Avaya 4400 User Manual
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- User manual (10 pages)
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Summary of Contents for Avaya 4400
- Page 1 IP Office 3.2 4400 and 6400 Series User Guide 15-601074 Issue 11a (30 June 2006)
- Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
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Page 3: Table Of Contents
Locking/Unlocking the Phone ........................23 Changing the Login Code......................... 23 Changing the Extension Name......................... 24 Changing the Phone Language........................ 24 Changing the System Date and Time....................... 25 4400 and 6400 Series User Guide Page iii IP Office 3.2 15-601074 Issue 11a (30th June 2006) - Page 4 4400 and 6400 Series User Guide DSS Key Functions ........................27 DSS Key Overview ........................... 27 Programming Functions Against DSS Keys ..................... 27 Programming Using the Admin Menu....................... 28 Admin Functions............................29 Acct ..............................29 AD ................................ 29 Admin..............................29 Apear ..............................
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Page 5: 4400 And 6400 Telephones
Further information about IP Office is available from www.avaya.com/support and also from www.avaya.com/ipoffice/knowledgebase. 4400 and 6400 Telephones This guide covers the use of most 4400 and 6400 series phone, running in Key and Lamp mode, on IP Office phone systems. Note •... -
Page 6: Transtalk Mdw 9040
4400 and 6400 Series User Guide TransTalk MDW 9040 The TransTalk MDW 9040 set is a wireless phone that can be used with the system. It is plugged in to a DS port on either the base Control Unit or a DS expansion module. When using the set, it must be configured to work with the system, by defining the button map to be used. -
Page 7: Phone Key Symbols
Exit: Use this key to exit the administration menus and return to normal phone operation. (Not available on the 4406D+ and TransTalk MDW 9040). 4400 and 6400 Series User Guide Page 3 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 8: The Display
4400 and 6400 Series User Guide The Display Phone Locked: Internal calls only. See Locking/Unlocking the Phone. Call Forwarding On: See Call Forwarding. In Group: See Group Enable/Disable. Held Call: Shows the number of held calls. See Holding Calls. Do Not Disturb On: See Send All Calls (Do Not Disturb). -
Page 9: Making Calls
Making Calls Making a Call All phones in 4400 and 6400 series have speakerphone, so that you can dial and hear the call progress without having to pickup the handset. To make a call: 1. Pickup the handset or, if your phone supports it, press Spkr (see Speakerphone). -
Page 10: Using The Directory
4400 and 6400 Series User Guide Using the Directory The phone can display a directory of group names, extension names or directory names from which you can select and then dial. If Menu is supported, Menu is displayed. Note •... -
Page 11: Redial
Menu twice. 2. Press Call and enter the extension number (use the top-left display key to backspace). 3. Press Messa. 4. Press Exit . 4400 and 6400 Series User Guide Page 7 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 12: Arranging A Callback
4400 and 6400 Series User Guide Arranging a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extension is next used, your phone will ring and when you answer, the extension is rung. -
Page 13: Answering Calls
2. To search, press and Next/Prev and then press DpkUp. 3. Enter the extension number and then press Done. Note • DSS keys cannot be used to enter the extension number. 4400 and 6400 Series User Guide Page 9 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 14: Answering A Message Indicator
4400 and 6400 Series User Guide Answering a Message Indicator If another extension has left you a message or you have voicemail, is lit. Note • If you have voicemail ringback switched on, then whenever you have new messages the voicemail system will ring you after you use the phone. -
Page 15: Hold, Park & Transfer
P as a reminder. 1. During a call, press Menu twice. 2. Press Func and then press CPark. The caller is parked and P is displayed. 4400 and 6400 Series User Guide Page 11 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 16: Transferring A Call
4400 and 6400 Series User Guide To retrieve the parked call at your extension: • Press the programmed CPark DSS key. Alternatively: 1. Press Menu. 2. Press and Next/Prev to search and then press CPark. The display shows the parked calls as your extension number plus a number for the order in which it was parked. -
Page 17: Other Call Controls
To remove a caller from the conference, hang up. • If the conference contains only two parties, pressing the Drop DSS key to remove the other caller will end the conference. 4400 and 6400 Series User Guide Page 13 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 18: Account Codes
4400 and 6400 Series User Guide Account Codes You can enter an account code during a call. Some extension may also be required to enter an account code before making a call. 4406D+ and TransTalk MDW 9040 users must enter the account code via a short code. Contact your system administrator for the appropriate short code. -
Page 19: Speakerphone
Press the programmed Drop DSS key. Alternatively: • Press Menu and then press Drop. 1. Press Menu twice. 2. Press Func and then press Drop. 4400 and 6400 Series User Guide Page 15 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 20: Muting A Call
Mute allows you to stop the caller from hearing you while still allowing you to hear them. While a call is muted, the lamp above the Mute button is on (on the 6400 sets) and flashing (on 4400 sets). On the 4400 sets, when headset mode is active, the Mute button works for the Headset. -
Page 21: Diverting/Forwarding Calls
