Call Waiting; Call Forwarding; Diverting Calls - Avaya 4400 User Manual

44XX, 46XX and 64XX User Guide

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by making providing call
waiting tone. If you hear the Call Waiting signal, use HOLD
Call Appearance button (of the alerting call) or HOLD
To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from
your desk (on no answer), when your extension is busy, and all calls (for example when you go on
holiday).
To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch
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it off dial *02.
To switch forward on busy on dial *03, to switch it off dial *04.
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To switch forward on no answer on dial *05, to switch it off dial *06.
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To set the number to which your calls are forwarded dial *07*201#, forwarding to
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201 in this example.
Note: Your System Administrator may have configured a forwarding number on your behalf; if so, by
using the star code from your extension, you over-ride the configured number. Forwarding on No Answer
is not effective if you are using voicemail.

Diverting Calls

You can divert your calls to another extension. In the examples below N is the extension to which you
want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are
forwarded to your own voicemail or call forwarding number.
At another extension:
• *12*N# from the extension you are temporarily using.
• *13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
• *14*N# from your own extension.
• *14*# to cancel either feature from your own extension.
4400, 4600 and 6400 Phone User Guide
IP Office
to put the present caller on hold, press the
again to connect to the alerting call.
Issue 10f (15th September 2005)
Page 42