Yealink SIP-T23P User Manual page 126

User Guide for the SIP-T23/T23P/T23G IP Phone
immediately plays audio from some source located anywhere (LAN, Internet) to the
held party. Contact your system administrator for the SIP URI.
To configure music on hold server via web user interface:
1. Click on Account.
2. Select the desired account from the pull-down list of Account.
3. Click on Advanced.
4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
5. Click Confirm to accept the change.
When you have placed a call on hold, the held party can hear the music.
Note
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via the web user interface only.
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T23(P/G) IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Note
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
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