Gateway E-4000 User Manual
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Gateway E-4000 User Manual

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Summary of Contents for Gateway E-4000

  • Page 3: Table Of Contents

    Desktop to tower conversion ........15 Gateway 4-bay Small Form Factor Front ....... . 16 Gateway 4-bay Small Form Factor Back .
  • Page 4 4 Using Drives and Multimedia ........43 Using the diskette drive .
  • Page 5 Replacing the system board ........154 Gateway 4-bay Small Form Factor case ....... 158 Opening the case .
  • Page 6 Telephone support ..........222 Before calling Gateway Technical Support ......222 Telephone support .

  • Page 7: Checking Out Your Gateway E-4000 Computer

    Checking Out Your Gateway E-4000 Computer This chapter introduces you to the basic features of your Gateway E-4000 computer. Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer’s model and serial number ■...

  • Page 8: Features

    Chapter 1: Checking Out Your Gateway E-4000 Computer Features This MicroATX form factor (µATX) 478-pin FC-PGA2 system board uses the ® Intel i82845GL chipset. The system board supports: ■ DDR DIMM system memory ® ■ Intel Pentium 4 processor (with 100 MHz 400 MT/s front side bus) ■...

  • Page 9: Identifying Your Computer Case Style

    Identifying your computer case style Use the following descriptions to identify your computer case style. Gateway Mid Tower Gateway Micro Tower Gateway 4-bay Small Form Factor The Gateway Mid Tower The Gateway Micro The Gateway 4-bay Small Form case has an access...

  • Page 10: Gateway Mid Tower Front

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway Mid Tower Front Your computer may contain any of the following components. CD/DVD/Recordable drive CD/DVD eject button 5.25-inch drive bay cover 3.5-inch drive bay cover USB 2.0 ports Diskette drive Diskette eject...
  • Page 11 Gateway Mid Tower Front Component Icon Description CD/DVD/Recordable Use this drive to listen to audio CDs, install games and drive programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive”...

  • Page 12: Gateway Mid Tower Back

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway Mid Tower Back Your computer may contain any of the following components. Power connector Kensington lock slot Voltage switch Case cover shipping screw PS/2 mouse port Microsoft Certificate of PS/2 keyboard port Authenticity USB 2.0 ports...
  • Page 13 Gateway Mid Tower Back Component Icon Description Power connector Plug the power cable into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.
  • Page 14 Chapter 1: Checking Out Your Gateway E-4000 Computer Component Icon Description Parallel port Plug a parallel device (such as a printer) into this port. Monitor port Plug a monitor into this port. Microphone jack Plug a microphone into this jack. This jack is color-coded red or pink.
  • Page 15 Gateway Mid Tower Back Component Icon Description Modem jack (optional) Plug a modem cable into this jack. Kensington™ lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot. Case cover shipping Remove this screw before opening the case.

  • Page 16: Gateway Micro Tower Front

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway Micro Tower Front Your computer may contain any of the following components. CD/DVD eject Power button button Diskette eject button CD/DVD/Recordable Diskette drive drive Cover release Headphone handle jack Microphone jack USB 2.0...
  • Page 17 Gateway Micro Tower Front Component Icon Description CD/DVD eject button Press this button to open the CD or DVD drive tray. For more information, see “Using the CD or DVD drive” on page CD/DVD/Recordable Use this drive to listen to audio CDs, install games and...

  • Page 18: Gateway Micro Tower Back

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway Micro Tower Back Your computer may contain any of the following components. Voltage switch Power connector PS/2 mouse port PS/2 keyboard port USB 2.0 ports Microsoft Certificate of Serial port Authenticity...
  • Page 19 Gateway Micro Tower Back Component Icon Description Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.
  • Page 20 Chapter 1: Checking Out Your Gateway E-4000 Computer Component Icon Description Microsoft Certificate of The Microsoft Certificate of Authenticity (COA) contains Authenticity your Windows product key. Ethernet (Network) jack Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable modem) into this jack.

  • Page 21: Desktop To Tower Conversion

    Gateway Micro Tower Back Desktop to tower conversion You can convert your Gateway Micro Tower case from desktop to tower configuration using the accessory base included with your system. For more information, see “Closing the case” on page 134. www.gateway.com...

  • Page 22: Gateway 4-Bay Small Form Factor Front

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway 4-bay Small Form Factor Front Your computer may contain any of the following components. CD/DVD eject button Diskette eject button Diskette drive CD/DVD/Recordable drive Headphone jack USB 2.0 ports Power button...
  • Page 23 Gateway 4-bay Small Form Factor Front Component Icon Description CD/DVD eject button Press this button to open the CD or DVD drive tray. For more information, see “Using the CD or DVD drive” on page CD/DVD/Recordable Use this drive to listen to audio CDs, install games and...

  • Page 24: Gateway 4-Bay Small Form Factor Back

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway 4-bay Small Form Factor Back Your computer may contain any of the following components. Power connector PS/2 mouse port Microsoft Certificate of PS/2 keyboard port Authenticity USB 2.0 ports Kensington lock slot...
  • Page 25 Gateway 4-bay Small Form Factor Back Component Icon Description PS/2 keyboard port Plug a PS/2 keyboard into this port. USB 2.0 ports USB v2.0 Plug USB (Universal Serial Bus) devices (such as a mouse, keyboard, or printer) into these ports.

