Solving Malfunctions - Kyocera FS-1020MFP Operation Manual

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages.
If the problem persists, contact your service representative.
Symptom
The screen does not
respond when the power
switch is turned on.
Pressing [Start] does not
produce copies.
The indicators are off
and the motor is not
working.
The machine will not
print from the computer.
The machine prints a
status page but data
from the computer is not
being printed.
Checkpoints
Check the power cord.
Is there a message on the machine
screen, KYOCERA Client Tool, or the
Status Monitor?
Is the machine in Sleep mode?
Check the power cord.
—
Check the power cord.
Is the machine powered on?
Are the interface cable connected?
Was the machine powered on before
the interface cable was connected?
Is the print job paused?
Is the Attention indicator lit or
flashing?
Does an error code appear in the
display on the operation panel?
Check if a status page can be printed.
Check the interface cable.
Check program files and application
software.
Corrective Actions
Connect both ends of the power cord
securely.
Determine the appropriate response to
the message and respond accordingly.
Press any key on the operation panel
to recover the machine from Sleep
mode.
Connect both ends of the power cord
securely.
Press the power switch.
Connect both ends of the power cord
securely.
Turn on the power switch.
Connect the correct interface cable
securely.
Power on the machine after
connecting the interface cable.
Resume printing.
Using the information on page 7-7,
check if an error has occurred and
clear the error.
If the indicators show a pattern not
described on page 7-7, turn the power
switch off and then on again. Print the
job again.
If the status page was printed
successfully, there may be a problem
with the connection to the computer.
Check the connection. To print the
status page, refer to Printing the
Status Page on page 2-42.
Connect both ends of the interface
cable securely. Try replacing the
interface cable.
Try printing another file or using
another print command. If the problem
occurs with a specific file or
application, check the printer settings
for that application.
7-2
Troubleshooting
Reference
Page
2-2
7-7
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2-2
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2-2
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2-2
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7-7
2-2
2-2
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