Basic Checks; Contacting The Cisco Tac For Help - Cisco 6260 Installation Manual

Basic Checks

Table 5-1
FRU
Fan tray
Air filter
5.2 Basic Checks
Before using the troubleshooting tables in this chapter, make the following basic checks:
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•
•
•
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5.3 Contacting the Cisco TAC for Help

In certain situations, the troubleshooting tables in this chapter direct you to contact the Cisco Technical
Assistance Center (TAC) for help. If you have a maintenance contract or if your hardware is under
warranty, call the TAC at 800 553 2447 (North America only), 408 526 7209, or visit this URL for a
worldwide list of TAC regional telephone numbers:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Cisco 6260 Hardware Installation Guide
5-2
Service Interruptions Caused by Replacing FRUs
Does Hot Swapping
Interrupt Service?
No
No
Are the ports properly configured? Refer to these sources for configuration instructions:
Configuration Guide for Cisco DSLAMs with NI-2
–
Command Reference for Cisco DSLAMs with NI-2
–
– Cisco IOS information on the World Wide Web—
http://www.cisco.com/univercd/cc/td/doc/product/dsl_prod/ios_dsl/
ATM Switch Router Software Configuration Guide
–
ATM Switch Router Command Reference Guide
–
Are power leads and data cables firmly connected at both ends?
Are all cards firmly seated and securely locked in the chassis?
Is the fan tray properly installed and secured to the chassis?
Are the network I/O module and PEMs properly secured to the chassis?
Notes
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Chapter 5 Troubleshooting
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