  • Page 26: Desktop To Tower Conversion

    Chapter 1: Checking Out Your Gateway E-4000 Computer Desktop to tower conversion You can convert your Gateway 4-bay Small Form Factor case from desktop to tower configuration using the accessory base included with your system. For more information, see “Closing the case” on page 161.

  • Page 27: Identifying Your Model

    Gateway model number The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance. www.gateway.com...

  • Page 28: Gateway Serial Number

    Chapter 1: Checking Out Your Gateway E-4000 Computer Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the front, side, or top of your computer case. ■ Printed on the customer invoice that came with your computer. The invoice also contains your customer ID number.

  • Page 29: Finding Your Specifications

    HelpSpot or visit See your PC’s configuration Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. View your computer’s serial number by clicking...
  • Page 30 Chapter 1: Checking Out Your Gateway E-4000 Computer You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. Take a guided tour of the eSupport site To see an overview of the eSupport Web site, click .

  • Page 31: Accessories

    Accessories Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Store at accessories.gateway.com. Networking kit With a networking kit, you can network (link), two or more computers. After...
  • Page 32 Chapter 1: Checking Out Your Gateway E-4000 Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive.

  • Page 33: Setting Up Your Computer

    Setting Up Your Computer This chapter provides basic information about your Gateway computer. Read this chapter to learn how to: ■ Use your computer safely ■ Start and turn off your computer ■ Restart (reboot) your computer...

  • Page 34: Working Safely

    Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. www.gateway.com...

  • Page 35: Setting Up Your Computer Desk And Chair

    ■ Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. ■ Set paper holders at the same height and distance as the monitor. www.gateway.com...

  • Page 36: Sitting At Your Computer

    Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 37: Protecting From Power Source Problems

    UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information about using a UPS, see “Setting up an uninterruptible power supply” on page www.gateway.com...

  • Page 38: Starting Your Computer

    If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.com...

  • Page 39: Turning Off Your Computer

    If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it. www.gateway.com...

  • Page 40: Restarting (Rebooting) Your Computer

    Important If your computer does not turn off, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it. www.gateway.com...

  • Page 41: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Online help ■ Gateway Web site...

  • Page 42: Helpspot

    Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
  • Page 43 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the link on the HelpSpot main page. Using your computer...

  • Page 44: Searching For A Topic

    You must be Search connected to the Internet to search for and access these topics. ■ Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the box. You must be Search connected to the Internet to search for and access these topics.

  • Page 45: Helpspot Videos

    HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click on the HelpSpot home Video Tutorials page, then click a video title. The video plays. www.gateway.com...

  • Page 46: Online Help

    Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...

  • Page 47: Gateway Web Site

    Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com.

  • Page 48: Using Esupport

    Contact Us tab The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click to get a list of Gateway telephone Call Us numbers for both sales and support. For more information, see “Telephone...

  • Page 49: Using Drives And Multimedia

    Using Drives and Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD or DVD drive ■ Record your own CDs and DVDs...

  • Page 50: Using The Diskette Drive

    The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Eject button Activity light www.gateway.com...
  • Page 51 To access a file on the diskette in Windows 2000, double-click the icon, the drive letter (for example, the A: drive), then double-click Computer the file name. To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. www.gateway.com...

  • Page 52: Using The Cd Or Dvd Drive

    You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...

  • Page 53: Inserting A Cd Or Dvd

    Using the CD or DVD drive Inserting a CD or DVD CD/DVD/Recordable drive Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
  • Page 54 If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Press the eject button again. The CD or DVD drive tray closes. www.gateway.com...

  • Page 55: Using A Recordable Drive

    If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor. www.gateway.com...
  • Page 56 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector make a data CD dataCD project dataDVD project www.gateway.com...
  • Page 57 Select Source Files drive or folder where the files you want to add to the writable CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com...
  • Page 58 Chapter 4: Using Drives and Multimedia Click the file you want to record (hold down the C or S key when HIFT you click to select multiple files) in the Source pane, then click record www.gateway.com...
  • Page 59 Start Recording Click Start Recording Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com...

  • Page 60: Creating Video Dvds

    After you connect your digital camcorder to your computer, creating a video DVD typically consists of three basic steps: capture the video, edit the video, and record the video to a DVD-R disc. www.gateway.com...

  • Page 61: Creating Music Cds

    Insert a blank, writable CD into your recordable CD drive. Tips & Tricks Most home and car stereos can read CD-R discs, but cannot read CD-RW discs. To make sure that the CD that you create will play on home and car CD players, use a CD-R disc. www.gateway.com...
  • Page 62 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector make a music CD musicCD project www.gateway.com...
  • Page 63 Select Source Files drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane. www.gateway.com...
  • Page 64 You can add any combination of music tracks or MP3 files to a music CD project. You can add up to 99 tracks and files, or up to 700 MB (80-minute CD) of tracks and files to a music CD project. record www.gateway.com...
  • Page 65 Complete dialog box. Select the appropriate option. Help and For more information about creating CDs in Windows XP, Support click Start, then click Help and Support. Type the keyword creating CDs in the HelpSpot Search , then click the arrow. www.gateway.com...

