools, then click Task Scheduler.

  • Page 71: Moving From Your Old Computer

    Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. click Help and Support. Type transferring files in the Search Help box, then press E www.gateway.com (Start), All Programs, Accessories, System Help For more information about transferring files, click Start, then...

  • Page 72: Moving Files And Settings Manually

    Go to - OR - In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. Double-click the C:\ drive icon. Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files.
  • Page 73 File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA...
  • Page 74 CHAPTER 5: Maintaining Your Computer...

  • Page 75: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 76: Safety Guidelines

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. CHAPTER 6: Troubleshooting “Preventing static electricity discharge” on page...

  • Page 77: Troubleshooting

    Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com Help For more information about troubleshooting, click Start, then NTER...
  • Page 78 • Clean the disc. For more information, see optical discs” on page • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation.

  • Page 79: Diskette Drive

    Make sure that the diskette you are using is IBM-compatible. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.gateway.com “Checking the hard drive for errors” 60. If errors are detected and corrected, try...

  • Page 80: Dvd Drives

    You see a “Disk is full” error message • Delete unnecessary files on the diskette. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. • Run Error Checking on the diskette. For more information, see on page You see a “Non-system disk”...

  • Page 81: File Management

    Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. www.gateway.com key, the file HIFT...

  • Page 82: Hard Drive

    Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, then click Help and Support. Type file management in the Search Help box, then press E •...

  • Page 83: Internet

    ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com Help For more information about troubleshooting Internet NTER...

  • Page 84: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...

  • Page 85: Media Center

    Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 86 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Note: Cable connections must be made correctly for optimal video quality.
  • Page 87 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 88: Memory

    You want to know whether you can play recorded programs on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as WinDVD).

  • Page 89: Modem (Cable Or Dsl)

    Enter the information for your area, then click OK. Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. Make sure that all settings are correct. www.gateway.com (Start), then click Control Panel. The...
  • Page 90 click Help and Support. Type dialing in the Search Help box, then press E • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
  • Page 91 If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

  • Page 92: Monitor

    The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect.
  • Page 93 The color is not uniform • Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. • Make sure that: • Non-shielded speakers are not placed too close to the monitor.

  • Page 94: Mouse

    Mouse The mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works.

  • Page 95: Printer

    Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. www.gateway.com (Start), then click Control Panel. The...

  • Page 96: Sound

    You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: Click Control Panel window opens. Click Hardware and Sound, then click the Printers category.

  • Page 97: Recovering Your System

    Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 98: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
  • Page 99 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 100 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.
  • Page 101 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 102 To recover software and drivers using recovery discs: Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc’s Gateway Recovery Center starts. CHAPTER 6: Troubleshooting...
  • Page 103 Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 104: Using Microsoft System Restore

    Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 105 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears.
  • Page 106 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. Click Create. The Create a restore point dialog box opens. Type a description for the restore point (such as the date and time), then click Create.

  • Page 107: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.

  • Page 108: Recovering Your System Using The Windows Dvd

    For instructions, see and drivers using recovery discs” on page Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: CHAPTER 6: Troubleshooting NTER “Recovering pre-installed software...

  • Page 109: Telephone Numbers

    Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems.

  • Page 110: Self-Help

    The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and the online User Guide.

  • Page 111: Tutoring

    Tutoring Answers by Gateway answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description Gateway A variety of courses and Learning tutorials are available on CD.
  • Page 112 CHAPTER 6: Troubleshooting...

  • Page 113: Chapter 7: Legal Notices

    AppendixA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 114: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 115: Care During Use

    Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

  • Page 116: Regulatory Compliance

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the...
  • Page 117 IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction. www.gateway.com...

  • Page 118: Laser Safety Statement

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.

  • Page 119: Lightning Protection

    Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system.

  • Page 120: Environmental Information

    Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 121: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 122 Appendix A: Legal Notices...

  • Page 123: Index

    Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack S/PDIF jack side speaker jack...
  • Page 124 configuring audio jacks speakers connecting modem PS/2 keyboard PS/2 mouse to Ethernet network to Internet to network connections audio in center speaker digital camera digital video camera Ethernet external audio external speakers Firewire front speaker headphone i.Link IEEE 1394 keyboard line in line out microphone...
  • Page 125 Firewire port folders opening fragmentation front bezel removing replacing function keys Gateway contact information hard drive adding backing up files www.gateway.com checking for errors checking for free space defragmenting deleting files and folders replacing scanning for errors...
  • Page 126 features PS/2 port troubleshooting USB port keys and buttons application arrow audio playback directional editing function Internet mouse navigation numeric sleep Windows label Microsoft Certificate of Authenticity product LCD panel cleaning troubleshooting lights See indicators line in jack line out jack maintenance backing up files checking for drive errors...
  • Page 127 IEEE 1394 support for USB support for pointer moving ports See connections power button connector Hibernate mode source problems Standby/Resume troubleshooting www.gateway.com turning off computer turning on computer power button printer default installing parallel port troubleshooting USB port programs closing unresponsive opening...
  • Page 128 Index Technical Support tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries Learn With Gateway transferring files from old computer settings from old computer troubleshooting add-in cards automated system cards CD drive diskette drive...
  • Page 129 (UPS) updating Windows USB port volume adjusting adjusting modem controls muting troubleshooting Windows key Windows Media Center troubleshooting Windows Product Key Code Windows Update wired Ethernet troubleshooting working safely Zip drive Zip drive port www.gateway.com...
  • Page 130 Index...
  • Page 132 MAN GERSHWIN HW REF GDE R1 12/06...

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