Camera Issues - LifeSize Room User Manual

Camera Issues

The infrared (IR) sensor for the remote control is located in front of the camera. The reach of
the remote control signal is 10 meters. If your system is not responding, first ensure the
camera is positioned correctly and that usage of the remote is within 10 meters of the
camera.
If you are unable to pan, tilt, or zoom the camera, ensure the remote control contains three
AAA batteries that are in good working condition. Also verify that no objects are obstructing
the sensor on the front of the camera.
If no video displays from the camera, ensure the camera is connected to LifeSize room with
a camera cable to the camera 1 input as described in "Installing LifeSize Room" on page 3.
Also ensure that the primary input is set to the high definition camera as described in
"Selecting Input" on page 16. You may need to adjust camera brightness or white balance;
set the Diagnostics: High Definition Camera preference until the picture is clearer.
Verify that the light on the front of the camera is lit, indicating that power is active, and reboot
the system if necessary to verify that the camera turns on.
The camera included with your LifeSize Room system includes designated calibration files
for that particular system. Therefore, if you have more than one LifeSize Room system and
wish to exchange or move a camera from one system to another, once you connect it to the
system it initializes and downloads the necessary camera files for the new codec. This
process takes approximately three to four minutes the first time you connect the new camera
to the new codec. Do not unplug the camera during this process.
Adjusting Room Lighting
You can assist the system to maintain the best possible image quality by altering the
environmental lighting and background colors of your environment. The optimal lighting for
standard conference rooms using LifeSize Room is 300 to 500 LUX. Consult your LifeSize
Channel Partner for details about the specific lighting requirements for your environment.
Avoid direct sunlight on the subject matter, the background, or the camera lens as this
creates harsh contrasts.
If light levels are too low you may consider adding artificial lighting. However you should
avoid direct illumination of the subject matter and camera lens. Avoid colored lighting.
Indirect light from shaded sources or reflected light from pale walls often produces excellent
results. Avoid harsh side lighting or strong light from above.
Dim scenes can also be improved by manually adjusting the camera brightness setting. To
manually adjust the camera brightness, set the Diagnostics: High Definition Camera:
Camera Brightness preference.
LifeSize Room User Guide 34