  • Page 66: Copying Cds And Dvds

    CD or DVD using one drive:” on page -OR- If you have two drives and one of the drives is a recordable CD or DVD drive, go to “To copy a CD or DVD using two drives:” on page www.gateway.com...
  • Page 67 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector CD copier CD copier www.gateway.com...
  • Page 68 . CD Copier copies the information on the source CD or DVD Copy to your hard drive, prompts you to insert the blank CD or DVD, then copies the information from the hard drive to the blank CD or DVD. www.gateway.com...
  • Page 69 . The Select a Project window opens. - OR - If a dialog box does not open, click Start All Programs Roxio Easy CD Creator then click . The Select a Project window opens. Project Selector CD copier CD copier www.gateway.com...
  • Page 70 CD or DVD. Help and For more information about copying CDs and DVDs in Support Windows XP, click Start, then click Help and Support. Type the keyword copying CDs in the HelpSpot Search , then click the arrow. www.gateway.com...

  • Page 71: Maintaining Your Computer

    Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Create an emergency startup diskette ■ Protect your computer from viruses ■ Manage hard drive space ■...

  • Page 72: Caring For Your Computer

    Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. ■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. www.gateway.com...
  • Page 73 Clean up hard drives page 74 Scan hard drive for errors page 75 Defragment hard drive page 77 Back up files page 79 Clean computer case page 81 Clean keyboard page 82 Clean computer screen page 82 Clean mouse page 83 www.gateway.com...

  • Page 74: Creating An Emergency Startup Diskette

    Create an MS-DOS startup disk Start A message warns you that any information on the diskette will be erased. When you see the warning message, click . Windows copies files to the emergency startup diskette. www.gateway.com...
  • Page 75 When Windows finishes copying files, remove the diskette from the diskette drive. Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses. Not write- Write- protected protected Store your emergency startup diskette in a safe place with your other backup software media. www.gateway.com...

  • Page 76: Protecting Your Computer From Viruses

    Periodically updating the Norton AntiVirus program to protect against the latest viruses. Help and For more information about protecting your computer Support against viruses in Windows XP, click Start, then click Help and Support. Type the keyword viruses in the HelpSpot Search box , then click the arrow. www.gateway.com...
  • Page 77 Start All Programs Norton AntiVirus Norton AntiVirus 2002 Norton AntiVirus opens. Scan for viruses Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan www.gateway.com...
  • Page 78 , then click Start All Programs Norton AntiVirus LiveUpdate - Norton . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click Finish www.gateway.com...

  • Page 79: Managing Hard Drive Space

    My Computer window opens. - OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties www.gateway.com...

  • Page 80: Using Disk Cleanup

    Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click . The Properties dialog box opens at the Properties General tab. Click . The Disk Cleanup dialog box opens. Disk Cleanup www.gateway.com...

  • Page 81: Checking The Hard Drive For Errors

    - OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
  • Page 82 Help and For more information about checking the hard drive for Support errors in Windows XP, click Start, then click Help and Support. Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow. www.gateway.com...

  • Page 83: Defragmenting The Hard Drive

    - OR - In Windows 2000, double-click the icon. The My Computer My Computer window opens. Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click . The Properties dialog box opens. Properties www.gateway.com...
  • Page 84 Disk Close Defragmenter window. Help and For more information about defragmenting the hard drive Support in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search , then click the arrow. www.gateway.com...

  • Page 85: Backing Up Files

    Zip drive, to do a complete hard drive backup. For more information, “Using a recordable drive” on page 49. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Accessory Store at accessories.gateway.com.
  • Page 86 Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the HelpSpot Search box , then click the arrow. www.gateway.com...

  • Page 87: Cleaning Your Computer

    With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com...

  • Page 88: Cleaning The Keyboard

    If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...

  • Page 89: Cleaning The Mouse

    Shut down your computer, then disconnect the mouse. Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. www.gateway.com...
  • Page 90 Help and For a video tutorial about cleaning the mouse in Support Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search , then click the arrow. Click Cleaning the mouse. www.gateway.com...

  • Page 91: Power Management

    The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, “Activating and using Hibernate mode” on page www.gateway.com...

  • Page 92: Using Power Saving Modes

    You can select one of the defined power schemes or create a custom power scheme. Advanced power settings let you assign different power saving modes to the power button. www.gateway.com...

  • Page 93: Changing The Power Scheme

    If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Start Settings Control Panel Control Panel window opens. Click/Double-click the icon. The Power Options Power Management Power Options Properties dialog box opens. www.gateway.com...

  • Page 94: Changing Advanced Power Settings

    If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Start Settings Control Panel Control Panel window opens. Click/Double-click the icon. The Power Options Power Management Power Options Properties dialog box opens. www.gateway.com...
  • Page 95 Click Help and For more information about changing the power Support management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. www.gateway.com...

  • Page 96: Activating And Using Hibernate Mode

    Click the check box, then click . Hibernate mode Enable hibernation Apply is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer or Shut Down Windows dialog box. Click www.gateway.com...

  • Page 97: Setting Up An Uninterruptible Power Supply

    . The Control Panel Start Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance - OR - In Windows 2000, click , then click . The Start Settings Control Panel Control Panel window opens. www.gateway.com...
  • Page 98 Help and For more information about setting up an uninterruptible Support power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptible power supply in the HelpSpot Search box , then click the arrow. www.gateway.com...

