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LifeSize Express User Manual

Lifesize video communications systems
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Summary of Contents for LifeSize Express

  • Page 1 ® LifeSize Video Communications Systems User Guide...
  • Page 2 LifeSize Communications. Trademark Acknowledgments LifeSize® is the trademark of LifeSize Communications Inc. All other trademarks are the property of their respective owners. Patent Notice For patents covering LifeSize®...

  • Page 3: System Components

    Welcome to LifeSize Video Communications Systems LifeSize high definition video communications systems enable anyone with dispersed colleagues and operations to collaborate more clearly and effectively. Each system is designed to make video communication a highly productive, simple, and reliable experience. This guide explains how to use your LifeSize video communications system.
  • Page 4 LifeSize Phone The LifeSize Phone high definition audio conferencing speakerphone is fully integrated with LifeSize video communications systems and doubles as the microphone for a video system. LifeSize Phone provides 16 microphones in a circular array to capture local sound. You can also use the LifeSize Phone to place and hang up calls.
  • Page 5 LifeSize Remote Control The LifeSize remote control provides wireless control of all LifeSize video communications system functions and enables you to navigate the user interface, place and receive calls, and control the camera. The infrared (IR) sensor for the remote control is located in front of the camera. Stay within 10 meters (33 feet) of the camera when using the remote control.
  • Page 6 LifeSize Codec The LifeSize codec compresses outgoing video and audio content and data, transmits this information to far end of a call, and decompresses incoming information. You should not need to interact with the codec once it has been properly installed in your environment. Third Party Display A third party display connected to the LifeSize codec enables you to access the user interface and view video images during a video call.

  • Page 7: Navigating The User Interface

    Navigating the User Interface When your LifeSize system is idle, a screen saver appears on the display, or the screen is black. An incoming call or pressing any button on the remote control automatically invokes the system. Note: Administrators can configure LifeSize systems for use in telepresence rooms in which a conference administrator controls calls from a control panel or where users interact with the system using a connected phone.
  • Page 8 When the system is booting, status also appears at the top of the REDIAL list to indicate the current state of the system. The following table identifies the icons that can appear in the system status bar. Icon Condition Video Indicates the number of video calls in progress.
  • Page 9 Icon Condition System This yellow indicator warns you when the system temperature is Overheating approaching the maximum allowed operating temperature above which the system automatically reboots. This red indicator Indicates that the system temperature has exceeded the maximum allowed operating temperature and will automatically reboot in approximately 10 seconds unless the temperature decreases immediately to an allowed temperature.
  • Page 10 The navigation bar appears below the system status bar and contains icons and functionality that correspond to buttons on the remote control. The icons and functions change depending on how you use the system. The following table identifies the buttons on the remote control and the associated functions that typically appear in the navigation bar.

  • Page 11: The System Menu

    The System Menu To access the System Menu from the main screen, press the button on the remote control. From the System Menu you can do the following: • View selected configuration and status information about your LifeSize system. • Access User Preferences from which you can do the following: Change the appearance of the user interface, including the language, background image, screen saver, and the duration of time that the user interface appears after a...

  • Page 12: Controlling Cameras

    Controlling Cameras Become familiar with how to control a camera connected to your system before placing a video call. To prevent far end users from controlling your near end camera during a call, contact your administrator. Controlling a Near End Camera To adjust the near end camera when the system is idle, select the camera by pressing the near camera button on the remote control.

  • Page 13: Configuring Camera Presets

    Configuring Camera Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control. Camera presets enable you to quickly change the position of the near end camera during a call by pressing a single key on the remote control instead of using the arrow and zoom keys.

  • Page 14: Placing A Call

    Managing Near End Video Quality Before you place a call, examine the near end video image from the camera connected to your LifeSize system. If the image flickers, colors appear unbalanced, or the image appears too dark, you may need to adjust the room lighting or camera settings. For more information, refer to “Adjusting Room Lighting”...

  • Page 15: Placing A Call From The Directory

    Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls. The directory includes three subdirectories: the local, corporate, and meetings directories. An entry in the local or corporate directories contains dialing information for a single device. An entry in the meetings directory contains dialing information for two or more devices.
  • Page 16 Manually Dialing a Number from the Main Screen Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually using the remote control. Manually Dialing a Video Number To dial a video number manually from the main screen, follow these steps: 1.
  • Page 17 Manually Dialing a Voice Number To dial a voice number manually from the main screen, follow these steps: 1. Use the arrow keys on the remote control to select Voice Call and press OK. 2. Enter the number you wish to call. The last manually entered number appears in this field by default.

  • Page 18: Including Multiple Sites In Calls

    Including Multiple Sites in Calls If your system is hosting a conference call (all callers are connecting to your system), you can add participants to an existing call at any time up to the maximum connections allowed for the system. You can add a second caller while the first call is connecting; you do not need to wait for the first call to connect.