5. To switch OnBsy (Forward On Busy On) and/or NoAns (Forward On No Answer On) on or off, press the display keys. When on, a V symbol is shown above the option. 6. Press Done and then press Exit. 4400 and 6400 Series User Guide Page 17 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 22: Call Forwarding
4400 and 6400 Series User Guide Call Forwarding You can forward your calls to another extension. While forwarding your calls, your phone will display a D in the top-right of the display. If the station that you are forwarding calls to also has forwarding active, your calls will go to the final destination. -
Page 23: Setting Absence Text
8. To display the message, press SET. 9. Press Exit. To clear your absence text: • Repeat the process above and press Clear (when available). 4400 and 6400 Series User Guide Page 19 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 25: Phone Controls
Spkr to adjust the speakerphone volume. 2. Press either end of Volume. To adjust the volume up or down, press either or . 4400 and 6400 Series User Guide Page 21 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 26: Changing The Ringer Sound
4400 and 6400 Series User Guide Changing the Ringer Sound The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. -
Page 27: Group Enable/Disable
4. Enter the existing password, if requested, and then press Done. 5. Enter the new password and then press Done. 6. Press Exit. 4400 and 6400 Series User Guide Page 23 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 28: Changing The Extension Name
4400 and 6400 Series User Guide Changing the Extension Name When making and receiving calls, you can change the extension name stored by the phone system. This does not change the full name used within the directory function or by the Phone Manager application. -
Page 29: Changing The System Date And Time
Use the * key to enter a :. For example; 10:15. 5. After entering the day or time, press Done. 6. Press Exit. 4400 and 6400 Series User Guide Page 25 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 31: 4400 And 6400 Series User Guide
Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 4400 and 6400 Series User Guide Page 27 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 32: Programming Using The Admin Menu
4400 and 6400 Series User Guide The menu of programmable functions that is available via the ProgA key. See Programming Using The ProgA Menu for instructions on how to program these functions. Name Description Toggles Data Park Park User User... -
Page 33: Ip Office 3.2 15-601074 Issue 11A (30Th June
This function does not require any data entered when programmed. When a callback is set the appropriate DSS key lamp is lit. The DSS key can be pressed again to cancel the callback. 4400 and 6400 Series User Guide Page 29 IP Office 3.2... -
Page 34: Cfrwd
Note • Avaya recommends that this function should only be used in systems with a small number of users, all located in one area. Use of this function on larger systems may lead to confusion. Access the phone system directory (see Using the Directory). This function does not require any data entered when programmed. -
Page 35: Grppg
Switches the phones audible ringer on/off. This function does not require any data entered when programmed. The appropriate DSS key lamp is lit whilst this function is on. Pressing the DSS key again, turns the function off. 4400 and 6400 Series User Guide Page 31 IP Office 3.2... -
Page 36: Sac
4400 and 6400 Series User Guide Switches do not disturb on/off. This function does not require any data entered when programmed. When on, the appropriate DSS key lamp is lit and N is shown on the display. All callers receive a busy tone or are diverted to your voicemail, if enabled. -
Page 37: Programming Using The Proga Menu
If the DSS key is already set you will see options to Replace, Keep or Delete the existing function. Press the option required. 6. When BUTTON PROGRAMMED is shown, press Cont. 7. Press Exit. 4400 and 6400 Series User Guide Page 33 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 38: Storing Abbreviated Dialling Under A Dss Key
4400 and 6400 Series User Guide Storing Abbreviated Dialling Under a DSS Key Each button can be programmed with the number that you would normally dial. Typically, you would use this for an external number or a system or personal short code. Consult your system administrator for a list of short codes. -
Page 39: System Features
If you hear busy tone while dialling, then the call may be barred. Your system administrator can bar certain calls, such as those to premium rate numbers and international calls. 4400 and 6400 Series User Guide Page 35 IP Office 3.2... -
Page 40: Answering Calls
4400 and 6400 Series User Guide Answering Calls To answer a call at your own extension: • Pick up the handset. Internal calls have a single ring cadence, external calls have a double ring cadence. When in headset mode, press the button associated with the alerting call. -
Page 41: Call Forwarding
To divert calls at your own extension: • Dial *14*N# from your own extension. • Dial *14*# to cancel either feature from your own extension. 4400 and 6400 Series User Guide Page 37 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 42: Do Not Disturb
4400 and 6400 Series User Guide Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: • To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it off, dial *09. -
Page 43: The System Administrator
*12*N# Follow Me Here Voicemail Ringback On *13*N# Follow Me Here Cancel Voicemail Ringback Off *14*N# Follow Me To *57*N# Forward on Busy Number 4400 and 6400 Series User Guide Page 39 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 45: Index
.............12 DSS keys ............1, 27, 34 TransTalk MDW 9040 ..........2 DSS module...............1 voicemail ..............8, 38 extension name............24 volume ..............21 4400 and 6400 Series User Guide Page 41 IP Office 3.2 15-601074 Issue 11a (30th June 2006) -
Page 46: Ip Office 3.2 15-601074 Issue 11A (30Th June
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.