  • Page 99: Restoring Software

    Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows...

  • Page 100: Using The Restoration Cds

    Chapter 6: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...

  • Page 101: Reinstalling Device Drivers

    CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
  • Page 102 If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking , then clicking Yes, I accept it . The Gateway Driver and Application Recovery program starts and Continue tab appears. Drivers and Application Recovery Select a single device driver to reinstall.

  • Page 103: Updating Device Drivers

    If this is the first time you have inserted the red Drivers CD, accept the End User License Agreement (EULA) by clicking , then clicking Yes, I accept it . The Gateway Driver and Application Recovery program starts and Continue tab appears. Drivers and Application Recovery Click the tab.

  • Page 104: Reinstalling Programs

    If this is the first time you have inserted the yellow Applications CD, accept the End User License Agreement (EULA) by clicking , then Yes, I accept it clicking . The Gateway Driver and Application Recovery program Continue starts and the tab appears. Drivers and Application Recovery...
  • Page 105 In the Currently Installed Programs list, click the program you want to uninstall, then click and follow the on-screen instructions. Change/Remove Insert the program CD into the CD, DVD, or recordable drive. Complete the program reinstallation by following the instructions included with the program CD. www.gateway.com...

  • Page 106: Reinstalling Windows

    All files on your computer will be deleted! Insert the red Drivers CD into the CD, DVD, or recordable drive. Restart your computer. Select 2. Boot from CD-ROM Select a language option. Select 1. Delete all files (Automated Fdisk/Format) www.gateway.com...
  • Page 107 When prompted, insert the yellow Applications CD(s), then click Continue The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
  • Page 108 Chapter 6: Restoring Software www.gateway.com...

  • Page 109: Adding Or Replacing Components

    Adding or Replacing Components This chapter provides information about adding or replacing components in your computer. Read this chapter to learn how to remove and install: ■ Drives ■ Add-in cards ■ Power supplies ■ System boards ■ Memory ■ Batteries You must open your computer case to add or replace components.

  • Page 110: Selecting A Place To Work

    Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer...

  • Page 111: Preventing Static Electricity Discharge

    ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com...

  • Page 112: Identifying Your Computer Case Style

    Use the following descriptions to identify the style of your computer case. Gateway Mid Tower Gateway Micro Tower Gateway 4-bay Small Form Factor The Gateway Mid Tower The Gateway Micro Tower The Gateway 4-bay Small Form case has an access door...

  • Page 113: Gateway Mid Tower Case

    Gateway Mid Tower Case Gateway Mid Tower Case The Gateway Mid Tower case provides toolless access to internal components. Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol.
  • Page 114 Chapter 7: Adding or Replacing Components Push in on the cover release handle. www.gateway.com...
  • Page 115 Gateway Mid Tower Case Pull the side panel away from the case. www.gateway.com...

  • Page 116: Closing The Case

    Closing the case To close the computer case: Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the door tabs into the case notches. Case notches www.gateway.com...

  • Page 117: Adding Or Replacing A Cd, Dvd, Or Diskette Drive

    Gateway Mid Tower Case Swing the side panel toward the case until the release handle locks. If you removed a case cover shipping screw, replace the screw. Reconnect the cables and power cord. Adding or replacing a CD, DVD, or diskette drive Use these instructions to add or replace 5.25-inch drives, such as CD or DVD...
  • Page 118 - OR - If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable www.gateway.com...
  • Page 119 Gateway Mid Tower Case If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.com...
  • Page 120 Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in “Closing the case” on page 110. www.gateway.com...

  • Page 121: Adding Or Replacing A Hard Drive

    Gateway Mid Tower Case Adding or replacing a hard drive Use these instructions to add or replace hard drives. To replace a hard drive: Identify your computer case style. For more information, see “Identifying your computer case style” on page 106.
  • Page 122 Chapter 7: Adding or Replacing Components Slide the release lever toward the open side of the case. www.gateway.com...
  • Page 123 Gateway Mid Tower Case Slide the drive out of the drive bay. Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. Slide the new drive in, then slide the release lever toward the inside of the case.

  • Page 124: Adding Or Replacing Add-In Cards

    Retention thumbscrew Disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.) See the add-in card documentation for further instructions. www.gateway.com...
  • Page 125 Gateway Mid Tower Case Remove the retention thumbscrew that secures the card retention cover to the case, then flip the add-in card retention cover open. www.gateway.com...
  • Page 126 Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com...

  • Page 127: Replacing The Power Supply

    Gateway Mid Tower Case Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Push the add-in card retention cover inward, then secure the add-in card retention cover with the retention thumbscrew.
  • Page 128 Chapter 7: Adding or Replacing Components For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com...
  • Page 129 Gateway Mid Tower Case Disconnect the power supply cables from all components (such as, hard drives, CD/DVD/Recordable drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com...
  • Page 130 Chapter 7: Adding or Replacing Components Flip the power supply retention clip out. www.gateway.com...
  • Page 131 Gateway Mid Tower Case Slide the power supply toward the front of the case, then up. Install the new power supply into the case, then flip the power supply retention clip in until it locks into place. Reconnect the power supply cables using your notes from Step 4. See the power supply documentation for further instructions.