  • Page 19: Managing A Call

    Answering, Ignoring, or Rejecting a Call You can configure your system to automatically answer incoming calls by setting preferences in User Preferences : Calls as follows: • Auto Answer—If set to Enabled, the system automatically answers the first incoming call. If set to Disabled (the default), you must manually answer incoming calls. •...
  • Page 20 Caller ID When a far end system in a video call answers your incoming call, video from the far end appears in your display. In the upper-left corner of the far video image, the caller ID (phone number or IP address) of the far end system appears. One or more of the following icons may appear next to the caller ID to represent information about the call.

  • Page 21: Managing Audio

    Managing PIP Your display shows the far-end and near-end video conferencing sites in addition to the menus and video images from connected video sources. Picture-In-Picture (PIP) is a smaller window placed in one of the corners of the call screen. This second image is placed on top of the main image and always displays the primary (near) input by default.
  • Page 22 Muting Microphones To mute the microphone during a call, press the button on the remote control, phone, or microphone. Red LEDs on the phone indicate that the microphone is muted. A red mute icon also appears in the near end PIP. Pressing the button again re-activates the microphone.
  • Page 23 Using Camera Presets During a Call To use a camera preset during a call, follow these steps: Note: You must configure a camera preset before you can use it during a call. To configure a camera preset on the near camera before placing a call, refer to “Configuring Camera Presets”...

  • Page 24: Managing The Display

    Managing the Display You can select the video input to show in displays connected to your system. Selecting Input To select a new video input to show in the display, follow these steps: 1. Press the near button on the remote control (or navigate to the PIP window and press OK to enable full screen for the primary input.) 2.

  • Page 25: Initiating A Presentation

    Dual Display Configurations with LifeSize Room If you are using LifeSize Room with two displays, you may need to change the setting for the Secondary Display Layout preference in User Preferences : Appearance to reflect the type of input that you wish to appear in the secondary display. Select the type of input that will appear in the secondary display as follows: •...

  • Page 26: Viewing Call Statistics

    To initiate a call with a presentation, follow these steps: 1. If you wish to change the primary and secondary inputs you can do so either prior to the call or during the call. To change inputs during a call, proceed to step 2. To designate inputs prior to the call, refer to “Selecting Input”...

  • Page 27: Ending A Call

    Ending a Call You can end a call from any of the following: • Call Manager dialog • REDIAL list • LifeSize Phone Ending a Call from the Call Manager To hang up a call from the Call Manager dialog, follow these steps: 1.

  • Page 28: Managing The Redial List

    Viewing VGA Input Locally If your LifeSize system has a single display and you wish to show data locally from a device connected to the VGA input when the system is idle or in a voice call, access User Preferences : Appearance. Set the Screen Saver preference to VGA Input. key appears in the navigation bar on the main screen when the following occurs: •...
  • Page 29 Removing an Entry from the REDIAL List To remove an entry from the REDIAL list, follow these steps: 1. Using the arrow keys on the remote control, select the entry you wish to remove. 2. Press the key. 3. Select Remove from the menu, and press OK. Adding a REDIAL List Entry to the Directory You can add an entry from the REDIAL list to the local directory.

  • Page 30: Managing The Directory

    Managing the Directory You can manage the local and meetings directories by adding, removing, or editing entries. Adding an Entry to the Local or Meetings Directory You can create up to 1000 entries in the local directory and 100 entries in the meetings directory.
  • Page 31 5. If a hierarchy has been predefined for the local and meetings directories, in the Hierarchy field, enter the path to the location in the hierarchy in which to place the entry. Hierarchies can be defined, for example, by location or department. You must identify the full path (separated by commas) of a predefined hierarchy in which to add an entry prior to completing the new entry screen.

  • Page 32: Troubleshooting

    5. Select Remove and press OK. 6. Select Yes and press OK. Editing an Entry in the Local or Meetings Directories To edit an entry in the local or meetings directories, follow these steps: 1. Select the entry you wish to edit. 2.

  • Page 33: Adjusting Room Lighting

    Adjusting Room Lighting You can assist the system to maintain the best possible image quality by altering the environmental lighting and background colors of your environment. The optimal lighting for standard conference rooms using LifeSize systems is 300 to 500 LUX. Consult your administrator or LifeSize Channel Partner for details about the specific lighting requirements for your environment.
  • Page 34 Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera. You can improve dim scenes by adjusting room lighting and manually adjusting the camera brightness. The HD Camera Lighting indicator in User Preferences : Diagnostics : High Definition Camera shows the room lighting conditions for the camera.

  • Page 35: Display Issues

    Display Issues The following issues are related to the user interface or the display. Display Failures If data does not appear on the display, ensure cables are properly connected on the display and that the display cable is connected to the Display 1 output on the back panel of the codec.

  • Page 36: Audio Issues

    Audio Issues The following issues are related to the audio quality. Absent Dial Tone If you do not receive a dial tone after pressing the key to initiate a call, ensure the line out is securely connected. An absent dial tone may also result from an unavailable analog phone line connection. If you are connecting with PSTN, ensure the analog phone connection is secure and that it is connected to an active phone line jack.

  • Page 37: Power And Connectivity Issues

    Power and Connectivity Issues If a call does not successfully connect, verify that you have dialed a working number and that the far end destination is powered on and available. Verify that the network is ready and available. Network status is indicated at all times in the status bar. If the LifeSize system is connected to the local network, a green network status icon appears.

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