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Running the DW4020
installation software,
commissioning, and
registering the
customer
The DW4020 installer's computer software is basically
DIRECWAY 4.0 software with some functions, such as
interacting with a browser, removed. It is used to run Websetup
and commission the customer.
There are three registration servers, one each for consumer, small
office/home office, and enterprise. Before you select the
registration server, check the work order and confirm which
service option the customer has chosen.
You will connect the installer laptop and receive modem, register
the customer, peak the satellite signal, connect the customer's
DW4020, and confirm that they can surf the Internet.
1. Connect the receive modem to the installer laptop PC with
the USB cable.
2. Connect the installer laptop PC to an analog telephone line
or alternate connection to the Internet.
Start → Programs → Direcway Installer → Websetup
3. Select
screen appears. Check the work order for the
Welcome
service option and highlight the proper registration server.
The select Next. Follow the instructions on subsequent
screens; the instructions below will supplement the onscreen
instructions.
If the
screen does not appear, the receive modem is
Welcome
not connected to the PC or there is a problem with the receive
modem installation. Check cable connections. If cable
connections are not the problem, restart the PC. If that does
not solve the problem, call technical support.
Figure 14: Welcome screen; choose proper registration server
Chapter 2 • Installing the indoor equipment
1031484-0001 Revision 2
. The
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