  • Page 132: Replacing The System Board

    Remove all of the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 118. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com...
  • Page 133 Gateway Mid Tower Case Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com...
  • Page 134 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew. Important The new system board must have special standoffs ( pem studs ) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. www.gateway.com...
  • Page 135 Gateway Mid Tower Case Reconnect the power and data cables using your notes from Step 5. See the system board documentation for further instructions. Reinstall the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 118.

  • Page 136: Gateway Micro Tower Case

    Chapter 7: Adding or Replacing Components Gateway Micro Tower Case The Gateway Micro Tower case provides toolless access to internal components. Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol.
  • Page 137 Gateway Micro Tower Case If your computer is standing in the base, lift up on the front of the computer case, then pull the case forward and off the base. For more stability, place your computer on its side with the rubber feet resting on your workspace.
  • Page 138 Chapter 7: Adding or Replacing Components Lift the side panel up. www.gateway.com...
  • Page 139 Gateway Micro Tower Case Lift the side panel away from the case. www.gateway.com...

  • Page 140: Closing The Case

    Chapter 7: Adding or Replacing Components Closing the case To close the Gateway Micro Tower case: Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Align the door tabs into the case notches.
  • Page 141 Gateway Micro Tower Case Swing the side panel toward the case until the release handle locks. If you removed the case cover shipping screw, replace the screw. www.gateway.com...
  • Page 142 Chapter 7: Adding or Replacing Components If you removed the computer case from the base, install the case back onto the base by first lowering the case onto the base, then pushing the case back into the base. Reconnect the cables and power cord. www.gateway.com...

  • Page 143: Replacing A Cd, Dvd, Or Diskette Drive

    Gateway Micro Tower Case Replacing a CD, DVD, or diskette drive Use these instructions to replace 5.25-inch drives, such as CD or DVD drives, and 3.5-inch drives, such as diskette drives. To replace a CD, DVD, or diskette drive: Identify your computer case style. For more information, see “Identifying...
  • Page 144 While pushing in on the bezel release tab (see Step 3), pull the right side of the bezel forward until the bezel release tab unlocks from the case, then swing the front bezel outward and to the left until the left-side bezel tab unhooks from the slot in the computer case. www.gateway.com...
  • Page 145 Gateway Micro Tower Case Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable www.gateway.com...
  • Page 146 Chapter 7: Adding or Replacing Components Slide the release lever toward the rear of the case. www.gateway.com...
  • Page 147 Gateway Micro Tower Case Slide the old drive forward and out of the drive bay. Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. Slide the new drive into the drive bay until it settles into the indentation, then slide the release lever toward the front of the case.
  • Page 148 Insert the left-side bezel tab into the slot on the left side of the computer case, then swing the right side of the bezel in, towards the case, until the right-side bezel release tab locks into place. Close the case by following the instructions in “Closing the case” on page 134. www.gateway.com...

  • Page 149: Replacing The Hard Drive

    Gateway Micro Tower Case Replacing the hard drive Use these instructions to replace the hard drive. To replace a hard drive: Identify your computer case style. For more information, see “Identifying your computer case style” on page 106. Open the case by following the instructions in “Opening the case”...
  • Page 150 Chapter 7: Adding or Replacing Components Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable www.gateway.com...
  • Page 151 Gateway Micro Tower Case Slide the release lever back toward the rear of the case. www.gateway.com...
  • Page 152 Pin 1 and corresponds with Pin 1 on the drive (typically on the side farthest from the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in “Closing the case” on page 134. www.gateway.com...

  • Page 153: Adding Or Replacing Add-In Cards

    Gateway Micro Tower Case Adding or replacing add-in cards An add-in card is a card used in the computer to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: Identify your computer case style.
  • Page 154 Chapter 7: Adding or Replacing Components Remove the retention thumbscrew that secures the card retention cover to the case. Retention thumbscrew www.gateway.com...
  • Page 155 Gateway Micro Tower Case Swing the add-in card retention cover open. www.gateway.com...
  • Page 156 Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com...

  • Page 157: Replacing The Power Supply

    Gateway Micro Tower Case Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Push the add-in card retention cover inward, then secure the add-in card retention cover with the retention thumb-screw.
  • Page 158 Chapter 7: Adding or Replacing Components Rotate the power supply retention clip away from the power supply. www.gateway.com...
  • Page 159 Gateway Micro Tower Case Slide the power supply toward the front of the case, then up. Install the new power supply into the case, then rotate the power supply retention clip toward the power supply. Reconnect the power supply cables using your notes from Step 3. See the power supply documentation for further instructions.

  • Page 160: Replacing The System Board

    Remove all of the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 147. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com...
  • Page 161 Gateway Micro Tower Case Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com...
  • Page 162 Chapter 7: Adding or Replacing Components Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot www.gateway.com...
  • Page 163 Gateway Micro Tower Case Slide the new system board into the keyhole slots and lock it into place with the thumbscrew. Important The new system board must have special standoffs ( pem studs ) mounted on the bottom of the board. If necessary, use the standoffs from the original system board.

  • Page 164: Gateway 4-Bay Small Form Factor Case

    Chapter 7: Adding or Replacing Components Gateway 4-bay Small Form Factor case The Gateway Micro Tower case provides toolless access to internal components. Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol.
  • Page 165 Place your computer on its side with the rubber feet resting on your workspace. If your case cover has a case cover shipping screw installed on the back of the case, remove the screw. For information about the location of the screw, see “Gateway 4-bay Small Form Factor Back” on page www.gateway.com...
  • Page 166 Chapter 7: Adding or Replacing Components Brace your thumbs on the rear of the chassis, then pull the case cover towards you. Lift the case cover away from the chassis. www.gateway.com...

  • Page 167: Closing The Case

    Gateway 4-bay Small Form Factor case Closing the case To close the Gateway 4-bay Small Form Factor case: Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case.
  • Page 168 Chapter 7: Adding or Replacing Components Slide the case cover toward the front of the chassis. If you removed a case cover shipping screw, replace the screw. www.gateway.com...
  • Page 169 Gateway 4-bay Small Form Factor case If you removed the computer case from the base, reinstall the base. Reconnect the cables and power cord. www.gateway.com...

  • Page 170: Replacing A Cd, Dvd, Or Diskette Drive

    To replace an existing CD, DVD, or diskette drive: Identify your computer case style. For more information, see “Identifying your computer case style” on page 106. Open the case by following the instructions in “Opening the case” on page 158. www.gateway.com...
  • Page 171 Gateway 4-bay Small Form Factor case Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon Power cable cable www.gateway.com...
  • Page 172 Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. Slide the new drive into the drive bay until it settles into the indentation, then slide the release lever toward the back of the case. If you removed a shipping screw, reinstall the screw. www.gateway.com...

  • Page 173: Adding Or Replacing A 3.5-Inch Drive In The Expansion Bay

    Gateway 4-bay Small Form Factor case Reconnect the drive cables using your notes from Step 3. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side farthest from the power supply connection).
  • Page 174 Chapter 7: Adding or Replacing Components Pull up on the three bezel release tabs. Bezel release tabs While pulling up on the three bezel release tabs (see Step 3), pull the bezel forward and down until the bottom tabs unhook from their slots. www.gateway.com...
  • Page 175 Gateway 4-bay Small Form Factor case Using your finger or a screwdriver, remove the EMI shield that covers the 3.5-inch expansion bay. Store the shield in a safe place in case you have to reinstall it. Configure the new drive by setting any jumpers on the new drive. See the drive documentation for further instructions.
  • Page 176 (typically on the side farthest from the power supply connection). See the drive documentation for further instructions. Press in on the four bezel cover release tabs, then remove the bezel cover. Store the bezel cover in a safe place in case you have to reinstall it. Bezel release tabs www.gateway.com...
  • Page 177 Gateway 4-bay Small Form Factor case Insert the three lower bezel tabs into the slots on the bottom of the computer case. Slots Bezel tabs Swing the bezel up and towards the front of the case until the three upper...

  • Page 178: Replacing A Hard Drive

    Open the case by following the instructions in “Opening the case” on page 158. Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com...
  • Page 179 Gateway 4-bay Small Form Factor case Slide the release lever toward the front of the case. www.gateway.com...
  • Page 180 Chapter 7: Adding or Replacing Components Pivot the hard drive, then lift the drive out of the drive bay. Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. www.gateway.com...
  • Page 181 Gateway 4-bay Small Form Factor case Insert the edge of the new hard drive into the drive bay, then pivot the new drive into the bay. www.gateway.com...
  • Page 182 Pin 1 and corresponds with Pin 1 on the drive (typically on the side farthest from the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in “Closing the case” on page 161. www.gateway.com...

  • Page 183: Adding Or Replacing Add-In Cards

    Gateway 4-bay Small Form Factor case Adding or replacing add-in cards An add-in card is a card used in the computer to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: Identify your computer case style.
  • Page 184 Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com...

  • Page 185: Replacing The Power Supply

    Gateway 4-bay Small Form Factor case Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Push the add-in card retention cover inward. If you removed a screw, replace it.
  • Page 186 Chapter 7: Adding or Replacing Components Remove the screws from the power supply. The location of your screws may vary. Power supply screws www.gateway.com...
  • Page 187 Gateway 4-bay Small Form Factor case Slide the power supply toward the front of the case, then up. Install the new power supply into the case, then replace the power supply screws. Reconnect the power supply cables using your notes from Step 3. See the power supply documentation for further instructions.

  • Page 188: Replacing The System Board

    177. Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) Remove the thumbscrew using a screwdriver, coin, or your fingers. www.gateway.com...
  • Page 189 Gateway 4-bay Small Form Factor case Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot www.gateway.com...
  • Page 190 Reconnect the power and data cables using your notes from Step 4. See the system board documentation for further instructions. Reinstall the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 177. Close the case by following the instructions in “Closing the case” on page 161. www.gateway.com...

  • Page 191: Adding Or Replacing Memory

    When you upgrade your computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. The following illustration shows the location of the memory modules for the Gateway Mid Tower case. www.gateway.com...
  • Page 192 Chapter 7: Adding or Replacing Components The following illustration shows the location of the memory modules for the Gateway Micro Tower and 4-bay Small Form Factor cases. To add or replace DIMM memory: Identify your computer case style. For more information, see “Identifying...
  • Page 193 The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click. Close the case by following the instructions for your case style. www.gateway.com...

  • Page 194: Replacing The System Battery

    Open the BIOS Setup utility by following the instructions in “Opening the BIOS Setup utility” on page 192. Write down all the values in the menus and submenus, then exit the utility. Open the case by following the instructions for your case style. www.gateway.com...
  • Page 195 Open the BIOS Setup utility by following the instructions in “Opening the BIOS Setup utility” on page 192. In the BIOS Setup utility, restore any settings that you wrote down in Step 2. Save all your settings and exit the BIOS Setup utility. www.gateway.com...
  • Page 196 Chapter 7: Adding or Replacing Components www.gateway.com...

  • Page 197: Using The Bios Setup Utility

    Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility. Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Set the BIOS configuration jumper...

  • Page 198: Opening The Bios Setup Utility

    If you are having problems, you may need to wait for the monitor to warm up, then restart your computer. If you are trying to enter the BIOS Setup utility, press before the monitor warms up. www.gateway.com...
  • Page 199 Use the descriptions and the navigation keys displayed in the Item Specific Help area of the BIOS Setup utility screen to move through the BIOS menus and make selections. If available, press F1 to get more help about options. www.gateway.com...

  • Page 200: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (support.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: Write down any custom BIOS settings.

  • Page 201: Setting The Bios Configuration Jumper

    “BIOS configuration jumper settings” on page 232. Warning Moving a jumper while the power is on can damage your computer. Always turn off your computer and unplug the power cord and modem cable from your computer before changing jumper settings. www.gateway.com...
  • Page 202 Chapter 8: Using the BIOS Setup Utility www.gateway.com...

  • Page 203: Troubleshooting

    Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...

  • Page 204: Safety Guidelines

    To avoid bodily injury, do not attempt to troubleshoot your computer problem if: Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged ■ Instead, unplug your computer and contact a qualified computer technician. support.gateway.com...

  • Page 205: First Steps

    Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program’s printed documentation or the online help.

  • Page 206: Software Support Tools

    PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start All Programs then clicking Gateway Utilities support.gateway.com...

  • Page 207: Troubleshooting

    F1 while your computer restarts. Make sure that the IDE controllers are enabled. For more information on using the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 191. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. support.gateway.com...
  • Page 208 CD or DVD drive is terminated. For more information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see “Reinstalling device...

  • Page 209: Cleaning Cds And Dvds

    Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. support.gateway.com...

  • Page 210: Diskette Drive

    The diskette may be full. Delete unnecessary files on the diskette and try again. ■ Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. support.gateway.com...
  • Page 211 Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see the adding or replacing CD, DVD, or diskette drives section for your case in “Adding or Replacing Components” on page 103. support.gateway.com...

  • Page 212: File Management

    Help and For more information about file management in Support Windows XP, click Start, then click Help and Support. Type the keyword file management in the HelpSpot Search box , then click the arrow. support.gateway.com...
  • Page 213 Open the computer case and reseat the drive controller. Also make sure that the controller and power cables are connected to the drive. For more information, see the adding or replacing hard drives section for your case “Adding or Replacing Components” on page 103. support.gateway.com...

  • Page 214: Internet

    ■ Make sure that the last device on the SCSI cable is terminated correctly. For more information about SCSI device configurations, see the hard drive documentation or download the documentation from the Gateway Web site. ■ Change the drive’s SCSI address to one that is not being used by your computer.

  • Page 215: Keyboard

    “key failure” error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. support.gateway.com...

  • Page 216: Memory

    Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See the back section for your case in “Checking Out Your Gateway E-4000 Computer” on page ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
  • Page 217 Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. support.gateway.com...
  • Page 218 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
  • Page 219 Troubleshooting To access the gateway.your.way dial-up server: Insert the red Drivers CD into the CD, DVD, or recordable drive. Click , then click Help Support Web Site To check your modem connection speed, click the option. Direct Dial After your modem connects, move the mouse pointer over the icon (located next to the clock on your taskbar).
  • Page 220 Reinstall the device driver. For more information, see “Reinstalling device drivers” on page ■ Open your computer and reseat the modem. For more information, see the adding or replacing add-in cards section for your case in “Adding or Replacing Components” on page 103. support.gateway.com...
  • Page 221 . The Control Panel Start Settings Control Panel window opens. Double-click the icon. The Modems Properties dialog box Modems opens. Click the tab, click the modem you want to adjust, then click General Properties Adjust the control. Speaker volume Click support.gateway.com...

  • Page 222: Monitor

    ■ The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see your monitor’s documentation. support.gateway.com...

  • Page 223: Mouse

    Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page support.gateway.com...

  • Page 224: Power

    Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. support.gateway.com...
  • Page 225 Make sure that the cable between the printer and your computer is connected securely to the correct port. ■ Check the port and cable for bent or broken pins. ■ Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. support.gateway.com...
  • Page 226 Wait until files have been printed before sending additional files to the printer. ■ If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for more information about adding additional memory. support.gateway.com...

  • Page 227: Sound

    If you are using external speakers, see the speaker setup poster to check your speaker connections. Help and For more information about sound troubleshooting in Support Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow. support.gateway.com...

  • Page 228: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 229: Telephone Support

    Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your 800-846-2118 (US) telephone keypad to find answers to common 877-709-2945 (Canada) problems.

  • Page 230: Tutoring And Training

    Type the keyword practice in the HelpSpot Search box , then click the arrow. Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■...

  • Page 231: Training

    Online Training More than 450 online courses are available www.learnatgateway.com/ from from Learn@Gateway. All you have to do is go Learn@Gateway online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
  • Page 232 Chapter 9: Troubleshooting support.gateway.com...

  • Page 233: A Reference Data

    Reference Data This chapter covers information about your system board and its features. Read this chapter to learn about system board: ■ Features ■ Connectors and jumpers ■ BIOS configuration jumper settings ■ Specifications...

  • Page 234: Features

    ■ Ultra ATA 66/100 drives ■ Advanced Configuration and Power Management Interface (ACPI) v1.0b ■ 4x Universal AGP connector ■ Integrated Intel Extreme Graphics ■ Integrated AC’97 Audio with microphone pre-amplifier ■ Integrated Intel 82562ET 10/100 Mbit/sec Ethernet LAN www.gateway.com...

  • Page 235: System Board Layout

    Features System board layout The following illustration shows the system board divided into two sections: www.gateway.com...
  • Page 236 Appendix A: Reference Data Section 1 BIOS configuration jumper block USB front panel connector (USB v2.0) Front panel harness connector Battery PCI expansion slots (3) Intrusion detection header Front panel audio connector AGP expansion slot www.gateway.com...
  • Page 237 Audio line out (speakers) jack (green) Line in (microphone) jack (red or pink) USB ports (USB v2.0) Network jack (10/100 Mbit/sec) Monitor port Parallel (LPT) printer port Serial (COM) port USB ports (USB v2.0) PS/2 keyboard port PS/2 mouse port www.gateway.com...

  • Page 238: Bios Configuration Jumper Settings

    CONFIG (1-2 position) Configure For clearing passwords. The BIOS Setup utility runs automatically and the J9H2 Maintenance menu is CONFIG displayed. (2-3 position) Recovery For recovering the BIOS configuration. A BIOS recovery diskette is required. J9H2 (no jumper) CONFIG www.gateway.com...

  • Page 239: Specifications

    Support is available for a single diskette drive. Universal Serial Bus 6 USB v2.0 ports (USB) 4 rear ports ■ (support for) 2 front panel ports ■ Mouse PS/2 mouse connector Keyboard PS/2 keyboard connector Battery 3V 2032-style @ 200mA-h PCI expansion slots www.gateway.com...
  • Page 240 Clearance: >152 mm (6 in.) air space between the rear of the computer, any side or front vent openings in the computer, and any walls, cabinets, or surfaces. Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products.

  • Page 241: B Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 242 The power cord or plug is damaged. Liquid has been spilled into the system. ■ ■ The system does not operate properly when the operating instructions are followed. ■ The system was dropped or the cabinet is damaged. The system performance changes. ■ www.gateway.com...
  • Page 243 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 244: Regulatory Compliance Statements

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 245 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. EPA ENERGY STAR ® As an ENERGY STAR Partner, Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency. www.gateway.com...
  • Page 246 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...

  • Page 247: Laser Safety Statement

    TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 248 Contact with them could be fatal. Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire www.gateway.com...

  • Page 249: Macrovision Statement

    For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 250 Appendix B: Safety, Regulatory, and Legal Information www.gateway.com...

  • Page 251: Index

    Index creating data creating music AC power connector drive accessories eject button safety precautions inserting add-in card troubleshooting See card CD drive AGP expansion slot eject button audio identifying drive headphone jack location line in jack replacing line out jack troubleshooting microphone jack using...
  • Page 252 Gateway Web site power HelpSpot power cord online help printer drivers PS/2 keyboard reinstalling PS/2 mouse updating serial drives speakers 3.5-inch bay cover telephone 5.25-inch bay cover...
  • Page 253 DVD-RAM/-R/-RW/CD-RW drive Technical Support eject button Web address identifying drive Web site location Gateway 4-bay Small Form Factor case replacing troubleshooting back view using closing desktop conversion front view eject button opening removable base...
  • Page 254 Gateway Mid Tower case system board back view Windows closing Internet connection troubleshooting front view opening Internet troubleshooting replacing add-in cards intrusion detection header replacing battery replacing drives replacing memory jacks replacing power supply See connections replacing system board jumper gateway.your.way dial-up server...
  • Page 255 cleaning computer screen cleaning keyboard online help cleaning mouse opening creating startup diskette BIOS Setup utility defragmenting computer case deleting files suggested schedule using Scheduled Task Wizard parallel port virus protection system board connector memory PC Doctor installing PCI expansion slots replacing ports slots...
  • Page 256 ScanDisk telephone support Scheduled Tasks Wizard training screen troubleshooting searching in HelpSpot classroom security features Gateway Learning Libraries Kensington cable lock Learn@Gateway...
  • Page 257 DVD drive volume expansion card adjusting modem fax send and receive speed troubleshooting files guidelines hard drive Web site Internet connection Gateway keyboard Windows LCD panel installing memory product key modem reinstalling monitor reinstalling device drivers mouse working safely...
  • Page 260 MAN US E4000 SYS GDE R2 12/02...

This manual is also suitable for:

E-2000

Table of Contents